Business ProfileforTP Link USA Corp

Briefly, I purchased this router just over a year ago to extend my range and hopefully increase my speed on a FIOS Gbit Lan and have had inconsistent issues ever since. I never had an issue with the standalone Fios router. The WiFi would drop randomly causing me to reset the router and finally has gotten to the point of extreme annoyance that I had to do something / reset the router to factory default and start from scratch. After doing so the router immediately started again with the issues when I discovered the following the security issue and inquired about it on TPlinks community forums and with TPlink customer support as follows.I can not post the complete details here do to *** characters only being 2000.In summery the router does not function properly. The issue with the *** in AP mode and its questionable fix has got me very concerned about the security of this router. I understand the refurbished policy but not someones year/s older dust covered unit thats not even up to date. I expected at least the same device or a newer model, not older and in poor condition. Their rational was, It works the same. Well so does my older Tv's....I can see the tv show but that's not the point.I will be replacing this router ASAP and not with a TPLink brand.

Hello *****, Per the notes in the *** cases you were requested to change the *** addresses of the **** gateway, but were not sure how. Because of the disconnect issue, you were offered a precautionary ***. When **** are issued and the ************** version is not available the replacement will be of equivalent features. In this case, your V1.2 was replaced with a V1, as the features and performance were the same. As for the firmware, we cannot always guarantee that it will be up to date when delivered. Similar to how you can purchase a new product and it needs an update because a new firmware was released after it was shipped to the retailer, refurbished products may require updates if a new firmware is released after it has been refurbished and added to inventory. The product should be clean and presentable when delivered, so if it was not that one is definitely on us and I apologize for that. I will say that the replacement received does align with policy, which includes it being covered for the remainder of the original purchase's term. If there are any issues within this time let us know and we would be happy to address them. Best Regards ******************* | TP-Link Technical Support Supervisor.