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Business Profile

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ToolArmy.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ToolArmy.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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ToolArmy.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was setup for auto-renew on an annual membership that I did not authorize. I traded emails with the business to express my concern within 20 mins of getting charged $49.95. They declined my request and said they sent me a reminder email prior to the renewal. I searched my inbox, and could not locate any evidence of this correpsondence. Since I have received every other email sent, none of which went to spam/junk, I sent a follow up email asking for this evidence. They did not provide me any evidence but said that "the email was sent to you successfully". I am very disappointed with the level of service/support that was provided and the inflexibility of the merchant. Even though I had proof that there was only 20 mins between the charge and my email requesting them to not renew, and their lack of proof showing an email reminder that they claimed, I was very surprised that they refused to make any accommodations. After 4 emails getting nowhere I decided to submit this complaint and dispute with my credit card company indicating the same information I have provided here. Thank you for your assistance with my experience with this vendor. I am sincerely surprised as this the company, owned by the band TOOL, is very supportive of their fan base and I imagine they would be disappointed to hear this is how their customers/fans are being treated. Thank you.

    ToolArmy.com is NOT a BBB Accredited Business.

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