Business ProfileforElife Limo

They were supposed to pickup my wife and I from our hotel in ********* and take us to the airport. I never heard from them to confirm our pickup prior to make sure time and site. He was late picking us up. We text him where we were waiting. He called me and said that he was in a ****** car. I asked him multiple times what color the car was and he never answered me. He was very unprofessional. He pulled directions to the airport up on his phone asked me if they were right. I said Im not from ********* Im not sure. So he finally picked the direction and got going. This is 6:55 Vegas time. Supposed to be at the airport at 7:00. He dropped us off at the pickup side of the airport and we had to walk to the other side of the airport to be where we are supposed to be. This was very hard for my wife cause she has a bad knee. This was very stressful and uncalled for. Im asking for my money refunded because they didnt provide the service that was promised. I dont think this guy (*****) knew *******. I contacted Elife but they werent offering a resolution to the problem. Just trying to lie out of it. I have my text messages that I can send to you. Im at work right now and I dont get home until 3:30 so it probably wont be a good idea to try to call me until I get home. Thanks