We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Services Office

Mercury Insurance Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Reviews

This profile includes reviews for Mercury Insurance Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mercury Insurance Group has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.02

    Average of 95 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jay C

      Date: 08/01/2024

      Insurance agent suggested Mercury insurance to save us money. However it essentially set to be a legal scam. They take that initial higher payment and then promise lower payments after. Yet what they did was, waited until just before the deadline to deny coverage (90 days). Then sent me a letter in the mail stating that they were going to drop coverage on the 90th day because... well for me it was stating that in the photos I sent to them of my houses siding on the addition it "looked indicative of asbestos siding". They will not cover asbestos. Which would be understandable except the siding for the addition was done in the 90's with Cement Fiber shingles, which look identical to the asbestos cement shingles. I asked what they would accept as evidence of them being asbestos free and would they still cover me. They said yes if I could prove it with a certified test. So I sent in a certified sample, and they said no it had to be a certified inspector stating it was not asbestos. Well just so happens when I purchased the home I had a certified inspector checking my home for lead, asbestos and mold. For my FHA and for my own peace of mind sense I had a new born. He listed the siding in question as Cement Fiber no asbestos found. They said they would have to review the inspection. I sent it to them. They asked for a week, I never heard back so I contacted them again and they said they wouldn't accept that inspection, I'd need a new one solely focused on something the old one had covered. They were just running the clock out, they also will not contact you in a timely matter. I've heard multiple stories now of the same 90 day drop after promising lower payments. Its a legal scam and they should be sued. Obviously anyone shopping that cheap cant afford a lawyer so they win. Don't do it.

    • enrique r

      Date: 07/01/2024

      Worse company that I ever had to deal with. I had to give them one star just so that my review could be legit.Had a car accident, car was totaled airbags deployed, and the insurance agent told me they couldnt get a tow truck because it was after business hours. What should I do? Make sure I get in a accident during business hours 9-5

    • Tee S

      Date: 06/25/2024

      Terrible insurance company that raises rates astronomically year after year. Horrible customer service. Avoid at all costs.

    • Doris S

      Date: 06/24/2024

      We have been dealing with Mercury Insurance on a roof claim since January of 2023. Our entire neighborhood has had roofs replaced by insurance claims due to hail damage. We have had a roofing company, public adjuster, and 3rd party inspector all inspect the roof and in agreement that a full roof replacement is needed. Mercury still only wants to give us minimal money for "roof repair", which roofing contractors have said there is nothing they can repair and that the entire roof needs replaced. We have since had to get a lawyer involved, Mercury still will not agree on a settlement and looks like this will go to court. Do not get insurance with this company!!

    • ed m

      Date: 06/17/2024

      Mercury Insurance is lamest company ever. Insurance got lapsed because I enrolled in autopay. That's right, AUTOPAY; it turns out that the first "auto" payment still has to be manually performed, but they confirm autopay enrollment and don't bother to tell you otherwise. No other company has such as lame website for autopay; if there are problems, they tell, but Mercury doesn't, and doesn't care. They can't even direct me to someone who does care. Piece of c*** company and lame website programmers and managers. Operators are clearly unmotivated to help; they blame the insurance agent and vice-versa. Oh, and your online profile on their website has nothing to do with reality; "So why didn't you email me or contact me?" "We did call xxx-xxx-xxxx." "But that's not the number on my profile!" "Oh, well, you'll need to speak to the agent."

    • No S

      Date: 06/12/2024

      Mercury insurance, or AIS, gave me a fraudulent quote for auto insurance from a reputable company. When I decided to go ahead with the purchase, I was told the auto insurance company was denying me coverage and there's nothing they could do. They also said that that was the only company I could buy from that came back on their quote list. I called the auto insurance company directly and found out not only was there no quote ever filed for me, but I was absolutely able to get a car insurance policy with them and at completely cheaper rates than the bogus, fake quote they sent me. Beware of this company. They should not be allowed to remain in business. I'm including the agents information directly to steer clear. I spoke to him initially, then called and spoke with a different representative that told me I was denied. Horrible, horrible company.Sales *************************** CA Insurance Lic 0M18176

    • Kenya R

      Date: 04/24/2024

      Very upset with this insurance company. I had filed a claim for home insurance my first floor has flooded and all I gotten were rude adjuster making some racist remarks as well as when speaking to a supervisor he was rude as well. Mind Im paying you guys to be my insurance and you guys are treating me as if I have no say so and making comments such as its my problem I got a 2 story house etc and pretty much saying go F*** yourself.

    • Shawanna H

      Date: 04/17/2024

      ***********************, Appraisal Specialist - Total Loss Unit She is very rude I was told Friday that someone will call me about my car but I have to turn the rent in by April 17th. No call til Tuesday and I was sad about the loss of my car asking if there is anything they can do. She has no heart, no empathy, no compassion. When I asked to speak with her supervisor here it is April 17th and I still haven't heard from anyone. I don't know what I'm suppose to be doing. The beginning of my claim was nice I waited 3 weeks for you to tell me my car is a loss and now I don't have a car nor the money for my car. She didn't call today nor did her supervisor what am I to do I need my car I have ****** kids and a sick grandmother I know she don't care but I do and I did not ask the *************** light pole to fall on my car. I pay my auto insurance every month on time why can't I get help.

    • Mahnaz L

      Date: 04/09/2024

      Never had any problems with mercury insurance before during last several years. Always great communication and great customer service until last Friday when they dropped and canceled my auto policy. They claim to sent me a form to request who lives at my current residence which I never received by the way and without any further notification they canceled my policy by email despite taking the money out of my account two days earlier for the monthly coverage. Suddenly the level of customer service shrunken to zero. No one could help but to advise me to call AIS to get new quotes and new policy which I believe its an excuse and their way to raise the premiums.

    • DERRICK R

      Date: 03/28/2024

      My wife had been a loyal Mercury customer for well over a decade and then we bundled our home owners together with ******** policies. However, this year, at renewal time, they requested photos of our house and the current landscape. All well and good. I took it upon myself to use a ladder and pole saw to trim back trees, remove *********. We took photos and sent them in. This wasn't good enough. Fine. We hired a landscaping company and shelled out $2500 to do what was specifically asked by Mercury. This was also not sufficient. Mercury could've just came right out and said they weren't going to renew our policy because they don't want to be in ********** anymore before we spent most of our tax refund money to try and get our policy renewed. Thanks. Appreciate it. A*******

    Mercury Insurance Group is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.