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Business Profile

Online Retailer

VinHistoryUSA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 357 total complaints in the last 3 years.
  • 211 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for what was advertised as a one-time $1 VIN check. After submitting payment, I received an email stating I was enrolled in a 7-day trial that would convert to a $29.95/month subscription. This was not disclosed at checkout and was only revealed in fine print at the bottom of a long confirmation email.I tried to cancel immediately, but their cancellation page gave an error. I had to contact support directly. They eventually confirmed my subscription was canceledbut they refused to refund the $29.95, which I never knowingly authorized.The VIN report I received was extremely limited. It did not include ownership history, accident data, or title issues unlike proper vehicle history reports. This made the product both misleading and low value.I filed a dispute with ******, which was denied on the technicality that I didnt cancel on time, despite the deceptive nature of the charge. *** also submitted a formal complaint to the *** (Report #*********).This business uses deceptive billing tactics and misleading advertising. I am seeking a full refund and want this complaint made public to warn other consumers. Business should clearly disclose subscription terms before payment and not bury them in small print after. Customers must know its a subscription up front and before signing up.

  • Initial Complaint

    Date:07/10/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 7 I received a charge on my Payoal account for $29.95 for a subscription to ************************** that I had not ever signed up for. I had bought a vin report on July 3 for $1.00 that I never received but I decided not to worry about it. I put in a complaint to ****** but they wont help. Ive emailed the company several times along with their 100% satisfaction guarantee and they will not respond to me. The website also will not allow me to cancel the subscription I never signed up for. Im really not sure what to do.

  • Initial Complaint

    Date:07/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like many others, I simply paid $1 for a single VIN history and was automatically enrolled in a monthly subscription without my knowledge or authorization. Even though, the website specifically says their refund policy is "Immediate. No questions asked" I was told I was ineligible and was hung up on twice. This business/website needs to be shut down.

  • Initial Complaint

    Date:07/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase for $1 for a VIN report. The report contained almost no information. I was aware they would charge me after a 7 day trial, ***** per month unless cancelled. I contacted their chat support 1 week later. I was given a link to a cancel button which did not work.

  • Initial Complaint

    Date:07/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 8, I authorized a $1 payment to look up a vehicle we were looking at buying. I did not sign up for a service. On June 15, I was charged $29.95. I contacted VinHistoryUSA then and was told to use the initial email to cancel. I never received an initial email because I didn't subscribe. I did an online chat and was given the impression that the charge wouldn't happen again. I was charged $29.95 again today and when I emailed them again, I was told to use the initial email to cancel. No initial email was ever sent to me. They suggested checking my SPAM folder, but there is no email. They have now scammed me out of almost $60

  • Initial Complaint

    Date:07/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on may 30 2025 i used vin history for one dollar then June 6-25 they took ***** out my cash app then July 6-25 they took out my cash app again i canceled my prescription after the one dollar use cause it didn't show nothing on my car an it an i contact 3 different time they still never contact me . i block them on my cash app waiting to see if they some how try to get money again need my moneyback

  • Initial Complaint

    Date:07/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to use this service once as advertised on their website, but after paying a "1-time fee" I was signed up for a subscription service. I tried to cancel this subscription the day that I signed up but the link/website didn't work, I contacted the company via email but I was told again to use the link/website which did not work. I later tried again on the website and messaged through the chat feature instead of email, I was told it would be canceled immediately and received email confirmation that it was canceled. Then the next day I was charged for the subscription that I had been told was canceled.

  • Initial Complaint

    Date:07/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This organization continues to charge me for their services after I have sent them 2 emails to stop and cancel my account. Would like this organization to discontinue subscription immediately. So far, they have ignored my emails.

  • Initial Complaint

    Date:07/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After paying $1 for a Vin history report on my car prior to sale, I unsubscribed from the service. However, this morning my bank account has been charged a monthly fee for a subscription I did not sign up for. I cant cancel my subscription through their sight as they have it blocked as an option for me.

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just wanted to do a VIN check and paid $1 as established. They signed me up for a membership without my consent and now they don't want to cancel that membership.

VinHistoryUSA is NOT a BBB Accredited Business.

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