Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 23, 2024, my 85-year-old father leased a car from Jim Falk Lexus of Beverly Hills. On December 9, 2024, his diminished mental capacity having left him entirely, my father passed ******* reviewing my fathers lease agreement with the dealership, I saw that Jim Falk Lexus of Beverly Hills had deceived and defrauded my father.The terms of the lease were unconscionably unfair to my father in various ways, including: (1) My elderly father was tricked into making a cash down payment of $32,000 on the lease of a vehicle valued at $57,000; his monthly lease payment was set at $369. The industry standard for the Lexus he leased requires a down payment of $5,000, with monthly lease payments as low as $570. (2) In September 2024, *** **** Lexus deceived my elderly father into believing that the 2022 Lexus that my father turned is as part of the lease agreement was worth $30,000. In January 2025, another local Lexus dealership offered to pay me approximately $38,000 for the exact same 2022 Lexus (identified by its VIN number) -- 25% more than the value *** **** Lexus untruthfully said it was worth. On January 11, 2025, I delivered a demand letter and supporting documents to the manager of the *** **** Lexus dealership. Three weeks passed, and I did not receive a response. At my urging, Lexus branding facilitated a conversation between me and the dealership. Predictably, the sales manager was unable to muster a rational defense to the dealership's unethical business practices. Instead, failing to appreciate that his justification is not a defense to fraud, the sales manager repeatedly insisted: "But he agreed to it." I am attaching pertinent pages from my father's 2024 lease agreement; standard lease offer terms I recently found online for the very same 2025 Lexus ES 300h that my father leased; and an offer made to me on the 2022 Lexus that my father returned to *** **** Lexus in order to acquire the 2025 Lexus in September 2024.Thank you.

  Business Response

  Date: 03/11/2025

  Jim Falk Motors of Beverly Hills expresses its condolences to Mr. ***** family.  The company, however, wishes to clarify a number of representations made concerning the last negotiated lease of a vehicle by his father.
  First, ******* did indeed previously purchase a vehicle from *** **** Lexus.  There were no issues expressed regarding that purchase which Mr. **** negotiated by himself. Similarly, Mr. **** drove himself to the dealership with no one else in attendance when he negotiated a lease of a new vehicle in September of 2024.  He was perfectly lucid, and the dealership did a completely arms length transaction with the gentleman.
  The vehicle he purchased had an MSRP of $56,739. The negotiated sale was for a mere $1,000 over MSRP.  Most of our vehicles are sold over MSRP based on a variety of factors including availability, color, trim package, etc.  Mr. **** also had negative equity in his trade-in vehicle of $4,100.  That amount had to be rolled into the new lease transaction and accounted for.  Additionally, Mr. **** purchased $5,400 in back-end products, most of which can be cancelled, and his *** simply needs to file the cancellation paperwork on those products, and he can obtain a refund.  The $32,000 down payment covered many of these things as well as a large capital reduction on the amount of the price, registration fees, and the other drive-off costs.  This is not at all unusual and many people want a low payment and end up buying the vehicle at the end of the lease.  Mr. ***** payment was only $360/mo. after putting that money down as opposed to say, a $5,000 down which would have yielded a much higher payment of around $800/mo.  There is nothing improper about the transaction.
  When ******** *** brought the vehicle back to the dealership after his fathers death,he chose not to purchase the vehicle, although he could have and possibly doing a private sale as opposed to selling it to the dealership at a wholesale price.  He was given a check for some $11,000 back in selling the car to us.  And he is still able to claim thousands more in refunds on the cancelled products.  Although it only had 1200 miles on it, it was now a used car which devalues it.  The vehicle was in fact sold by the dealership at auction for $47,775.  That is how much a vehicle even with low mileage loses in value once it becomes a used vehicle another $10,000 below the selling price.
  When you analyze this transaction from top to bottom you can see where the dollars went and that there was absolutely nothing unusual or improper.  

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lexus of Beverly Hills violated California Vehicle Code *******. See attached word document for additional details of Lexus of Beverly Hills increasing the price after advertising a specific dollar amount for the vehicle.

• Initial Complaint

  Date:06/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new vehicle (Lexus is500) from this dealership on May 23, 2024; however, the dealership still haven't send over the *** despite multiple inquiries and promises. It's preventing us from registering the new car in our state. I fail to understand why it takes over 3 weeks to send *** given everything is paid in full. Excuses keep changing from inquiring from the business office, to getting *** from another dealer to notorization. Beware new buyers that you may not able to drive your new car for weeks if buying from this dealership.

  Business Response

  Date: 06/18/2024

  When selling a vehicle for delivery out of State, the Dealer must comply to certain rules, documents and requirements. Until we receive the required documents, the *** cannot be delivered to the customer. We have received the required documents, and the *** was sent out to the customer on Friday, June 14, 2024.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 01/05/2024 I wired $76,756.17 to BH Lexus to purchase a new vehicle. The vehicle only came with one key, which is completely absurd. Prior to wiring the funds, the customer service received by my two assistants, *********************** and *************************, who helped secure the vehicle on my behalf was decent. As soon as the funds were received by BH Lexus, the level of customer service exponentially diminished. For example, on or about 1/10/2024 my assistant ************************* texted ******* at the Lexus dealership at ************ enquiring about some paperwork related to having the vehicle titled in AZ. ******* elected not to response. More recently, she texted him about an update to receiving the second key that was ordered. Again, ******* elected not to respond to her messages. The only reason that ******* texted ******* was because she called the parts department at ** Lexus to inquire about the status of the key. Photos of the text messages are attached.On or about 5/17/2024, I did receive a message from a screen in the video to call about the status of the key, but the message did not indicate which number that I should call.I'm pretty appalled at the level of "customer service" that we have received. This is not my first Lexus purchase, but it will probably be my last as it is evident that Lexus does not value its customers. Additionally, as mentioned previously, it's pretty outrageous that the vehicle only came with one key, and that I must wait for 6 months to secure a second key. Further, when I inquired with a locksmith, I was told that Lexus locked the codes for the key and that my only option was to secure a key from the dealership.

  Business Response

  Date: 05/17/2024

  Due to the key fob shortage, Lexus has a campaign for the customer to call to get their 2nd key. Their telephone number is ************. The customer must call, the dealers cannot call and request the 2nd key for them.

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased the vehicle, I bought additional coverage which allotted me prepaid Maintenace on the vehicle up to ******. I brought my vehicle to *************** Lexus for ******* on several occasions as we have always had our vehicles maintained by this establishment. Upon my last visit one of the representatives spilled a sticky liquid near my gear shift. I notified the location of the damage and brought the vehicle back for repairs immediately. Shortly after picking up my vehicle warning lights started to pop up on my screen. There were several warning lights that were Identified but the main culprit I noticed was the Blind Spot Monitor Warning. I reached out to the dealership to identify what would be the cost to diagnose this issue. Over the phone I was advised that the diagnostic cost was about $160 but that monies would be applied to the necessary repairs. I scheduled an appointment and once I arrived, I was advised that they would be charging me $600 for a diagnostic instead of the $160 I was quoted. Instead of getting the diagnostic and repairs done at the Beverly Hills location I reached out to Lexus of Woodland Hills and expressed the entire situation. Lexus of Woodland Hills advised that they would diagnose the issue for me free of charge. I brought the vehicle to Lexus of Woodland Hills for the diagnosis and repairs. Upon completion of the service, I was advised that the reason the warning lights were going off was because upon completion of the most recent service (*************** Lexus) visit my vehicle was not calibrated correctly. Woodland Hills calibrated the vehicle correctly and the vehicle worked fine. Because of my negative history with The *************** Lexus *************** I decided to have all my future Maintenace completed at another facility. I brought my vehicle in for repairs at the ****************** Lexus location on 11/4/2022 and 3/28/2023. During my visit on 3/28/2023 I was advised that I needed a few things replaced which included but was not limited to the engine air filter and the cabin air filter. I asked my service advisor why that recommended maintenance was not covered under my prepaid maintenance package. I was then advised that I would need to speak to the Lexus' Maintenance package department. Upon speaking to Lexus' Maintenance package department, I was advised that the reason my air filters were not covered was because Lexus of Beverly Hills used vouchers that would cover the filters before they were necessary. Now that the filters need to be changed and The Beverly Hills ******* center used those vouchers I would need to pay out of pocket. I was also advised that the incorrect and higher compensating vouchers were used not only once but twice before it was necessary. Because several vouchers were skipped the previous vouchers have expired and are no longer valid. Also, because Lexus of Beverly Hills decided to use the higher compensating vouchers instead of the vouchers that were necessary My Maintenace package that I paid for Maintenace up to ****** miles (about ********* km) will not cover me to ****** miles but only to ****** miles (about ********* km). I also spoke to Lexus' corporate department and was advised that I would need to resolve the issue with *************** Lexus as it is individually owned. I did reach out to the ******* Manager (***********************) at Lexus and Beverly Hills. **************** advised that she understands my frustration and agrees that there was wrong on her facilities' part but the best that she could do would be to give me 2 tire rotations as that is what appointments were skipped. I advised her that would not work for me for several reasons. 1. The facility has proven to me that they cannot be trusted. 2. The facility lacks accountability as they are aware that this theft of services has caused a tremendous issue for me but refuse to rectify the situation appropriately. I am sure that I am not the first person that has experienced this mistreatment from this facility, but my hope is that I am the last.

  Business Response

  Date: 05/17/2024

  Looking back at the history on this vehicle, we have never done any type of calibrations on the car regarding the blind spot sensor.

  The 2 services that were skipped were in fact just a tire rotation. Lexus prepaid intervals operate this way, this is out of our control. Each time this customer came in, she wanted an oil change done. Which is why we had to redeem the service after to cater to her needs.

  The service manager offered to cover the two older prepaid claims that were skipped, even though she wanted to skip those. He also offered to cover the two filters that were being recommended by Santa ******. We did not hear back from her.

  The two filters that are being recommended should be covered by her 90K prepaid maintenance.

   

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21714165
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Lexus NX350H (2024) on 12/21/2023 at Jim Falk Lexus of Beverly Hills - address 9230 ************* Beverly Hills, **, ***** and Phone# ************. After transaction is completed, **************** (Sale person) said that he will mailed 2nd smart key to me. Two months later, I did not received it. The car was paid in full.I did follow up with him several time and the answer always that there is short of chip. I ask if they start ordering the key and they said they did not ordering the key for me. I do not like their answer. If they don't order the key, how do Lexus manufacture know that the car is being bought? Please help me to resolve to get the 2nd car key. To me they had enough time to provide the key within 2 months. Thank You for your help! ***************

  Business Response

  Date: 03/01/2024

  Due to the key fob shortage, Lexus no longer provides a 2nd key to Lexus dealerships. When the customer's key fob is available, they will get a letter in the mail and an email. At that time, they can go to the nearest Lexus dealership to program their keys.

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21319752
  
  I am rejecting this response because: At the time I bough the car, sale person named: **************** told me that the key will be sent thru the mail. By saying Lexus no longer provide me the key it is a fraud and it is a liar. If he would tell me from the beginning about the key, I would not buy a car from that dealer. I will plan to take some further action if they don't provide me with the 2nd key.
  
  Sincerely,
  
  ***************

  Business Response

  Date: 03/20/2024

  We understand why this customer is upset but ********************** did not give us the 2nd key because of the chip shortage. Customer should contact ********************** **************** @ ************. Thank you.

• Initial Complaint

  Date:02/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NOTE: I filed this complaint (#********)earlier, but I sent it to ******, I was instructed to contact the BBB of LA. On March 6, of 2022 contacted Jim Falk Lexus of Beverly Hills to negotiate the financed purchase of a 2021 500c convertible worth $120,000.00. Due to distance issues the transaction was done by phone. The agent insisted on bringing the car immediately to my house, which the agency did. The car arrived, but I didnt want to touch it until the financing documents had been approved. After 8 days, their financing office was able to find a bank to finance it, they had difficulties because the vehicle was sold as brand-new but it had over ***** miles on it, and this was not because the vehicle had been sold but because the manager had been using it. When I had the contract, I finally drove the car, it was not until then when I noticed that the interior was in very bad condition for a brand-new vehicle. The seats had stains, mostly the passenger seat, had stains that appeared like bodily fluids (disgusting). The carpets were stained too. The exterior had a scratch under the front bumper. I called the *************** Lexus, but nobody wanted to talk to me. I decided to email all the managers of the different departments of the agency about my issue. Later on, I contacted their customer service through their website chat, and I was told that someone would contact me, but no one ever did, not with an explanation or ab apology. I really hated myself for not checking the car before signing, but I trusted these people because it was a Lexus dealer, I assumed that they would not sell a vehicle in such conditions, especially a vehicle worth that much money. I recently found out that a vehicle over ***** miles should not be sold as brand-new, and that it is illegal to do so. I wasnt aware of this but if this is the case, I want the dealer to deduct the amount that they charged me for a depreciated used vehicle, and to reimburse me or pay it to the financing bank.

  Business Response

  Date: 03/16/2023

  We offered to detail the vehicle, but customer stated she lives too far from our location. We then offered for her to take the vehicle to her local detail shop and send us the invoice so we can reimburse her.

  This vehicle was an Event vehicle that had not been registered and had **** miles on it. This was fully disclosed before we delivered this vehicle to her.

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6, of 2022 contacted Jim Falk Lexus of Beverly Hills to negotiate the financed purchase of a 2021 500c convertible worth $120,000.00. Due to distance issues the transaction was done by phone. The agent insisted on bringing the car immediately to my house, which the agency did. The car arrived, but I didnt want to touch it until the financing documents had been approved. After 8 days, their financing office was able to find a bank to finance it, they had difficulties because the vehicle was sold as brand-new but it had over ***** miles on it, and this was not because the vehicle had been sold but because the manager had been using it. When I had the contract, I finally drove the car, it was not until then when I noticed that the interior was in very bad condition for a brand-new vehicle. The seats had stains, mostly the passenger seat, had stains that appeared like bodily fluids (disgusting). The carpets were stained too. The exterior had a scratch under the front bumper. I called the *************** Lexus, but nobody wanted to talk to me. I decided to email all the managers of the different departments of the agency, but no one responded with an explanation or apology. I really hated myself for not checking the car before signing, but I trusted these people because it was a Lexus dealer, I assumed that they would not sell a vehicle in such conditions, especially a vehicle worth that much money. I recently found out that a vehicle over ***** miles should not be sold as brand-new, and that it is illegal to do so. I wasnt aware of this but if this is the case, I want the dealer to deduct the amount that they charged me for a devaluated vehicle, and to reimburse me or pay it to the financing bank.

  Business Response

  Date: 03/17/2023

  We offered to detail the vehicle, but customer stated she lives too far from our location. We then offered for her to take the vehicle to her local detail shop and send us the invoice so we can reimburse her.

  This vehicle was an Event vehicle that had not been registered and had **** miles on it. This was fully disclosed before we delivered the vehicle to her.

  Customer Answer

  Date: 03/25/2023

   
  Complaint: 19332206
  
  I am rejecting this response because:
  
        No, they didnt offer to detail at the Lexus dealer in my city. If they had, I would have taken the car there for theyre only 4 miles from my house, so I would have not hesitated taking it there. If the dealer is admitting that they offered to detail the vehicle, theyre admitting that the vehicle had damages.
        No, the mileage was not disclosed (neither verbally or in writing) to me before the contract was signed. When I called ***** *********** I found out from them about the mileage from the financing bank, because they did have issues with the fact that the vehicle was listed as new, although it had over 3 thousand miles. I had to contact the bank because the finance department was taking so long to find a bank to finance the loan, in fact, previous to ***** Fargo, I received letters from different banks, stating that they would not finance the loan. I asked the manager in the finance department if they would be coming to get the vehicle, but he said that they were working on it. The loan was finally financed by WF Bank on March 23, 2022; twenty days after the car was delivered to my house.  
        The sales manager told me that the vehicle had been driven by their manager, but no one mentioned that the vehicle was an event car.
        I didnt refuse to sign the contract in spite of the number of miles on it, I was not aware that it was against ************** Bill of Rights of **********. I found out a few months ago, that a vehicle with over 200 miles on the odometer, should not be considered for sales labeled as a brand-new vehicle. Therefore, I am asking for a price adjustment, from the dealer.
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a vehicle advertised on their website on Jan 26th. I contacted a salesman, told him we would buy the vehicle and we would need it shipped. The shipping was to be enclosed and was not disputed. The shipping they charged was $2000 (more than our quote, but we agreed as they said they would have to re-send the paperwork that had already been sent). We wired the full amount that day ($55k). We received, signed and sent back paperwork over-night. That's when communication stopped. They wouldn't get us an ETA on delivery, then said we missed a few papers to send back (several were to be notarized and sent back after delivery) and a credit app, and finger print which were not necessary as we had already paid cash. After asking over and over via text to the salesman, he asked us to call the sales manager. The sales manager doesn't answer the phone and doesn't reply to emails. After several times harassing the salesman we were told the shipping company would contact us direct. They finally did. and Delivered the vehicle on 2/9 which was 2 weeks after our payment when this could have been done in 2-3 days. The car was NOT in an enclosed trailer, it was completely covered with road debris, dealer did not pdi the vehicle and there was no paperwork to drive it. The driver mentioned 3 other people complained that their cars were suppose to be in an enclosed trailer also and this was a $900 delivery not $2000. Now we have sold our other car but can't drive this with out a temp tag or ANY paperwork. We were told to over-night the remaining paperwork before they would send our MSO and receipt. We did that and they received it Friday morning before ****am. We were told they would over-night our paperwork back (so we should have had it 2/11 I've requested a refund for over-night fees, fuel, car wash and the difference in the transport cost $1200 approx. As of today, we still have not relieved an email or any other correspondence from the dealership.

  Business Response

  Date: 03/17/2023

  We provided the transportation service through a fully **************** The vehicle was received with no damages. The customer was given an opportunity to provide their own transportation, and there was no agreement made for enclosed transportation. As a courtesy, we sent a $150 check to cover gas and a car wash.

  The documents needed to register this vehicle were sent by overnight mail on 02/20/2023.

  Customer Answer

  Date: 03/17/2023

   
  Complaint: 19395225
  
  I am rejecting this response because:

  We were told NOT to use our own enclosed shipping because it would delay everything and all the paperwork would have to be re-done.  I have a text from the salesman that states that and I also told him our transport would be enclosed so if theirs was $150 more that I assume it was enclosed. He did not deny it wasn't and again coursed us into using their shipping which was more in price.  Again, this was also expressed by several other customers that they were under the impression their cars were being transported enclosed. This tells you right up that they have deceptive trade practices at this dealership.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date: September 26, 2022 I purchase an RX Lexus 450h AWD SUV 2022 car where the Manufacturer's suggested retail price was 58. ******. I was charged ********* plus taxes and license. I found out that I was overpriced when I was attempting to refinance this loan from my credit union. I believe this is part of their price ***** scam. I spoke with **** the financial advisor this month and informed him of my concern. He stated, "they are about making money and they had to charge a bit more because of their low inventory".

  Business Response

  Date: 01/13/2023

  Dealer never advertised the car at MSRP. The dealer gave the customer the selling price at the time of negotiation. The consumer decided to agree to the selling price and signed all paperwork that clearly stated what their selling price was at that time.

  Customer Answer

  Date: 01/26/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The dealer never showed me the **** even though I had asked for it several times. I asked *** about it and it wasn't showed then. The price wasn't pointed out and there was No negotition. I was told to sign the papers without a discussion. I thought I was getting a fair price that why I signed it.
  When I found the **** papers were folded up an placed in the back seat when I looked once I got home.