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Business Profile

Financial Services

Reliance Financial Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying on this account for 2 years I Do Not get a receipt with a balance when I go in and pay monthly I got behind a few months last year due to illness I have a chronic illness (kidney dialysis) 3x week and the office is telling me my paperwork is with a ************** which I've been paying over the monthly amount the payment is 74$ I've been paying 100$ a month then went to 120$ a month and I still don't know my balance this company has been rude and tells me to take it up with the lawyer I dont want anything else to do with this company I will never get another loan from Reliance Finance *******, ** please Do Not send another check to my mailbox ************ Is Not Treating Me Fairly and I'm going to tell anyone that asks me about Reliance Finance Don't Do It!!!

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was around July, August and September of 2020. This company took $3,576.84 for a loan restructure and I never received the services. ***************************** indicated I was late in paying my mortgage since Reliance Financial Group is located at *************************************************************************** ***** never contacted SPS ***************************** to do the loan restructure and lower my interest rate as promised in their correspondence. After waiting and calling this woman whose number is listed below, I was unable to get my money returned and there was no reduction in the mortgage as they had agreed. The phone numbers listed were disconnected. Therefore, they are fraudulent and I request my money be refunded. One person who I spoke to still has the same phone number and she needs to be held responsible for taking the money. There was a toll free # ************. It doesn't work. However, the woman still has her own phone number which is ************. This person should be contacted immediately before she gets rid of her phone number. I believe she is the culprit who instigated this against me and she was the one who initiated this and I lost this money and had to pay the mortgage company or default on my mortgage. Don't do business with these people. They have several locations also in ***********, **. *****. Don't allow these people to rip people off who were undergoing financial hardship as a result of Covid-19. I had to pay the original mortgage amount for 3 months plus a late fee. This $3,576.84 was never recovered nor was it processed with the mortgage company to reduce the interest rate. The mortgage company notified me that they did not receive anything from Refinance Financial Group.

  • Initial Complaint

    Date:04/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the onset if the Pandemic, in May of 2020 Reliance financial group contacted regarding lowering my interest rate. I was instructed to not contact my original mortgage lender after accepting and initiating the process. This went on for a year until I received a letter and loan modification agreement from my original lender where the interest rate was higher than what I had agreed on. The day the notary showed up to my home to sign we realized that this was not a real company. For 12 months my payments were going to Reliance Financial Group which was fake. I called them many times and they didnt answer and didnt receive any call backs. I want my money back.

  • Initial Complaint

    Date:11/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 years ago Reliance contacted me stating that they can get me a lower interest rate and mortgage payment, we agreed to join their program based on what the told us. The started by telling us to do not send anymore payments to our current mortgage provider (Loancare) we did what we were told (Please be advised we have never been late with one single mortgage payment ever) we were just trying to get a lower rate and payment, 2 years go by and every month they told us the same ting that they are about to finish or restructure and covid has delayed things thats why its taking so long. We then got a letter stating that our new loan provider is gregory funding and where to send payments, I contacted ****** **** at Reliance she advse we are about done and keep sending her the mortgage payments. Then we got a letter from ******* a notice to foreclose. I contacted ****** again at Reliance and she stated that this is normal procedure because its a new account with them and they dont know we are enrolled in the new restructure program yet and to not pay any attention to the letters from them. I then attempted to payoff the entire mortgage and ****** refused to give me the payoff and said not to pay it off as we would lose money let her finish, we were very confused and attempted to contact ******* who stated that they cannot talk to us unless we sign a cease and desist letter for Reliance. We did as they asked then they told us our mortgage was in default and now going to the modification dept to try and aviod foreclosure. Again we have never been late with one single payment. We were forced to accept the modification they sent us which was taking our interest rate from 4.25% to 7.50% and our payment from $1500 a month to $1975 a month and that our original mortgage balance before we joined Reliance was about $178,000 and no they said our current balance is $199,000. Reliance conned us into going into default by keeping 2 years worth of payments. They will not return my calls

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This all began on 5/5/2020 when I signed a 12 month contract sent by ********** to have the interest rate modified on my mortgage account***********. The file was then given to ************* who then delegated it to ***********. She was to negotiate with Carrington Mortgage who holds my mortgage to get the interest rate lower than the 4% percent they claim to have already gotten the rate down to. During this time I had been making the mortgage payments to Reliance Financial Group sometimes electronically through a woman named ****** done through text message. These payments were $754.38 in which I made 13 totaling $9,806.94. My loan amount when this began was $63,024.75. This whole process took nearly 2 years, the contract expiring after 12 months. When I got the offer from my mortgage company in February 2022 it was nothing like Reliance Financial claimed it would be. It was for a new 30 year mortgage with thousands of dollars in charges being added to my principal raising the loan amount to over $77,000! According to Reliance Financial from the beginning, there was to be no cost to myself, the length of loan was not to change and the payment was to go down. They claimed to be affiliated with Carrington Mortgage, which I later discovered was not true. I've been sending emails to *********** with no response. I've texted ******** who stated he was in the legal department of Reliance with no response. They are still holding my payments and I would like a full refund. They are a predatory company who took advantage of my need to lower my mortgage payment. I'm a low income disabled former government employee and I'm disgusted with this company and their fraudulent practices.

Reliance Financial Group is NOT a BBB Accredited Business.

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