Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the Honorable and respectable Better Business Bureau:Happy Thanksgiving. Sorry to interrupt your extremely busy timing during this holiday season... However, this past 10-23-2025, I've received this response e-mail from EYearbook Support REMOVEDbut when trying to reply back to this e-mail and other listed e-mails, it said, I've received the following e-mail response, "Address not found Your message wasn't delivered to REMOVEDbecause the domain REMOVEDcouldn't be found. Check for typos or unnecessary spaces and try again."I am not sure what this means, because... Is E-Yearbook.com still in business or are they having difficulties with their e-mail system? Or, they have blocked my e-mails because I did not order their yearbook as soon as possible? I am not sure what is happening. That is the reason why I am here, sorry and Thank you always... I really hope you can resolve this issue for me as because I am so far away from them, I have been asking a sheet or a copy of how their reprint comes out as if it is too dark or light, they will not refund this $160.00 fee, but this e-Yearbook.com company seems to be not that accommodating or they just look down on me all the way because I am this very old person asking for some ancient yearbook that had came out long ago, I know maybe REMOVED1950's and 1960's and I really researched as we did not have their data file in our office at the time, when being at that location skipped my breaks and lunch, in order to resolve their issues, instead of treating them, like they are these very old ancient graduates, who could not afford things. I guess, this is what happens, when we are so old and trying to obtain our long ago lost or gone souvenir yearbooks, as nobody is selling, except this e-yearbook.com, but is this really this operating location that we can trust?, REMOVED

• Initial Complaint

  Date:11/18/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a hardcover REMOVED1977 yearbook in June, and have not received it. Attempts to contact the company have not been successful. I have a receipt showing the order has been processed. I want the company to quickly send the yearbook or refund my purchase price.

• Initial Complaint

  Date:06/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under a search of my name and location, e.g. REMOVEDof REMOVED, REMOVED. REMOVED, REMOVED. REMOVED, REMOVED, etc. you will also find my name and information posted if you do a online search of just REMOVEDabout what I said about myself back in 1979.Note, the picture and info was only given and intended for school us, not the entire country/world. I called tried calling this company, they had an answering, but no one responded or corrected this.

  Business Response

  Date: 06/29/2025

  We would be happy to remove your name from our website - if you could please email us the link where you found your name we will remove it.
  
  

  Please also note that this yearbook is in the Public Domain so anyone can legally publish material in this yearbook.  Having said that we are happy to comply with your request.

   

  Please email us at REMOVEDwith any requests.

  Thank you,

  E-Yearbook.com

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately last June, 2023, I signed up for 2 months of services from this company. After the 2 months they still continue to bill me for services ($4.95 monthly) I do not want or have. I called. It is a recording that then hangs up on you. I tried emailing. Email address not valid. I have disputed their charges with my bank, but They continue to get past the dispute by making a small insignificant change to the name of their company every month, thereby getting past REMOVEDand successfully billing the charge to my credit card. I am required to file a dispute claim EVERY month so REMOVEDFargo can attempt to block them. REMOVEDsays they have no way to block when the vendor changes their name. This company is a fraud and is fraudulently collecting money from people and banks

  Business Response

  Date: 11/19/2023

  We have canceled your subscription and you will not be billed again.  

  Please note for future reference you can cancel the subscription anytime from the "My Account" page.  Once you login to our website you will see a link to the "My Account" page at the top.

  All of our contact information is active and working.  Our customer service email address is working and can be found on the "Contact Us" page.  The link the the "Contact Us" page is at the bottom of every webpage on our website.

  We have been in business for 20 years and have used the same credit card processing company the entire time.  We have never changed our name with the processor so I'm not sure what REMOVEDFargo is telling you but it is not correct.

  We will follow up you via email and you can reply to that email if you have any questions.

  Thank you,

  E-Yearbook

  Customer Answer

  Date: 11/20/2023

  Better Business Bureau:
  
  While I DO NOT agree with everything contained in their response, in reference to complaint ID REMOVED, I agree to consider this matter resolved and hope that they will correct their future dealings with the public 
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/21/2023, after previewing the Replica/Re-reprint of the REMOVEDCounty REMOVEDYearbook I discovered that Several Pictures were Extremely Distorted making it impossible to recognize anyone in those pictures, and that the Yearbook was missing a lot of Data/Pictures/Comments that some of my Former Classmates have in their Original Yearbooks. I understand that it is a Replica/Re-printed Version but it should be Reproduced in such a manner that Buyers can clearly recognize the Individuals or Occurrences represented in the pictures, events, and include all the Data, Pictures, and Comments as the Original Book it is being derived from. On 1/23/2023 REMOVEDasked for proof/Clarification of Extremely Distorted/Missing Date and Comments: I provided additional explanation/response: MY RESPONSE TO E-YEARBOOK REFUSAL TO ACCEPT A RETURN OR PROVIDE A REFUND; .....Hello, No Explanation or Definition is needed to understand what "Extremely Distorted or REMOVEDNot Clear and Missing...... As I have discovered on "Yelp and the BBB Website", this type of Complaint about Pictures being Unrecognizable, along with being Cheaply Reprinted of Photocopies of Photocopies....is not new concerning E-yearbook reproduction of REMOVEDYearbooks. Therefore, please provide a Return Authorization Number/Approval and a Return Shipping Label as well. Furthermore, according to REMOVEDand REMOVEDBBB Reviews, REMOVEDalso known as DigitalDataOnline has received numerous complaints about the "Exact Same Problem" of sending/shipping" Distorted Yearbook Reprints or Reproduced REMOVEDYearbooks" that is incomplete, distorted as to viewing pictures and data, as well as combining different years information/pictures into yearbooks that is inaccurate or just wrong, and pass it off as an authentic reprint. Therefore, my request for a Full Refund of $89.99 is justified and reasonable.

  Business Response

  Date: 02/14/2023

  This customer ordered a yearbook and we printed and shipped it to him.  We verified through our Quality Control that all of the images were clear and the yearbook was printed exactly as the original with no missing pages and no problems with the images or printing.  We asked the customer to provide any evidence of the problem and the customer refused to provide any evidence whatsoever.

  We then were able to figure out why the customer tried to return the yearbook.  His brother or relative did not sit for senior pictures so was not included in the original yearbook.  The yearbook states at the end of the senior portrait section that "Customer Name Withheld" (customer's same last name) "NOT PICTURED".

  We scan REMOVEDAS IS so it is not our fault that the person he is interested in did not sit for senior pictures and is not pictured in the original yearbook.  We do not guarantee a particular person is in a yearbook.  We will do name lookups for yearbook reprint orders before placing the order but this customer did not do that.

   

   

  Customer Answer

  Date: 02/14/2023

  
  Complaint: 19398265
  
  I am rejecting this response because:
  As stated, in my previous response to E-Yearbook/DigitalDataOnline.com that the Reproduced/Reprinted Yearbook has pictures that are "not clear, and very unrecognizable", along with missing "data and commentary" that some of my Former Classmates has asked me if I read, which is not included or cannot be located in the reprint period.
  Furthermore, I did response to E-Yearbook/DigitialDataOnline.Com request for proof. My response was quite "Clear and Detailed", in that it states; "No Explanation of Proof is needed to understand what Extremely Distorted (unclear/unrecognizable) and REMOVED(not there/included in reprint) means, nor is "Examples" necessary because most individuals have a knowledge of the Definition to Distorted and Missing. Likewise, they can review a copy he the yearbook they sent me and see for themselves. Obliviously, their Quality Control Techniques or Reproductions Methods are not accurate or being checked prior to Shipment. 
  Therefore, please send my Retuned Shipping Label so I can send this E- REMOVEDYearbook failure back for a Refund of the $89.99 paid.
  
  
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested by phone and email for my name to not appear in search results. I call at different times of the year, different times of the day - phone is never answered by a person. I leave a message. Never receive a call back. I have sent emails to Customer Support (REMOVED) which have not been answered either. There is no opt-out or ability to control anyone's personal information without having to contact the company.

  Business Response

  Date: 02/09/2023

  We respond to all customer voice messages and emails regarding name removal.  We are happy to remove a name from our website but we need to know the name and the link to where you found your name on our website.  We have no emails from the email address provided in this complaint and we have no voice messages or other emails from this person named in the complaint.

   

  PLEASE CONTACT US at the email REMOVEDand we will be happy to resolve your issue.

   

  Thank you,

  E-Yearbook