Complaints
Customer Complaints Summary
- 118 total complaints in the last 3 years.
- 89 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/22/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered Dark Spot Reducer, used it once, and it turned both of my arms dark purple, and they became swollen also. They did not return to normal for weeks. They only refunded me half of what I spent. I wanted a full refund.Business Response
Date: 07/24/2025
I have reviewed your account and noted that you previously decided not return the product and accepted a 30% refund which was issued on July 22, 2025. Nonetheless, we sincerely apologize for your experience and want to ensure that we resolve this for you today. Therefore, we have processed a refund for your order, which should appear in your account within 3 to 5 business days. Thank you for contacting us!Customer Answer
Date: 07/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:07/21/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I initially came on here to file a complaint about how they refuse to cancel my subscription. I hadn't noticed any health benefits or weight loss on the products despite their claims, so I spoke to somebody about canceling, and they hung up on me. It seems like my phone number has been flagged now, because each time I call back and try to get the cancellation department, they hang up on me again. I figure the only way to get it canceled is to complain on here. However, I've been reading through the complaints, and I see where somebody said they sent the product to a lab and it's just sugars and fillers. Quote: GUNDRY is selling snake oil and fake supplements. I've had the products tested by a lab who said it contain nothing more than sugar and fillers. Zero active ingredients! Fake pills. I don't want to put that in my body if that's true, so now I feel I should get a full refund for all of my orders.Business Response
Date: 07/22/2025
I am sorry for any frustration while using the product, results do vary from person to person. For best results we do recommend using this for at least a full 90 days. Keep in mind that you are covered under the 90-day money back guarantee, if you feel the product is not benefiting the way you had hoped, you can reach our customer service team at ************** and a representative would be happy to further assist you with your order. Thank you for reaching out.Customer Answer
Date: 07/26/2025
Complaint: 23619745
I am rejecting this response because:Even if they refuse to refund me, I want this order cancelled. They make sure that it's next to impossible to cancel. When I call and try to do it, they just hang up and keep charging you. I want this account closed immediately, and I don't want my card charged any further.
Sincerely,
********* ******Business Response
Date: 07/28/2025
I am sorry for any frustration while using the product. At this time I do show that the membership itself has been canceled. You can reach our customer service team at ************** and a representative would be happy to further assist you with your order. Thank you for reaching out.Initial Complaint
Date:07/17/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The product is called Phyto COLLAGEN ********** contains no collegen. It is high doses Vit C which caused me (and many people) stomach cramping. They advertise this as a premium "Collagen" supplement, to help support your body's collagen. I have a spinal injury and was taking Collagen to help heal it. I switched to Dr. ************************ "collagen' because I was tricked by his false advertising. I got this product with NO COLLAGEN in it.Business Response
Date: 07/17/2025
I sincerely apologize for any frustration.. I have checked your account and do see that you have been successfully refunded for your orders. You will see the refunds back in your account in 3-5 business days. I do also show that the membership itself has been canceled. Thank you for reaching out, have a great rest of your dayInitial Complaint
Date:07/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered the 6 bottles bio probiotic with 90 day guarantee. I have used the product as required but have had no changes and it upsets my stomach. I called today to return the product. I was given n an authorization number RA3805513 and was told to return all 6 bottles empty or full to charsworth ca address. I explained I didnt have the empty bottles . I purchased this with the true intent of using all the product so why would I keep empty bottles. Nothing in the return policy says this that I have seen , customer service *** said I would only be refunded for the bottles I return. I have to prove to them that they sent the bottles. Their records show that I did. This is outrageous and does not reflect well on the gundty organizationBusiness Response
Date: 07/07/2025
I sincerely apologize for any frustration. Our Return Policy within the Terms and Conditions listed on our website do state the consumer's responsibility in return shipping and returning the bottles. You can view this at ***************************************. We want to be sure our customer concerns are being heard so we have refunded you for your order in full as of today. Please allow 3-5 business days for those to reflect back to your account. Thank you for reaching out, have a wonderful day!Initial Complaint
Date:07/02/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Spoke to customer service and cancelled my subscription (May or June I think). Website didn't allow me to cancel online. Website also would not allow me to remove my credit card until cancelled. I forgot to go back and check that it was cancelled and remove my credit card.1 Watermelon Lemonade.Business Response
Date: 07/02/2025
I sincerely apologize for any frustration. I have checked your account and do see that you have been successfully refunded for your order. You will see the refund back in your account in 3-5 business days. I do also show that the membership itself has been canceled. Thank you for reaching out, have a great rest of your dayCustomer Answer
Date: 07/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******-****Initial Complaint
Date:06/25/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As i was processing my order, a screen popped up to purchase additional items. I clicked no, then another screen popped up, again I clicked no. On the the third one, I accidentally clicked yes. Before I knew if an additional 2 items were charged to my credit card. I immediately reached out to them to cancel that order. Several hours later, they emailed me to tell me that the item had already shipped and that I would need to wait until til the item arrived and then print out a shipping label.and send it back before getting reimbursed. They baited the clicks and then keep my money for weeks while they process a return which I am responsible for now doing. They refuse to give me back my money despite the fact that I emailed them within minutes of the mistaken order.This is a baiting technique that needs to be stopped.Business Response
Date: 06/25/2025
I sincerely apologize for any frustration with the ordering process. I have checked your account and do see that you have been successfully refunded for your orders. You will see the refunds back in your account in 3-5 business days. Thank you for reaching out, have a great rest of your dayInitial Complaint
Date:06/23/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have over $1,000 dollars in orders and they refuse to issue a refund. GUNDRY is selling snake oil and fake supplements. I've had the products tested by a lab who said it contain nothing more than sugar and fillers. Zero active ingredients! Fake pills. I've called in to request it several times and they hang up the phone. I followed all of their so called return policy rules and they still refuse to issue a refund. I've contacted an attorney who will file a class action $250 million dollar lawsuit if they fail to refund ALL of my orders! Pay now or pay **** more later on. Plus we'll be in contact with the *** and *** who will shut down your business. And, we'll contact the ************* to file a formal complaint to suspend your medical license. FRAUD!Business Response
Date: 07/01/2025
We sincerely apologize for your experience and want to ensure we resolve this issue for you. We are currently investigating the matter and will get back to you as soon as possible. Thank you for bringing this to our attention!Customer Answer
Date: 07/01/2025
Complaint: 23496856
I am rejecting this response because:they never resolved the issue. Fake business
Sincerely,
***** ****Business Response
Date: 07/07/2025
Im sorry to hear that you didnt receive the results you were hoping for. I checked your account and found that the order in question was placed on December 11, 2024, which is beyond the 90-day money-back guarantee period. Thank you for reaching out.Customer Answer
Date: 07/08/2025
Complaint: 23496856
I am rejecting this response because: I've filed a $50 million dollar class action lawsuit and have an arrest warrant on file for Dr ******** I have also contacted the medical board and they will suspend his medical license very soon. This is not how you treat customers.
Sincerely,
***** ****Initial Complaint
Date:05/23/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a bottle of Gundry MD olive oil to try it out on Thursday the 22nd in the morning. ORD-********* $43.15. I came home from work and checked my emails and saw where the company placed 2 more orders without my consent. It was after hours so I could not call at that time. These orders Total $203.80. I called Gundry MD on Friday the 23rd at 8am PST to say that I did not order these items. They said that the items already shipped and they can only offer me a refund if I pay for shipping and handling. I told them that this was not acceptable and they said that this was policy.Business Response
Date: 05/23/2025
I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. The discounted offers are meant as an addition to your original purchase. We want to be sure our customer concerns are being heard. We have refunded you for the additional orders accepted at checkout as of today. Please allow 3-5 Business Days for those to reflect back to your account. Thank you for reaching out, have a wonderful day!Initial Complaint
Date:05/12/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased Gundry MD Phyto Collagen Complex in 10/2023 (3) jars. Used jar 1 was having acid, stopped using for few months. Started jar 2 was using every few days because of acid again. Used powder in tart cherry juice. On 5/12/25 noticed many Grey small ***** in powder. Did not continue to take. Opened 3rd jar to see if it had grey ***** also and yes, had fewer and smaller, but had. NO expiration date on jar or paperwork. Called customer support ********************. Spoke to ************************ couldn't do anything about it eventhough product has a shelf life of 2 yrs and no other complaint received on this issue.Business Response
Date: 05/12/2025
I sincerely apologize for any frustration. I have checked your account and do see that the order in question is from 10/25/2023 and is past the 90 day money back guarantee Thank you for reaching out, have a great rest of your dayInitial Complaint
Date:04/23/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The two jars of product I received are expired. I have requested a refund but no response. The product powder is clumped together and flavorless. I feel like this product is a total scam.Business Response
Date: 04/24/2025
I sincerely apologize for any frustration. Please keep in mind that the date found on your packaging is the product's Manufacturing Date (MFG), which shows when that particular product was made and not when it expires. The Potency Validation Date or "Best by Date" is 2 years from the date on the product. This Potency Validation Date is the amount of time you have to use the product while it is at its peak potency. I have checked your account and do see that you have been issued Return Authorizations. Please check your junk/spam folder incase the emails are not located in your inbox. Thank you for reaching out, have a great rest of your day
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