Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ticketmaster Corp

  9348 Civic Center Dr Beverly Hills, CA 90210-3624

• 

  Ticketmaster

  201 W Baltimore St Baltimore, MD 21201-2501

• 

  Ticketmaster Corp

  100 College Pkwy Ste. 250 Williamsville, NY 14221

• 

  Ticketmaster Corp

  101-3515 Thatcher Ave. Saskatoon, SK S7R 1C4

• 

  Ticket Master, LLC

  4602 N Park Ave Chevy Chase, MD 20815-4501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday June 1st 2025 I went with my family to a concert at ************************ to see ******. I purchased the tickets through Ticket Master and paid $145. The show was supposed to start at 8. We arrived at 7:30. we waited for the show to start at 8 but nothing happened, no one came out, no announcements on what was happening. We went to the service desk and no one had any answers for us. At 10pm we left because we didn't know what was happening. I later found out that the 2 opening acts didn't show up but again, no one came out to say anything. I still don't even know if the show went on. I should not have to pay for a concert that was not responsible enough to tell the audience what is happening. Thank you

  Business Response

  Date: 07/28/2025

  Hi Nikol,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

  I apologize for the frustrations you encountered at the ****** show. 

  I have provided a courtesy refund for your experience. You should see the refund of $146.00 within 5-7 business days to the method of payment you used when purchasing.

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,
  ******* K
  Consumer Support Team
  
  

   

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Concert ticket for "Crankdat" were purchased on 07/24/2025. Upon purchasing, I realized that the incorrect ones were purchased. I proceeded to call Ticket Master support, and they told me that they would be able to exchange the ticket for the correct one when presale ended (the following day). To make this fact known, the tickets were the same price. The following day, I reached out to support again to have the ticket switched, and they told me that I could exchange it for double the price. They were looking at a ticket that included extra stuff than what I was intending to purchase. They then gave us the option of getting a refund and then hung up. When I realized they were looking at the wrong ticket and that I could get the correct ticket for the same price I called back and they then proceeded to tell me they could not exchange it anymore, not even for the $10 exchange fee. They told me I could sell it and when I purchased a new correct ticket and tried to sell my old ticket, the website says they don't allow this for the event.

  Business Response

  Date: 07/26/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the H33373536353**5313639H. Thank you for bringing your concerns to our attention.
  

  Apologies for the inconvenience you may have experienced. We have issued a full refund on order #**-34704/ATL. Please allow 5-7 business days for the funds to reflect your original method of payment used. 

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 07/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will watch out for the refund and let you know what happens. Thank you!
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased resale tickets for the pantera concert on Saturday August 2 in ********* ma. They were not advertised as a limited view ticket. After purchase, the ticket in my apple wallet updated to show it is a limited view. The location on the seating chart updated to the opposite side of the section. I feel that I was given misinformation and the company would not do anything to make it right. In fact, they appear to support their sellers and do nothing to prohibit the misinformation given to buyers. They stated I was given the seat numbers yes but nowhere on a seating chart does it show seat locations. We have to rely on a giant dot on a seating chart and guess. Additionally, when purchasing seats on other sites it is very apparent when a seat has an obstructed view. It is unethical to update this information after the purchase is made and not do anything to amend it.

  Business Response

  Date: 07/27/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  Our records indicate that the tickets on order 3000-0662-3455-6776-7 were listed as limited view of the stage. 

  The tickets purchased are Fan-To-Fan Resale tickets, meaning they were posted by another fan. The tickets have also been transferred to other people, so they no longer belong to you. We are unable to offer a refund for resale orders. 

  Sincerely,

  ******** *. 

  Consumer Support 

   

  Customer Answer

  Date: 07/27/2025

   
  Complaint: 23655713
  
  I am rejecting this response because: I lost over one hundred dollars on the resale of these tickets but my bigger concern is the lack of transparency in ticket listings, the lack of empathy on Ticketmasters behalf, and the lack of accountability for improving this in the future for buyers. 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I tried exchanging my ticket for a show and it took me over 2 hours to do so. I talked to 6 different people. The line disconnected when I finally got the ticket and called in to make the payment for the adjustment. The price was 255 and it went down to ******. I would like a refund for the price adjustment for having to jump through so many hoops just to exchange my ticket. My friend who is going to the show & bought her separately, exchanged hers in under 5 minutes. I have reached out to the lady who contacted me after all these unfortunate events for me , but received no response. she even accidentally charged me an additional $10 when trying to refund me for the $10 exchange fee. I am now requesting the adjustment of $88 to reflect the price of the ticket right after purchasing as this was a terrible experience all around. She said shed also listen to the calls and I apologized for getting very upset if she hears that. The first ****** in a chat said they reserved the tickets for me. I told her I had a Dr **** and it was taking over 20 min for her to get the problem solved for payment since I used ***** pay. I even asked if I could just call in! She told me to wait. I called in after my ****, the first ****** said he could not exchange it. He couldnt answer why my friend got too but I couldnt. The second ****** on the phone said I could exchange but the ticket was sold! I then just asked for a refund and was denied that. I got back on chat to see who could see the chat history. He told me the ticket was in fact available! He reserved the ticket for ****** called in for payment. The guy on the phone had no clue why I was calling and then disconnected the call and called back 30 minutes later. This was terrible. I truly believe the first ****** to exchange my ticket shouldve seen the ticket was reserved for me. I have attached a picture of a seat in the same section as me as proof of the lower pricing

  Business Response

  Date: 07/25/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Unfortunately, we are unable to offer courtesy refunds. The face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy and Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following: We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price.
  

  Please refer to our purchase policy, linked below, for additional information:
  **************************************************************************************
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 07/26/2025

   
  Complaint: 23653662
  
  I am rejecting this response because:
  you have terrible employees working customer service and there is always room over overrides. I will contact my bank. 
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ***** ***** tickets for $258.15 through Ticketmaster on April 1, 2025, for an event that was later canceled and rescheduled to a new date I cannot attend due to work obligations. Ticketmaster sent an email with a link to request a refund, but when I clicked the link, it did not take me to any refund formjust a generic page with no refund information or options.I attempted to contact Ticketmaster several times: By phone on July 21 and July 22, 2025, but the automated system stated they were experiencing high call volumes and disconnected the call, saying a team member would reach out if the event was not within 2448 hours. No one reached out.On July 23, 2025 (late night), I attempted to use their online chat system. It repeatedly gave me error messages. When I finally connected with a representative, I was told it was too late to request a refund and that the deadline was midnight. However, the original email from Ticketmaster only stated the date "July 24, 2025" as the refund deadlineno specific time was mentioned, even though i had been trying for days! I explained that I had been trying to reach Ticketmaster since Monday, and both the phone system and refund link were not working. Their system and communication failures directly prevented me from submitting a refund request in time. I am requesting a full refund for my tickets. The inability to request a refund was due entirely to Ticketmaster's broken systemsboth their email link and customer support failed. I made good-faith efforts to contact them in advance, and it is unfair to deny a refund under these circumstances.

  Business Response

  Date: 07/24/2025

  Hello Shainelle,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 14-27553/WDC. I do apologize your event was rescheduled and you are no longer able to attend the event. Looking over your order I see that the order was just refunded on 7/24/2025. You will see the refund back on the method of payment in about 5-7 business days. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  ****** *.
  Consumer Support Team

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Shainelle *****

• Initial Complaint

  Date:07/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My little 5 year old brother got a hold of my phone and bought tickets to ****** *****. I can not afford tickets. They are expensive I tried to reach out to someone and barely today got through with someone and they said there is nothing they can do but transfer the tickets to the person who bought them... That would be my 5 year old brother who can't even get in. Please I just need my money back. or a portion if possible i cant afford this.

  Business Response

  Date: 07/23/2025

  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I reviewed your account, and after all research was completed, located order 56-50923/DAL. When purchasing tickets on our site, you agreed to our Terms of Use, which states that tickets are non-refundable and non-exchangeable. All ticket sales are final and non-refundable unless the show has been cancelled or postponed. Our records show that in chat contact, you stated, "I got them this morning but I got in an accident and now I can't go" . For future reference, we highly encourage fans to purchase ***************** The ticket insurance covers you if you are no longer able to attend due to an extenuating circumstance. For some events, the tour provides the option to post your tickets for sale or transfer them to someone you know through your Ticketmaster account.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely,
  ****** *.
  Consumer Support Team

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold tickets on Ticketmaster over 3 weeks ago and have not received my payment. The site requires me to submit a 1099-K form, but it will not accept my address. Ive tried multiple valid formats including the *****standard version but the form continues to reject my ******** address is:********* ******************************* I contacted Ticketmaster via phone and email several times and was told it was being looked into, but Ive received no resolution or escalation. I am now unable to collect my funds and cannot complete my tax reporting obligations due to their system failure.This is unacceptable for a company handling financial transactions, and Im requesting immediate resolution and disbursement of funds.

  Business Response

  Date: 07/27/2025

  Hello,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I reviewed your account and, after completing all research, located listing P4D22-EBF. The issue was resolved once you added the address on the 1099k as *************** on address one. On the optional, you added ********* ************** are uncertain why the *** has your address as so, but you should receive your funds within 5-7 days as the process of deposit has already started. 
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely,
  ****** *.
  Consumer Support Team

  Customer Answer

  Date: 07/27/2025

   
  Complaint: 23640289
  
  I am rejecting this response because: someone there should have taken me seriously when I made the complaint on June 28th. This is unacceptable that I was told it would be researched and someone would get back to me in 3-5 business days and that never happened. So it wasnt just address issue that wasnt resolved, everyone passed the **** and no one helped me until I went to the BBB. One representative even said that I get an email and I should check my spam. There was no email. 
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets for several family members and need to transfer them. This requires account verification by phone. I do not have the same phone that i did when i set up my account. Changing phone numbers requires phone verification. I do not have that phone. There is no other option besides phone verification. I was told i would have to call ticketmaster to fix it. I have tried calling several times to be put on hold for over an hour each time only to be cut off. I just want to change my phone number on file so i can transfer these tickets. Why doez this have to be difficult?

  Business Response

  Date: 07/24/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  We have attempted to contact you directly to resolve this matter. If you would like to continue updating your mobile number in your account, you will need to contact our **************** Support at 800+********. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23637928
  
  I am rejecting this response because:

  After 17 calls where i was put on hold, then hung up on, and the 1 attempt that ticket master made to contact me while i was in a meeting, I was finally able to get through to someone and get my phone changed.  Now I cant transfer my transferable tickets and ticketmaster app is no longer sending verification codes to my phone so im not even able to attempt to transfer them anymore.

  PS: i was told my phone number had tobe changed by phone because email verification isnt an option.  The person on the other line sent me an email verification.  That is dishonest.

  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 07/25/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  After further review, we have confirmed 3 out of your 4 orders are pending ticket transfer. If the recipients have not received an email notification of the transfer, please cancel your ticket transfer and retry once more. Furthermore, you should be able to transfer your remaining tickets from your account. If you are unable to do so via mobile, please attempt via desktop. This should resolve any issues. 

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  
  

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased tickets for an event in ******, ** on 7/8/24. The event was scheduled to begin at 7pm CT. Friends from out of town specifically traveled to the area for the concert and scheduled to depart the next morning. The concert was postponed until the next day at 10pm CT due to severe weather in the *** area.The concert was subsequently delayed again on 7/9/24 due to weather and did not begin until approximately around 10pm CT. By that time, it was too late for me to attend due to work the next morning. I attempted to sell the tickets earlier in the day and the ticketmaster site mentioned that the tickets were not eligible for resale. I contacted ticketmaster over the next several days to request a refund due to the circumstances and they have been unhelpful. I feel that a fair resolution is a refund as I attempted to attend the concert twice and was unable to resell the tickets.

  Business Response

  Date: 07/22/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Since we confirmed these tickets weren't scanned, as a courtesy, we have refunded this order in full and you should see the credit for $473.49 back on your card used for purchase within 5-7 business days.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely,
  

  Consumer Support Team

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets through Ticketmaster for a concert that was rained out and rescheduled. *********** communication stated refunds could be requested at the point of purchase Ticketmaster.I attempted multiple times to contact Ticketmaster via online chat and phone but could not reach a live representative. When I finally connected with someone through online chat yesterday, I was told the refund deadline had passed. This deadline was never communicated despite them stating that it was. I even shared a screenshot of the communication I did receive that did not have a deadline on it. Ticketmaster had already refunded one of the two tickets I inquired about but refused to refund the other. I explained my repeated, unsuccessful attempts to reach support, but my concerns were dismissed. They also refused to offer a credit or gift card as an alternative resolution.Adding to the frustration, Ticketmaster is now claiming I did not purchase through them despite providing my Ticketmaster order number multiple times.I am requesting a full refund for the remaining ticket or, at minimum, a credit for the amount paid.

  Business Response

  Date: 07/22/2025

  Hello *******,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

  I apologize for the frustrations you have encountered with obtaining a refund for this postponed show.

  I was able to cancel Seat 8 that was returned to your account. You should see the refund of $74.26 within 5-7 business days to method of payment you used when purchasing.

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,
  ******* K
  Consumer Support Team
  
  

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******