Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to raise concerns regarding the condition and inspection process of a 2021 **** Q8 (Certified Pre-Owned) I purchased from Fletcher Jones **** in Beverly Hills, **, on October 18, 2024.After driving the vehicle home to ****************, we noticed brake noise, which worsened over time. **** Bellevue technicians later confirmed that the front brakes had not been replaced and noted rusted, warped rotors. They also suspected aftermarket parts may have been used. This conflicts with documents provided at sale, including a Carfax report stating the front brakes were replaced on 9/25/24the same date the *** checklist was signed.The checklist also noted a clean interior, working wipers, and no steering wheel issues. However, the vehicle was delivered with grime on the steering wheel, mud on the pedals, and sun-damaged wipersall indicating that the inspection may not have been performed properly.I contacted Audi Beverly Hills and requested replacement of both the front pads and rotors, which aligns with standard **** practices when rotors are compromised. They offered to replace only the pads. I then asked to purchase rotors at dealer cost, but my request was ignored despite multiple follow-ups.Soon after purchase, while en route to **********, the dealership called and said they had forgotten to perform an emissions test and asked for the vehicle to be returned. We were already six hours into our trip. The next day, they said the return was no longer necessary. This added to growing concerns about oversight and process ****************** USA informed me they couldnt assist as it isnt a warranty issue. Still, this raises questions about the *** process and consumer protections.I respectfully request that Audi Beverly Hills replace both the front pads and rotors or allow me to purchase rotors at dealer cost to complete the repair properly.Ive been trying to resolve this since January and appreciate your attention.Sincerely,***** ******

  Business Response

  Date: 06/16/2025

  To whom it may concern, 

  Thank for the opportunity to respond to this customers concerns.  At the time this pre-owned (used) vehicle was sold, the CarFax stated that the vehicles brakes had been replaced.  Unfortunately, the CarFax entry was incorrect.  While CarFax attributed the entry to Audi Beverly Hills, the dealership never provided such information to CarFax. Indeed, the repair order concerning the safety inspection completed by the dealership regarding the vehicle in-question does not indicate that the brakes were replaced prior to the vehicle being offered for sale. Rather, the inspection revealed that the brake pads were at a safe level of wear, and the dealership concluded that they did not need to be replaced.  Regardless,as a gesture of goodwill, even though the mistaken entry in the CarFax was not the result of any representation by the dealership, **** ****** Hills has offered to replace the brakes at its cost.  As for the rotors, pursuant to the dealerships pre-sale inspection, they too were safe and did not need to be serviced or replaced. Again, as a gesture of goodwill, the dealership will offer to share the costs equally with the customer in order to replace the rotors as the customer has demanded. ******************** will contact the customer again in order to discuss resolution. 

  Regards,

  Audi Beverly Hills Management

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Am I able to proceed in scheduling the service to be completed? 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding unauthorized hard credit inquiries initiated by Audi Beverly Hills on August 2, 2024 in connection with the purchase of a vehicle.I visited Audi Beverly Hills with pre-approved financing through ****, which I made clear to the dealership. Despite this, the finance department informed me they needed to perform a soft credit check through their partner, **************. I agreed to a soft inquiry only.However, upon reviewing my credit report, I discovered that four hard inquiries were made on that same datetwo from *************** one from ***************, and one from Capital Onenone of which I authorized. These inquiries have negatively affected my credit score and were done under false pretenses.I have attempted to contact Audi Beverly Hills multiple times via phone and email to resolve this issue directly. As of today, I have received no response.This is a clear violation of the Fair Credit Reporting Act (FCRA), which requires express consent for hard credit pulls. I am in the process of disputing the inquiries with the respective credit bureaus and lenders, but I am also seeking accountability for the dealerships deceptive and negligent behavior.Please investigate this matter. I am happy to provide supporting documentation upon request.Thank you for your time and attention.

  Business Response

  Date: 05/27/2025

  To whom it may concern, 

  Thank you for the opportunity to address this customers complaints.We have reviewed the dealerships records regarding this transaction and provide the following response. On the date of the transaction, while the customer claimed that he had been pre-approved for a loan by a private lender,he did not actually have a bank check or funds sufficient to complete the purchase of the vehicle he selected. Regardless, he desired to make a deal and leave our dealership with the vehicle.  In an effort to accommodate his desire, the dealership proposed that the parties enter into an option contract.Essentially, it was proposed that the parties agree that the dealership would attempt to secure financing for the purchase from a lender with whom it regularly did business. Once the loan was secured, the parties would enter into a contract whereby the customer would have the option to simply pay the loan secured by the dealership, pursuant to the terms of the contract or, when he secured the funds from another source, he could pay-off the loan identified in the contract, i.e. presumably swap one loan for another. Importantly, the option contract gave the customer the ability to leave the dealership with the vehicle he wanted.  After we explained the option contract procedure to the customer, we advised that his credit would be investigated so that the option contract could be completed.  Prior to investigating his credit worthiness, we requested that he sign a credit application which allowed us to conduct such an investigation.  An option contract cannot be completed without approval from a lender of a specific total amount to be financed. Unfortunately, because this customers credit was lower than tier 1, it appears that multiple inquiries were made before he was approved for a loan.  **** ****** Hills denied that it failed to properly inform this customer of its inquiries into his credit worthiness.

  Respectfully,

  Audi Beverly Hills Management

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my 2018 ***** RX350 premium that was in prestine condition at **** of Beverly Hills for a 2022 ***** ES350. I was not told until all the purchase paperwork was completed and I was getting ready to leave with the ***** ES350 that there was only one remote key for the ES350. After leaving the **** dealership I realized that the blind spot monitor was not working and would not detect any vehicles on the sides of the ES350 while driving. The blind spot monitoring not working is considered a safety issue. The ES350 was taken to Crown ***** in ******* ca. The car was checked out and verified by the service ****** after taking a test drive with me in the car there was a problem with the blind spot monitor. I was told by Ontario ***** that there was not a fault code for the problem or that ***** had issued a recall for the problem. The problem was not fixed. I constantly contacted **** of ******** ****** and was told someone would call me back by several sales people. I also contacted the the **** sales manager **** ********* but got the run around from everyone. I checked out the ES350 on the internet and found out that the ES350 was at another ***** dealership in Beverly Hills a few weeks before I purchased it for the same problem (blind spot monitor). The ***** dealership in Beverly Hills replaced parts related to the problem. I also found out the is an ongoing problem with *****, mostly with the ES350. There are hundreds of posts on the internet from ***** owners related to this problem that have not had the problem resolved. Aud of Beverly Hills recieved the ES350 from the ***** dealership in Beverly Hills and then sold it to me. There is documentation about the ES350 being repaired at the ***** dealership in Beverly Hills on January 17th 2025 which was accessible to **** of BH. ***** nor **** will take responsibility for this problem. Many ***** owners have had this problem repaired but find out its not a permanent fix. The problem keeps reoccurring

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pre-owned 2022 ********** Taos (VIN: *****************) with ****** miles from Audi Beverly Hills on November 22, 2024. Within less than 24 hours, the check engine light came on, indicating potential issues with the vehicle. Despite multiple trips to the dealership for diagnostics and repairs, the problems persist, and no resolution has been provided.Complaint Details On November 22, 2024, I purchased a 2022 ********** Taos from Audi Beverly Hills. The vehicle seemed like a good deal due to its low mileage, but within less than 24 hours, the check engine light came on.First Visit: I returned to the dealership the next day, and they claimed the issue might have been due to a loosely closed fuel cap. No diagnostic report was provided, but I was advised to monitor the vehicle.Recurring Issues: Over the next several days, the check engine light reappeared multiple times, forcing me to return the vehicle to the dealership on at least two occasions for further diagnostics. Each visit caused significant disruption to my schedule, including having to cancel work-related plans.Loaner Vehicle Problems: The dealership provided a loaner car that displayed a change oil warning, making it unsafe to drive. When I contacted the dealership about this, I was told they had not even started working on my vehicle, despite it being in their possession for almost a week.Throughout this process, I was pressured into purchasing an extended warranty during the sale, which felt unnecessary given the cars low mileage. This raises concerns that the dealership was aware of potential defects but failed to disclose them at the time of *********** consumer should have to endure the inconvenience, stress, and financial burden I have experienced. I trust the BBB will assist in resolving this matter promptly.

  Business Response

  Date: 12/16/2024

  To whom it may concern, 

  Thank you for the opportunity to respond to this customers concerns.  Prior to selling this used vehicle to the customer, we inspected and reconditioned it, as necessary.  Our inspection did not reveal any issues with the engine and there were never any warning lights activated on the instrument cluster.  When the customer advised us that the check engine light had activated, we immediately requested that the vehicle be evaluated by a ********** dealership and that any repairs required be completed pursuant to the vehicles unexpired warranty.  After we were advised that the issue had reappeared, we reached out the same ********** dealership and were assured by the service manager that the issue would be addressed under his direct supervision pursuant the vehicles warranty.  This issue will be resolved at no additional charge to the customer by Volkswagen.  We have advised the customer of our discussions with ****************** manager and have requested that the customer return the vehicle to us so that the issue can be resolved.

  Regards,

  Audi Beverly Hills Management

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our 2016 Audi with ****** miles needs a new engine. We purchased this car in 2019 from Audi Beverly Hills. It was a used car with ****** miles. We have had this car serviced regularly at *************** Sport in *************. We took the car there for servicing because this a local mechanic with outstanding reviews (5.0 rating on yelp) and is close to where we live.Recently, we had some problems with the engine and were told by both ********* in ************* and Audi Beverly Hills that we needed a new engine. This surprised **, and my research showed that Audi engines are usually good for ******* miles. So, it seems that this is a defect of some sort and not a result of poor or irregular servicing. We have only driven this car about ****** miles in almost 4 years. We have also owned two other Audi's as well and have always been pleased.We were quoted a price of $20,000 to put in a new engine by Audi Beverly Hills. We have also spent over $1000 so far on rental car fees as well as towing charges and we were charged $295 just have a diagnosis of the problem and price quote by the dealership. So, overall, we will be paying a great sum of money to have the car run correctly due to what seems like a defect in the engine and not caused by anything we did wrong. Of course, it will take two weeks to fix this car, and we will have to rent a car during that time. (Also, we quoted a significantly lower price of $11,000 by ********* in *************. This Audi mechanic has 5.0 rating on yelp, so is very credible).We have spoken to both Beverly Hills Audi as well as Audi Of *******, but there seems to be no willingness to take some responsibility for the engine failure. I think Audi should take responsibility for their engine which went way too early. As it turns out, a used 2016 Audi with about ****** miles is worth about the price of this repair.

  Business Response

  Date: 04/25/2023

  Thank you for the opportunity to review and reply to the complaint of the customer.As the customer acknowledges the vehicle was a 2016 model year. The manufacturer warranty on the vehicle has expired since the purchase. We respectfully decline to replace the engine. 

  Customer Answer

  Date: 05/21/2023

   
  Complaint: 19884119
  
  I am rejecting this response because: I believe that Audi should take responsibility for the engine on our car needing replacement after ****** miles. *** car had been serviced regularly by ** and engines are supposed to last 150,000-300,000 miles  according to research I did online. Although the warranty was up, it seems to me the manufacturer (Audi) should take responsibility for the engine failure under these circumstances. My impression is maybe less than 1% of engines like this would need replacing after so few miles. *** once again, I want Audi to replace our engine without ** paying close to $20,000 which is maybe the value of the car. I hope I can have nice things to say when Audi takes responsibility for this. Otherwise, I will make it know to others about how this was handeled.

  Thanks for your consideration.

   

  *******************************
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see FULL problem explanation in attached "*** - Audi Problem" pdf attachment. Due to size limits, a limited explanation is below.
  
  I am writing to file a formal complaint against Audi Beverly Hills Service Center regarding the service of my ************ vehicle, and to request reimbursement for damage caused by Audi Beverly Hills Service Center.
  On October 27, 2022 I brought my vehicle to Audi Beverly Hills Service Center for an oil change and repair of the right rear door. Upon my arrival, a service advisor completed vehicle intake videos and documentation reflecting the current condition of my vehicle. It was then noted that only the right rear door was not functioning as intended, and thus required repair. The remaining doors were not reflected as damaged. I released my vehicle into the care of Audi Beverly Hills Service Center with a fully operational front passenger door.
  On the evening of November 1, 2022, I was notified by a service advisor that my vehicle was ready for pickup. I proceeded to pick up my vehicle that same evening. Immediately upon use of my vehicle, I quickly noted my front passenger door was no longer operating properly (locking/unlocking) as it previously had been before I released my vehicle to the care of Audi Beverly Hills Service Center. I then immediately returned (on November 2, 2022) my vehicle to the service center reporting the damage to my front passenger door. The damage was acknowledged by the service advisor and a lead service technician. I was then told the damage to my front passenger door would be diagnosed, and I would be given an update the next day, November 3, 2022.
  
  (More information to be included....)
  
  Please see FULL problem explanation in attached "*** - Audi Problem" pdf attachment. Due to size limits, this a limited explanation above.
  

  Business Response

  Date: 12/23/2022

  Business Response /* (1000, 5, 2022/11/24) */
  Thank you for the opportunity to review and reply to complaint of our customer.
  Our customer came in October 29th for a concern with right rear door that would not open from outside our service department diagnosed the issue and replaced the door latch and the customer took delivery of her vehicle on November 1, 2022. At the time our service department performed this repair it ran a diagnostic test and there was no finding of any fault code or problem with the right front passenger door.
  The customer returned on November 2, 2022 stating that the front passenger door is not locking. Our service department verified the complaint regarding the right front door lock issue and explained to the customer that there was no finding of a fault code or problem on November 1, 2022.
  As a customer good will accommodation, we offered the customer a 50% discount at a reduced labor rate. However, the customer refused the offer and claimed the dealership was at fault for the failure of the right front door lock.
  We stand by our original offer of a discount.
  
  
  
  Consumer Response /* (3000, 7, 2022/11/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept the response from the business. Audi Beverly Hills Service Center should be held FULLY RESPONSIBLE for the damage it caused to my vehicle's front passenger door while it was in its possession. As previously stated, I returned my vehicle to the business ASAP after its 10/27/22 service completion pick-up date (November 1, 2022) to report the damage that was caused to my vehicle's front passenger door. The damage was then verified by the business itself, and should have been repaired at that time at no additional fee to me. Instead, Audi Beverly Hills Service Center retook possession of my vehicle for an additional 6+ days, and then unfairly and unethically refused to fully repair the damage at no additional fee to me. A "customer good will accommodation" is not appropriate, acceptable, or fair and Audi Beverly Hills Service Center should be held FULLY RESPONSIBLE for the damage it caused to my vehicle. I released my vehicle into the care of Audi Beverly Hills Service Center at the start of the 10/27/22 service visit with a fully operational front passenger door, and my vehicle should have been returned to me in the same condition. However, it was not. The damage caused to my vehicle was blatantly obvious by the fact of Audi Beverly Hills Service Center diagnosing the damage itself upon my vehicle's return on November 2, 2022, and the door physically not operating properly. The business' response of not finding a fault code or problem with the front passenger door is fictitious and very deceptive because the damage the service center caused was PHYSICALLY PRESENT AND WAS EVEN DIAGNOSED/VERIFIED BY AUDI BEVERLY HILLS SERVICE CENTER ITSELF after the 10/27/22 service visit. Also, for Audi Beverly Hills Service Center to indirectly/passive aggressively try to imply that the damage to my vehicle's front passenger door occurred within the few non-business overnight hours between my vehicle's pick-up time and return time to the service center is unethical and untrue. It is not a coincidence that my vehicle's front passenger door becomes damaged soon after being in Audi Beverly Hills Service Center's possession, and other adjacent door related repairs being completed. Audi Beverly Hills Service Center should be held FULLY RESPONSIBLE for the damage it caused to my vehicle's front passenger door while it was in its possession.
  
  I am continuing to request to be reimbursed for the repair cost ($693.88) of the damage to my vehicle's front passenger door that was caused by Audi Beverly Hills Service Center.
  
  
  Business Response /* (4000, 9, 2022/12/09) */
  please refer to our previous explanation and response. We stand by that previous reply and our offer as explained in that reply.
  
  
  Consumer Response /* (4200, 11, 2022/12/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept the response from the business. Audi Beverly Hills Service Center should be held FULLY RESPONSIBLE for the damage it caused to my vehicle's front passenger **** while it was in its possession. Please refer to my previous response. I am continuing to request to be reimbursed for the repair cost ********* of the damage to my vehicle's front passenger **** that was caused by Audi Beverly Hills Service Center.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this*** along with the 5-year service package, from the Beverly Hills Audi. So I would only go to this dealer for maintenance and service. That turned out to be a huge mistake. The initial visit for repairs took place at the end of June, 2022, due to the coolant leakage. The Service Advisor at that time told me the problem was already addressed by the manufacturer, and the repairs were going to be under the re-call program (free of charge). However, the tech report also stated there was an excessive vibration due to collapsed motor mounts. The proposed charge to fix it was about $2,500. The issue with the motor mounts was shocking as the car had less than 20K miles on it, and was being driven in the city exclusively. We decided not to replace the mounts at that time, but instead to address this issue to Audi USA. So the car was left at the shop to fix the coolant leak only. Some two weeks later I got my car back. Then we contacted the Audi USA in regards to the motor mounts, and were pleased with the outcome. As the loyal customers (this is our second Audi), and after some uneasy prolonged negotiations, the collapsed mounts were replaced under the, so called, good will program.
  By that time, the coolant needed to be topped many times already. I was told it's because of the heavy usage of the A/C. Over the following 2 months, the coolant had to be topped more and more frequently. I was driving back and forth to the shop a couple of times a week... until one day, on my way there, the smog started coming from under the hood(!!!). I barely made it there. There was almost NO coolant left. I was told that even though the issue 'looked the same as the first time' - it was not the same, and thus I would have to pay for the repairs. BUT WHY?! Doesn't it mean that either the initial repairs were performed very poorly, or the first diagnostic was incorrect? I did pay, but feel cheated. This is NOT the service anyone would have expected from Audi Beverly Hills.
  

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/10/17) */
  Thank you for the opportunity to review and reply to the**** complaint of our customer. Respectfully the customer has misstated the events. The last coolant repair event he described in his**** complaint was repaired without any out-of-pocket cost to the customer. Contrary to his statement that: "...I paid for the repair..." The repair was provided to the customer entirely as a goodwill repair by our dealership and it was also listed as such on his repair order. Additionally, the customer was informed and the repair order includes this information as well, that the recent coolant issue was not related to the initial manufacturer coolant related recall repair he referred to in his**** complaint.
  
  
  Consumer Response /* (3000, 7, 2022/10/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I NEVER stated I was charged twice. I was charged for the second repairs of the very SAME problem.
  1. Goodwill DOES NOT mean bad service!!!
  2. The shop is conveniently IGNORING THE FACT THAT AFTER THE FIRST, SO CALLED, REPAIRS I HAD TO TOP THE COOLANT MANY TIMES DURING THE LESS THAN 2 MONTHS PERIOD!
  3. Perhaps the judge will pay more attention to these details.
  
  
  Business Response /* (4000, 9, 2022/10/28) */
  Respectfully, the latest response from the customer ignores the previous reply we provided as well as the essential fact that was explained to the customer namely: that the recent coolant issue was not related to the initial manufacturer coolant related recall repair he referred to in his**** complaint. The customer has ignored the fact that he was told the most recent repair he is referring to was the result of a mechanical component that failed. That failure had nothing whatsoever to do with the previous coolant recall repair. The customer is certainly entitled to refuse to accept that reality however we have the documentation to establish that fact and as such do not believe that any further goodwill accommodation or additional free work is required at this time.
  
  
  Consumer Response /* (4200, 11, 2022/10/31) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  "...it was the result of a mechanical component that failed..."?! REALLY? In my opinion, it was a result of the wrong initial diagnostics. The coolant needed to be added many times right from the get go after the first repairs. WHY?
  Nevertheless, if the professionals at the Beverly Hills shop keep insisting that the problem lays in an extremely poor quality of the brand (this is my ********* with only 20,000 miles on it; the first one was having lots of issues as well; both times I was the original owner) - I should NOT argue that, but instead address the issue to the MANUFACTURER *********** Perhaps, this is the time for some amicable chat between these two- the **** Audi and the manufacturer.
  P.S. To whoever reads this: make a note of the above!