ComplaintsforGundry MD

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Initial Complaint
08/28/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered 3 Bottles of BioComplete and the order stated that there was a 90 day no hassle money back return. I sent the bottles back since I did not see any personal results and even gained weight instead of losing it. I paid $16 to ship the BioComplete back to the address that was given by GundryMD for returns. I received a refund of $98.66 but I should have received the full refund of $147.98. This product did not work and I feel that there was false advertising involved based on what results were expected and what was received. I would like to get the additional $49.32. I would have not paid shipping to return something knowing that I would not get a full refund back. . Thank you.
Business response
08/28/2024
I am so sorry to hear that you have not received your full refund. After reviewing your account, I can confirm that only part of your order was returned, which would explain why you received a partial refund. Nonetheless, I have issued a refund for the remainder of your order. Please allow 3-5 business days for this to reflect back to your account. Have a wonderful day!
Customer response
08/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
08/19/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On August 10 I received notification that my order is being shipped. I hadnt ordered anything. I called Gundrymd and explained the situation. The **************** *** told me to try to catch the delivery person and to not accept the delivery, it would be returned to the company and I would be refunded the $119.85. At that time she cancelled the monthly subscription. On August 12, the delivery was left at my back steps. I called the company and they told me that I had ordered this online on 7/27/24 and that they can offer me a 30% discount and I can keep the product. They insisted that is the only way the order would get into the system. (Back in 2022, I had ordered a different product from this company for $119.85 so was in their system). I replied that I dont want this product, and I never ordered it. I asked to speak to a Supervisor. The Chat guy insisted he was the supervisor, and nothing would change, that is their policy. The **************** *** on the phone told me the Supervisor was at lunch. THIS IS A SCAM! My options were to keep the product and try it and receive a 30% discount, or to go to the post office and pay for return, which cost me $15.70, because Gundry would not provide a return label. I am waiting for the refund and would also like the $15.70 postage refunded.
Business response
08/20/2024
I sincerely apologize for any frustration when working with our customer service teams. I have checked your account and do see that the order was originally placed on 7/27/2024 . You have been successfully refunded for your order. You will see the refund back in your account in 3-5 business days. I do also show that the membership itself has been canceled. Thank you for reaching out, have a great rest of your day
Customer response
08/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not what I wanted, but will be satisfactory to me. It's not worth the time to pursue this for the return postage. But I will not do business with this company again in the future.

Sincerely,

*************************
Initial Complaint
08/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dr ************************ BioSync product and Omnislim products have no efficacy, no positive results. They refused to refund after 90 days. Regardless. their products simply did not work for me after a full month of use as directed. Just very disappointing. Zero improvements in my health and energy, zero improvements in sleep, which they refer to as our circadian rhythm, a complete waste of my money and goodness knows what it actually did to my body, For any potential consumers, I am fair, this did not work, and the price ain't cheap.The polyphenol dark spot corrector is useless, but I did not request a refund, I ate the cost but really should have returned it. It was useless. No effect after use as directed.
Business response
08/14/2024
I am so sorry to hear you did not see the results you had hoped for. Results do vary from person to person. Keep in mind that you are covered under the 90-day money back guarantee. I have checked your account and do see that you have been issued a return authorization so that you are able to return the product for a full refund. You can reach our customer service team at ************** and a representative would be happy to further assist you with your order. Thank you for reaching out.
Initial Complaint
08/09/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I filed the original claim on 6/24/24. I ordered 3 bottles of olive oil. One was cracked upon receipt of the order. Ive been contacted by 4 different Gundry representatives. They have not been able to find my address twice. I provided them the information. I have not heard anything back from Gundry. If you are thinking about buying olive oil, from Gundry, DONT.
Business response
08/12/2024
I am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund for your order in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out!
Initial Complaint
08/09/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 30, 2024 I visited the site to see if I wanted to purchase the Gundry MD's product. I provided my credit card number to make an initial purchase. When I went to check out, I got screens asking if I wanted to take advantage of an additional offer. I tried scrolling down to get to the final invoice screen but I got another pop up offering an even an additional offer. By this time, I was getting suspicious about the upsells and quite frankly exited the site. To my dismay, I saw 3 charges on my credit card and a few days later 9 bottles of the product arrived at my door. I didn't authorize a final charge as I was used to when I have visited other sites and assumed the transaction wouldn't have gone through. I contacted and was told I could keep them and they would offer me a 30% discount. I explained that I didn't even finalize my initial purchase but was told each time I got the pop up screen for an additional deal, that finalized a transaction. I felt their website is very misleading. I did not receive a final screen showing me what my charges would be so I didn't have an opportunity to remove any items from my final order. I am returning all the product and then discovered I will not be reimbursed an international shipping charge (again, no final invoice) so not only am out the international shipping charges but have to pay an additional $36+taxes to return the product. Had I just received my initial purchase, my experience and impression about the company wouldn't have been as bad. I feel their web site is very confusing to on-line purchasers. There should always be a final invoice and final acceptance of a charge listing all of the charges so that the purchaser agrees to this. I wanted to report this vendor as I feel they are very misleading to the public.
Business response
08/12/2024
I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. The discounted offers are meant as an addition to your original purchase. We want to be sure our customer concerns are being heard so we have refunded you for the 2 additional orders in full as of today. Please allow 3-5 Business Days for those to reflect back to your account. Thank you for reaching out, have a wonderful day!
Customer response
08/17/2024

Complaint: 22113643

I am rejecting this response because I have not been refunded yet the initial purchase. I have returned all the bottles and expect a full refund for the initial order. In addition, I want the full refund for order Order # ORD-********* / GM21104168 in the amount of $66.90 CAD as I had exited out of the site yet the 3 orders went through. There should be no order fulfilled unless a consumer accepts a final bill with all charges showing.

Thank you,

*********************
Business response
08/21/2024
I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. The discounted offers are meant as an addition to your original purchase. We want to be sure our customer concerns are being heard so we have refunded you for the original order in full as of today. Please allow 3-5 Business Days for it to reflect back to your account. As of today all orders have been refunded. Refunds are issued in USD . Thank you for reaching out, have a wonderful day!
Initial Complaint
08/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was fraudulently charged $131.46 on 7/11 for an order that I did not place. I had never heard of Gundry before seeing the credit card charge.On the same day, there was another charge from a different scam company called Bravenly Global, so I have to assume these were related.I was forced to cancel and reissue my credit card, which is a very time-consuming and inconvenient process.On 8/6 I actually received these scam products from Gundry at my old address, where I haven't resided in 2 years. So somehow the company took my stolen information and made a purchase and shipment. This tells me that the company itself is the one who processed this fraud, because they would be the only one to benefit from it.
Business response
08/09/2024
I am so sorry for any frustration this may have caused. I have checked your account and do see that the order was placed online and we do not have access to any information unless the customer enters that information through our online system. Nonetheless, I have issued a full refund of your order. You will see the refund back in your account in 3-5 business days. Thank you for reaching out, have a great rest of your day
Customer response
08/16/2024

Complaint: 22104697

I am rejecting this response because:
As of today, no refund has been sent to my account.

Sincerely,

*********************
Business response
08/20/2024
I sincerely apologize for any frustration I have checked your account and do see that you have been successfully refunded for your order. You will see the refund back in your account in 3-5 business days from 08/09/2024. The refund was issued back to the original form of payment. Thank you for reaching out, have a great rest of your day
Customer response
08/21/2024

Complaint: 22104697

I am rejecting this response because:
I spoke with my credit card company and they have still not received a refund from the merchant. The previous response given by the merchant on this complaint was not true.
Sincerely,

*********************
Business response
08/28/2024
We understand you are not satisfied with the responses we have previously provided or the refund we have issued on 8/9/24. Please allow 3-5 Business Days for
those to reflect back to your account. This is, however, the remedy we can provide for your complaint. Thank you
Customer response
09/03/2024

Complaint: 22104697

I am rejecting this response because:
It's been a month. If you actually processed a refund, it would have shown up a long time ago. Therefore I can only assume that you are lying about the refund and are just hoping this complaint goes away.

Sincerely,

*********************
Business response
09/04/2024
I sincerely apologize for any frustration. I can confirm that the refund was issued on 08/09/2024 back to the original form of payment. If you are not seeing these funds , we do recommend reaching out to your financial institution for more information. Thank you for reaching out, have a great rest of your day
Initial Complaint
08/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
By engaging with the company that I purchased from -Dr ********************** supplements-my email was distributed to numerous third parties and I have been flooded with constant spam advertising emails and I have spent hours trying to unsubscribe but they do not stop Theses started after my online purchase and are for US businesses that I would otherwise never encounter
Business response
08/05/2024
I sincerely apologize for any frustration. Please feel free to view our privacy policy at gundrymd.com/privacy. I've gone ahead and removed you from our mailing list. It may take up to 7 business days for the change to take effect. Please accept our apologies if you receive any more emails during this time period. Thank you for reaching out, have a wonderful day!
Customer response
08/09/2024

Complaint: 22081463

I am rejecting this response because:
It is not clear to me that they will actively prevent third party businesses from continuing to send me unsolicited emails.
Sincerely,

Arrow ***********************
Business response
08/12/2024
We understand you are not satisfied with the responses we have previously provided This is, however, the remedy we can provide for your complaint. *** email has been removed and you no longer will receive our newsletter. Please refer to our websites terms and conditions section for more information. Thank you.
Initial Complaint
08/01/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 10/29/23, I ordered 3 Bottles of BioComplete with order # GM18818326 after watching Dr. Gundry's video in which it states several times about the 90 day no hassle money back returns. On 1/22/24, I initiated the online return process telling them that I tried to product and did not see any positive effects and actually experienced some not pleasant ones. During the online return process it was the first time I saw mentioned that you have to return all the bottles, even empty ones, which I thought was weird but I had put the empty bottles in a recycle box in our home so I went to get them. Unfortunately the recycle box had been picked up by my kids and thrown in the main recycle bin for pick up that week, and I put that in the online return info. I received an email from customer care on 2/24/24 stating I needed to return the bottles for a full refund and "because my satisfaction is our main concern" was offered a 30% refund. This was not acceptable to me and replied to them as such and how disappointed I was that they would not honor the 100% refund after I explained why the bottles couldn't be returned. What a horrible way to treat a customer who in good faith tried your product and honestly explained the situation, and to top it off with "my (the customer) satisfaction is our ********************** main concern". Shame on them. I want a 100% refund.
Business response
08/02/2024
I sincerely apologize for any frustration when working with our customer service teams. Our Return Policy within the Terms and Conditions listed on our website at gundrymd.com does state the bottles/jars must be returned to receive a complete refund. However, I have issued a refund for your order in full which should reflect back to your account in 3-5 business days. Thank you for reaching out!
Customer response
08/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
06/20/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dr. ****** Gundry is failing to resume to my request for a refund. The product was not effective as described.
Business response
06/20/2024
We apologize for any confusion regarding our Money Back Guarantee policy. Customers are required to return both the empty containers and any unused formula to receive a refund. However, we understand your situation and have processed a full refund in order to resolve your complaint. We apologize for any inconvenience this may have caused and thank you for your understanding. If you have any further questions or concerns, please don't hesitate to contact us. Thank you and have a great day!
Initial Complaint
06/18/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered this product on May 5th, returned and was never given a refund despite it making me very ill. ORD-********* / GM20436191 with Gundry MD on 05/05/2024.ORD-095293247 / GM20436207 ORD-********* / GM20436212
Business response
06/19/2024
We are sorry to hear that the product did not meet your expectations and for any frustration this may have caused. After reviewing your orders, we do not have a record of a return for the order in May 5th. However, to resolve your complaint, we have processed a refund for it today. Additionally, we have refunded the remainder of your orders today as well, with no return needed. Thank you for reaching out.

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