Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased 2 King **** pillow cases on April 28th for the total of $82.73 through the TikTok Shop. After receiving them, I realized I should have bought Queen size instead. So I made another purchase for the correct size thinking the return process would be quicker than and exchange process. I've returned through TikTok Shop before and it's been simple. I had options of sending it back, I chose to go through ***. I got a QR code to have them scan when returning. I returned the product in the original packaging on May 3rd. I tracked the return to whole time. On May 5th the tracking info said DELIVERY REFUSED in *******, **. Then On May 9th it said RETURN RECEIVED in ******, **. I reached out to the company through TikTok on May 13th to inquire about my refund I was still waiting for. They stated "it can take 1-2 weeks to process inspections for returns and exchanges as soon as we come across your package". They asked for the tracking number and courier so the return process could "go quicker". When I gave them the info, they stated "Please be advised *** does not deliver to our Return address, you will need to send the return via **** (post office) or ******* I replied "I have already sent the items back via ***** I also sent them screenshots showing that *** was an option to send it back. I was never told they don't receive *** packages. I have since been ignored every time I reach out about the refund. I just want my money back already!!!

  Business Response

  Date: 06/02/2025

  Dear *** ********,

  I'm showing a refund has been processed for you.  Please let us know if we can assist you with anything else.

   

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase at Blissy in February 2025 of 4 pillowcases and 2 mesh laundry bags and after following their instructions for care (cold wash alone, use the Blissy branded mesh laundry bag, air / hang to dry only), my pillowcases were ruined within a few weeks (approximately 5 wash cycles). I reached out to customer service and received one additional replacement pillowcase. One wash later, and the pillows were completely shredded. I reached out to customer service again and was told there was nothing they could do. Now, I have been traveling quite a bit since I made this purchase, so I have only had about one months use of these expensive pillowcases. They told me that they already sent me a singular replacement and that was that. Next, I decided to share my experience with a customer review. And that is why I am reporting blissy. I did thorough research before I invested in their products. I read their customer reviews and was willing to make the purchase since it seemed like it could be a good product. When I returned to the website, its clear to me that blissy does not publicly share their negative reviews. They only have 4 and 5 star reviews. I gave them 1 star and it is nowhere to be found. They boast about having over ****** product reviews but they are all positive. This is false advertisement. I would love a refund, but more importantly, Blissy should be held accountable.

  Business Response

  Date: 05/21/2025

  Dear Ms. ******************* you for your review.  A full refund has been processed for you.

  Customer Answer

  Date: 05/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 05/28/2025

   I would like to reopen my complaint. I am willing to resolve it once I receive the refund from the business, as they claimed in their response. 
  

  
  

  Business Response

  Date: 06/02/2025

  Please let us know if we can assist with anything else.

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23352190
  
  I am rejecting this response because:
  
  The business falsified their actions. They claimed they processed a full refund but they did not. Upon receipt of the refund, I would gladly resolve this case. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/12/2025

  Ms ******,

  Please check your account.  A refund has been processed.

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23352190
  
  I am rejecting this response because:

  the business initially said they were offering a full refund. They misrepresented themselves and I accepted the offer. They never processed the refund and I had to repeatedly request updates. Now, they are offering a partial refund. I will close this case once I receive a full refund. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/17/2025

  Ms ******,

  I have processed a full refund for your account.

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order number for this company is: Order #******* and it was shown marked delivered as of April 22nd, 2025. I did not receive the order, when I reached out to company all I received back was your order has been delivered here and this is the tracking number. You think that if I had received my order I wouldnt be reaching out. Their customer service and replies are outrageous and do not provide any help. They stated they reached out to courier right away, yet they did NOT reach out until May 1st, 2025. Why would you wait a whole week to reach out for missing package, that wasnt delivered and was most likely delivered to adjacent condominium. Also, a photo does not justify proof either. Do you know how easy it is for someone to take a photo, and then leave with the package. A photo doesnt simplify anything, and if not actual proof of package received. I ordered this package as a gift for my sisters birthday, and now it is ******** and the company has done nothing to rectify issue of package not received. Their customer service via email never provide any information, except the same response were working on it, package has been delivered to you. No, package has NOT been delivered to me or else I would have package this company should be ashamed in their customer service taking money and then not providing resolutions when issues happen.

  Business Response

  Date: 05/17/2025

  Dear Ms. **************** have provided you with the photo that was sent by *** showing that the order was placed at your door step.

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23323241
  
  I am rejecting this response because:

  As it was not my address, the front door was not my front door. This information also was provided to *** and Blissy. The fact this business takes no accountability or proper customer service to help a customer. As explained, order was never delivered and was not delivered to correct condo. The company is doing nothing about the issue. Also, a photo taken does not actually prove an item has been successfully delivered either. Anyone can take a photo and state they delivered something, and did not actually delivered it. Photo taken does not act as proper evidence as I have explained it was not delivered to my correct address, and was delivered to the adjacent condominium to me in the same location and square of condominiums. There are two in the same adjacent condominium, this company is down right horrible in taking no accountability to help a customer who never received their order. I explained to the company and seller right when I received email that package was indeed NOT delivered and still withholding and refusing my refund on un received goods, everyone should stay clear of this company.

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/21/2025

  Ms. ******,

  Please confirm if this is your correct address:

  ****** ******
  
  ******************************************
  
  ****************************
  
  ******
  
  ***************

   

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed back a purchase via *** to receive a refund for all items purchased. I followed the instructions on their website and used the address provided by them on their very own website. Blissy refused to accept the package. I had reach out to them to find out why the package was being returned to sender. I was told they do not accept returns via *** because the address is a PO Box. I informed them that their website doesnt not indicate the address is a PO Box. I then asked for a pre-paid label from them, to return the item once I received it back from ***. I was told they do not provide prepaid labels. When speaking with their customer service representative, she admitted that customers send returns back via *** all of the time and have to resend them again as if that was a reasonable rebuttal for them providing an incorrect mailing address on their website. She then tried to tell me that their website says PO Box so the entire conversation was contradictory. I would like to be reimbursed for the shipping label in the amount of $18 plus $204.53 for the pillow cases (even if the package is retuned after the 60 from date of purchase) as I have no control over when *** will return the package back to me or how long shipping the return [again] will take. Providing improper mailing addresses for returns is not the fault of the customer and this appears to be an ongoing issue. Blissy should update their website with a proper mailing address or at the very least, let customers know they do accept returns via *** on the website - not in an email after the customer has already shipped the item back.

  Business Response

  Date: 05/17/2025

  Dear *** **********

  We're sorry to hear that.  A full refund has been processed for you.  We are not able to refund your shipping charges.

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me upon the condition that Blissy accepts I will not be reshipping the return back as *** has indicated The package is undeliverable and is in the process of being disposed of according to the local guidelines.  Please confirm. 
  
  Sincerely, 
  
  ******* **********
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2025 I purchased a set of four silk pillowcases from Blissy during an advertised sale. The website and sale both appeared legitimate. After receiving the pillowcases I decided I dont want them and paid $17 to ship them to the Blissy return department. Over a week later, the *** store let me know the company refused to accept the package and so *** sent it back to my local store. Blissy has not returned my phone calls or emails. Either the website was fake and I bought dupes, or Blissy themselves are incompetent at best, deceitful at worst.

  Business Response

  Date: 05/10/2025

  Dear *********,

  We're sorry to hear that.  A full refund has been processed for you.

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****-*****

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/3/25 I purchased 1 Blissy white pillowcase for $74.32. Its never been out of the ******* have the original packaging. I wish to return it. Called ************. A recording picked up & then I was disconnected. No luck with website (**************************). I need a return label & cannot reach them to get one.

  Business Response

  Date: 05/01/2025

  Dear Mr. *************** website has clear instructions on how to receive a refund.  Please contact our support team at ********************************** which is listed on our website under the Returns link for instructions on how to obtain a refund.

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23238421
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** Gold

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I wrote because,my king pillow case came out of the wash with a yellow stain.I wanted a replacement, and all I got was an email telling me that you will give me 20% of the next purchase with a code that didn't exist.I wish you could stand behind your products and keep your customers satisfied. I'm very disappointed of the custumer service. With all the other companies there has never been a problem, replacing a damaged item, it was a king size pillow case

  Business Response

  Date: 04/21/2025

  Dear Ms. ****************** provide an order number so that we can assist you.  We are not showing an order with the email that you have provided.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband bought 6 pillowcases from Blissy. They have all ripped close to the zipper within their return policy. When I contacted them, I was asked to submit multiple pictures of each one. They will only replace ONE pillowcase. If you order 6 or 20 it doesnt matter. They only replace one. Horrible quality and terrible customer service

  Business Response

  Date: 04/21/2025

  Dear Ms. *************** have a 60 day full refund policy on all shipments.  It looks like your order is from May 2024.  As a courtesy we have provided a replacement shipment for you.

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Along the side of the zipper its starting to fray. I have purchased several and this is the first to do that.

  Business Response

  Date: 04/05/2025

  Dear *** ******,

  I'm sorry to hear that.  I have processed a full refund for you for this order.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed back a purchase via *** at a total of $16, to receive a refund on an unused item. I followed the instructions on their website and included my proof of purchase. When *** attempted to deliver the package, Blissy refused to accept it. After emailing them, I was told they do not accept returns via **** I stated to them thats listed no where on their return policy and instructions. I then asked for a pre-paid label from them, to return the item once I receive it back from ***. I was told they do not provide prepaid labels. I asked to be reimbursed on my original form of purchase for the $16 in return shipping I paid for, due to their lack of awareness on this and have not received any communication back after that. The price of the item I was wanting a refund on is $67.46 I would like to be reimbursed for the return shipping fee I paid and the price of the item.

  Business Response

  Date: 03/08/2025

  Dear Ms. **************** see that a return label has been provided for you.  Please return the items for a full refund.

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******