Business ProfileforPutnam Chrysler Jeep Dodge

In general, I have been happy with the service provided by Putnam **** in **********, ** and I have taken my Jeep there for scheduled maintenance routinely, my last service there being 10/27/22. In September 2023, prior to a trip to ********, I tried to get an appointment at Putnam for scheduled maintenance, but they were booked solid, so I took my **** to ************ for a ******* mile service, priced at $2,000. My Service Advisor there was *******************************. During the maintenance inspection, she informed me that there were some serious problems (oil leakage, etc.) with my Jeep requiring extensive repairs. She also asked who had performed the previous service as the the oil pan plug had been badly over-torqued & some things had been overlooked that appeared to have contributed to the current oil leak & other problems. She even took me out to the maintenance bay where the mechanic showed me the damage. In any case significant repairs were required finally costing me nearly $8,500. I have taken care of my ******** have always taken it in for scheduled maintenance. I have not driven it in any way that would damage the undercarriage. There was no indication, either in operation or warning via the instrument cluster that there were any problems with my Jeep, So, I was clearly surprised by the problems reported by ************. I called *********************, Service Manager at Putnam Jeep, to report the problems ************ discovered as it pertained to the last service I had done at Putnam Jeep. He said he would see what he could do for me. I've sent him 2 documented emails and called twice and to date I've heard nothing back. I'm not interested in assigning blame, but I've just been saddled with $8500 in repairs that I don't believe were caused by me, and there appears to be indication that the problems were caused by or overlooked by Putnam Jeep at my last service there. I believe I should be reimbursed for the costs over & above the $2,000 scheduled maintenance.