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Business Profile

Bulk Food Stores

99 Ranch Market

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for 99 Ranch Market's headquarters and its corporate-owned locations. To view all corporate locations, see

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99 Ranch Market has 24 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Items are always missing from the online orders I place with 99 Ranch Market.99 Ranch Market never provides me with documentation about what is missing from my orders. There is never information about what is missing when I view my 99 Ranch Market online account. ******************** never sends me emails about what is missing from my orders.The only notification I receive is from **************** online banking, which shows a full refund and a re-billing for a smaller amount of money.99 Ranch Market never answers its customer service telephone number, and the mailbox at that telephone number is always full. 99 Ranch Market never responds to emails.This behavior is NOT a customer-friendly way of doing business.

      Business Response

      Date: 07/08/2025

      Dear Better Business Bureau,


      Thank you for forwarding ********************* concerns regarding his recent experiences with 99 Ranch Market Online Shopping.
      First and foremost, we sincerely apologize for the inconvenience Mr. ******* has experienced. We understand how frustrating it can be when items are missing from an order, especially when communication feels unclear or delayed.


      We would like to provide the following clarification:
      Occasionally, some items in a customers order may be out of stock at the time of fulfillment. In such cases, our system automatically refunds the payment for any unavailable items. Customers are never charged for items they do not receive.
      While we do not currently send a separate email notification for each out-of-stock item, the adjusted charges and list of unavailable items are clearly displayed in the customers final receipt and within the ******************** mobile app order details. This allows customers to verify what was shipped and what was refunded.
      We recognize that this may still lead to confusion and are actively exploring ways to improve our communication in future system updates.

      Regarding this specific case:
      We have confirmed that a refund was issued for the missing items.
      Our team is contacting Mr. ******* directly to provide support and address any remaining concerns.
      We also acknowledge the difficulty he had reaching our customer service line, and we are taking steps to improve phone support accessibility.
      We value Mr. ******** feedback and are committed to enhancing the shopping experience for all customers.


      Sincerely,

      Customer Answer

      Date: 07/10/2025

       I like the offer made by 99 Ranch Market. However, I am deferring my acceptance of the offer until after 99 Ranch Market delivers on the offer.

      Business Response

      Date: 07/14/2025

      Dear Better Business Bureau,

       

      Thank you for sharing the customers follow-up comment.


      We appreciate Mr. ******** willingness to consider our resolution and fully understand his decision to defer final acceptance until he sees the outcome delivered.
      We want to reiterate our commitment to improving our systems communication around out-of-stock items. While this functionality is not yet available, we are actively working with our technical team on future updates to enhance transparency and customer notifications. That said, implementing such features will take time and may require multiple development cycles.
      We sincerely ask for the customers continued patience as we work toward these improvements, and we thank him again for bringing these concerns to our attention.
      Sincerely,


      **************** Team

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I registered as a 99 ranch market member several years ago with my phone number and had accumulated over ***** points through shopping at the stores.I hadn't been there for a long while, almost a year,until this past Saturday on 5/17/2025.However,I noticed that my shopping points are nearly all disappeared and was told by a store staff that since some time last year,99 ranch market had a new policy that the points now expire 365 days after being earned.I hadn't been notified of this new policy at all,so I emailed their customer service at ************************ about this issue, explaining that I hadn't been to the store for a long while and I didn't receive any text messages about this new policy either.99 ranch market's customer service **** *** just replied that "expired points cannot be replaced or added".I don't feel this is right,so I decided to file this complaint and hope to get my points back.Thank you so much.

    • Initial Complaint

      Date:04/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fake membership program? The membership at the supermarket doesn't work, I presented my barcode and the attendant didn't accept it, she said they don't have it.

    • Initial Complaint

      Date:03/19/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 18, 2025, at approximately 7:30 PM, I was shopping at 99 Ranch Market (***************************************************) when I experienced an alarming and inappropriate interaction with an individual claiming to be a security officer.Immediately after checking out at the register, this individual approached me and demanded that I open my backpack and remove its contents in an urgent and aggressive manner. He did not provide any identification to confirm his role as a legitimate security officer. Before I could respond, he took out his phone and began recording or photographing me without my consent, making me feel extremely unsafe.Feeling threatened, I stayed close to the checkout counter and requested help from the store manager. After some time, the manager arrived and confirmed that this person was from an external security company. I complied with the request to open my backpack, which contained only my work laptop and nothing from the store. Given the situation, I requested an apology for the unjustified suspicion and inappropriate *********** a long-time customer of *************************, this incident left me deeply shaken and humiliated. I was simply trying to complete my grocery shopping after work, yet I was treated like a suspect without any explanation or cause. The security personnels failure to identify himself, sudden aggressive approach, and unauthorized recording created a distressing and unsafe experience.I am filing this complaint to request that 99 Ranch conduct a full investigation into this matter and implement the following corrective actions:- Ensure that security personnel follow proper procedures, including identifying themselves before making demands.- Prohibit unauthorized photography or video recording of customers without their consent.- Train security and staff to handle such situations professionally and respectfully to prevent other customers from experiencing similar mistreatment.

    • Initial Complaint

      Date:03/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Ranch Market 99 in Edmonds WA passed out to shoppers, today (and maybe other days) a product reading to be a probiotic liquid manufactured in S ***** which expired in May 2024 and was supposed to be kept refrigerated, and the ingredients list includes milk: the list is water, high fructose corn syrup, sugar, skim milk powder preparation/skim milk powder, whey permeate, ********, artificial flavor, sucralose, lactobacillus. So, on top of an unbelievably unhealthy ingredient list, the real issues are that the product was supposed to be kept refrigerated AND it expired eleven months ago! And this is what they handed out to shoppers today and they checked out through the cashiers...I have attached photos of the product showing the expiration date stamped on top of the bottles, the "keep refrigerated" label on the upper left of the front of the product, and the ingredient list listed on the back of the product.

    • Initial Complaint

      Date:12/30/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The cashiers are extremely unprofessionalrude and lazy. They don't greet customers, smile, or say a single word. I've encountered multiple instances where they entered the wrong item or quantity. They never apologize for their mistakes and even roll their eyes when I point them out. Additionally, the cashiers are incredibly slow. On one occasion, I watched a cashier take 3 minutes to scan the barcode on a fish package. The only decent cashier is ***, but she rarely works as a cashier. There's also a major staff shortage. Often times, you can't even get a shopping cart at the entrance but to walk to the parking lot and find one yourself. This is unacceptable. It's clear that the store is poorly managed. 99 Ranch seems to neglect training its staff and doesn't care about the customers' experience.

      Business Response

      Date: 01/15/2025

      Dear BBB Representative,

      We have received the customer complaint case, (ID#:*********, regarding dissatisfaction with the service at our 99 Ranch Market location at *******************************************************************. We have taken immediate action to investigate and address the matter. The complaint was relayed to both our store management and upper management for further investigation and for internal improvement.

      We apologize we thought we had already replied to you. It seems we may have sent it to the wrong address.

      We deeply apologize for this incident. Upon investigation, we determined that ongoing staffing shortages contributed to the issue. The cashier was relatively new and lacked sufficient experience, which led to an unpleasant shopping experience for the customer. To address this, the store manager has implemented enhanced employee training to improve service quality and ensure a better customer experience moving forward. Additionally, we are actively working to increase the availability of shopping carts, as this was another area of concern.

      If you have any additional questions or concerns, please let
      us know. Thank you for your understanding and support.

    • Initial Complaint

      Date:12/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased soy milk from 99 ranch market at ****** Branch today. The soy milk is spoiled and it should be expired at 12/21/2024.I requested return / exchange at 99 ranch at ********************************* near my home. They refused to return/exchange without showing any in-store policy. They cheated us they can only do return at the same store. I called ****** branch today, they told me the policy allow the customer to return / exchange items to different branch. Apparently they cheated the customers and lack of basic training.

      Business Response

      Date: 12/17/2024

      Dear BBB Representative,

      We are writing in response to the customer complaint case (ID#: ********* regarding a customer's dissatisfaction with the service they received at our 99 Ranch Market location (*********************************). We take such concerns seriously and have taken immediate action to investigate and address the matter.

      Upon receiving the complaint, we promptly communicated it to both our store management and upper management teams for thorough investigation and internal review. We believe in gathering all relevant information before preparing a response, which is why we took the necessary time to understand the situation fully.

      After completing our investigation, we reached out to the customer on December 16, 2024, to offer our sincerest apologies for their unsatisfactory experience. We have since issued a refund to the customer to resolve the issue.

      Upon review, it appears that the product in question may not have been removed from the shelves in a timely manner due to an excess of inventory. We deeply regret the inconvenience this caused and apologize for any negative impact on the customers shopping experience. In response to this, the store manager has initiated a thorough inspection of all products to ensure that similar issues do not occur in the future and that customers receive both quality products and excellent service.

      If you have any further questions or require additional information, please do not hesitate to contact us.

      Thank you for your attention to this matter.

      Sincerely,
      **** ***
      Customer Service Representative

    • Initial Complaint

      Date:11/16/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Its been 4th time since i found out the business is conducting false advertisement and advertised lower price than check out prince in merely 12 visits of the year. the business also intentionally makes the wait to be extended times to make it impossible for you to get the price corrected. at first they would make excuses stating its a mistake, and then refuse to do it at counter, and then ask you to wait 20 minutes for a manager and then another 45 minutes for investigation of the price error and again another 30 minutes to wait for the $4 refund. its an against law chain store for sure.

      Business Response

      Date: 11/29/2024

      Dear Customer, 

      Thank you for reaching out to 99 Ranch Market regarding the issue of an advertised price discrepancy. We sincerely apologize for this oversight and any inconvenience it may have caused.


      Please rest assured that we have taken immediate steps to address this matter. Specifically, we are enhancing our processes to ensure that our point-of-sale (POS) system is updated in real-time whenever there is a price change, reducing the likelihood of such errors in the future.


      We deeply regret this incident and appreciate your understanding as we work diligently to improve. Your feedback is invaluable in helping us provide the best possible service to our customers.


      If there is anything further we can do to assist you, please do not hesitate to let us know.

      Customer Service/ ********************

      **************

       

    • Initial Complaint

      Date:04/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I would like to file a complain on 99 Ranch Market that I bought a bag of noodles and found it got ***** when I opened it after one day. Previously I bought smelly meat from 99 Ranch Market as well.

    • Initial Complaint

      Date:01/12/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been an online customer of ******************** for several years. The new version of the businesss website requires online customers to have a mobile phone. I do not have a mobile phone. I reached out to the business about this issue via telephone. The business stated that they do not care about this issue.

    99 Ranch Market is NOT a BBB Accredited Business.

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