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            Business ProfileNu Car Rental

            Car Rental

            Contact Information

            1409 Rollins Rd

            Burlingame, CA 94010-2303

            Visit Website
            (650) 651-7145

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            1409 Rollins Rd, Burlingame, CA 94010-2303
            BBB File Opened:
            2/15/2020
            Number of Employees:
            1
            Business Management
            • Mr. Customer Service, Customer Service Representative
            Contact Information

            Principal

            • Mr. Customer Service, Customer Service Representative

            Customer Contact

            • Mr. Customer Service, Customer Service Representative
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/18/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Upon arriving *** (***************************), when we picked up our rental car, we were informed that every single time we crossed ANY bridge, we would be charged $30 - unless we purchased their bridge toll package. This is a TOTAL SCAM! The bridges in ************ use a license plate scanning system - you can go on line and pay your toll via your plate (including ALL rental car plates) within 48 hours. nu's surcharge of $30 per bridge crossing is an egregious burden on the consumer. It is outrageous. WE NEVER would have rented with nu had we known about this surcharge in advance. They owe it to tell their potential customers about this huge cost.
            Read More
            Read 12 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ganma L

            07/07/2023

            We reserved a car through Priceline with NU our payment was immediately deducted from our bank account. We did not receive a confirmation via email and have not received replies to our customer service emails and you cannot reach a live person as the option to do so which is to press zero returns you a message that says that is an invalid option. With my trip approaching in two weeks, I still do not have confirmation of my reservation that has clearly been paid for and Priceline cannot locate anything either. Extremely disappointed in the lack of customer service.
            Read 7 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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            BBB Reports On

            BBB reports on known marketplace practices.

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