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Business Profile

Electronics Recycling

Magnakom, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics Recycling.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wednesday 10/15/25 I placed an order with Wireless Source (magnakom) for an IPad bundle which was supposed to include the iPad, glass protector, case, cord, charging block and wireless headphones. On Friday 10/17 I received the iPad and cord. If I dont receive the rest of the items by Tuesday 10/21 I will be packing up the iPad and cord and returning it for a full refund.

    Business Response

    Date: 10/23/2025

    We here at Magnakom, LLC take consumer concerns very seriously.  Once we received this complaint, we immediately reached out to this consumer. Consumer was missing some items from a package that she purchased.  We have since sent this consumer her missing items and have provided her tracking.  We apologize for any inconvenience they may have caused.  We believe this issue is now resolved.  

    Customer Answer

    Date: 10/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me additionally it was **** ***** with ******************* that reached out to me for this business and corrected my issue. 

    Sincerely,

    ********* ******

  • Initial Complaint

    Date:09/29/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an unlocked iPhone and it was delivered on August 29, 2025. I requested a return and a refund for the phone and protection plan. I reviewed their return policy, which said I had 30 days to return the phone. I initiated contact on or about September 6, 2025. They requested that I send them the **** number. I did. I sent it 2-3 times. They responded by saying to contact us on Monday. I contacted them again on Monday with the **** number. They responded by saying I sent in duplicate messages. Then I hear nothing from them. I believe they are trying to wait out the 30 days and then deny the request.

    Business Response

    Date: 10/06/2025

    We here at Magnakom, LLC take consumer concerns very seriously.  We apologize for the delay in getting back to you.  We would like to try to resolve this issue with you.  We will reach out to you separately on email to attempt to resolve this issue ASAP. Thanks for your patience and we look forward to speaking to you soon. 

    Customer Answer

    Date: 10/08/2025

     
    Complaint: 23935452

    I am rejecting this response because: they asked for my phone number and said they were going to call me. As of right now, no phone call.

    Sincerely,

    ******* ********

    Business Response

    Date: 10/13/2025

    Hey *******.  We are assuming that you made this response before speaking to our representative last week.  We are waiting on your merchandise to be returned, and your refund will be issued.

     

    Thanks

    Customer Answer

    Date: 10/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:09/24/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a refurbished phone through a business operating via *******'s platform. Upon receiving the phone, I discovered it had multiple defects specifically, a bad battery which could barely last a few hours of the day, and a broken earpiece microphone which made the device essentially unusable.Following the business's return instructions, I returned the phone to *******. I was originally told that I would receive a full refund within approximately three weeks. However, it has now been over a month, and I still have not received the refund.I have contacted the business multiple times via email to inquire about the status of the refund. Each time, Ive received inconsistent responses and vague excuses for the delay. Despite several requests, they have failed to provide any clear timeline for when the refund will be issued. In many instances, they have simply ignored my questions altogether.This situation has caused significant financial stress. Because the defective phone was my only means of communication, I was forced to use the last of my available funds to purchase a new phone after returning the defective one money I had been expecting to get back shortly. All I want is for my money to stop being held and given back to me.

    Business Response

    Date: 10/06/2025

    We here at Magnakom, LLC take consumer concerns very seriously.  We apologize for the delay in getting back to you.  We would like to try to resolve this issue with you.  We will reach out to you separately on email to attempt to resolve this issue ASAP. Thanks for your patience and we look forward to speaking to you soon. 

    Customer Answer

    Date: 10/06/2025

     
    Complaint: 23922370

    I am rejecting this response because:

    I have made it very clear from the outset what was expected, and I believe I have been more than patient throughout this process.
    I was assured the refund would be processed within three weeks, however, it has now been nearly two months with no payment received and no clear communication on the delay. This is a significant amount of money that I need, and the extended delay is not only unacceptable but unprofessional. 
    At this point, I am not seeking further discussion, I am simply asking for the refund to be issued without any additional delays.

    Sincerely,

    ****** *****

    Business Response

    Date: 10/13/2025

    Hey consumer.  Just last week our representative called you and you said you did indeed receive your refund. I am assuming you made this response before you got the refund.  We apologize for any inconvenience this may have caused. 

    Customer Answer

    Date: 10/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:07/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order 2 iPhone 12 mini I was supposed to received on may 9 was getting them for my son birthday it says delivered on ******* website so I went out to the main highway where my mailbox is there was no package from them there I contacted ******* which they told me they will refund me my money it will take 7 to ********************************************************************************************************************* for shipping waiver which they have inform me that they will not give me ******* just kept promising refund with nothing yet so disputes charges with the bank because no one helping me I keep getting the same response 7 to 10 days for refund but on the tenth day I never received it

    Business Response

    Date: 10/06/2025

    We here at Magnakom, LLC take consumer concerns very seriously.  We apologize for the delay in getting back to you.  We would like to try to resolve this issue with you.  We will reach out to you separately on email to attempt to resolve this issue ASAP. Thanks for your patience and we look forward to speaking to you soon. 

    Customer Answer

    Date: 10/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:04/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Placed: April 8, 2025 ********** order number: 114-2377402-4045804 Seller's order number: ******* Order Total: $140.71 Item (Apple Watch) arrived and was defective; I followed the sellers specific instructions and protocol for returns/refunds and was told a refund would be issued 2-5 business days after they received the returned item. It is now beyond the 2-5 business threshold and I have yet to receive my refund. There only response is we will issue your refund as soon as possible. Which is beyond me, considering there is absolutely nothing prohibiting the from doing so considering I have complied with all of their requirements and they have the defect product in their possession. I even sent them proof of receipt and still no refund. I just want my money back!Their business info on ****** is listed as WirelessSource AKA Magnakom LLC Business Address:***************************************** Phone # ************

    Business Response

    Date: 10/06/2025

    We here at Magnakom, LLC take consumer concerns very seriously.  We apologize for the delay in getting back to you.  We would like to try to resolve this issue with you.  We will reach out to you separately on email to attempt to resolve this issue ASAP. Thanks for your patience and we look forward to speaking to you soon. 

  • Initial Complaint

    Date:04/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an iPhone 8 from Magnakom on Jan 27, 2024. I received it February 1, 2024. I was having trouble charging this phone. It seemed to only use one charger, and even then I sometimes would have problems charging it. Then my charger quit working. So since I couldnt get this phone to charge with any of the chargers I had I went and bought another one. I still couldnt get this phone to charge. I bought it to a shop and they told me a pin was missing. So it could have been loose when I received the phone. I have had the same iPhone 6 Plus for years, so Im quite sure I know how to plug in and unplug a charger!! I contacted Magnakom and they emailed me . Then told me my 60 day warranty ran out. This is NOT TRUE I contacted them before the 60 days. Now Im stuck with this phone I just paid $190 for. In the email they used the name wireless source.

    Business Response

    Date: 10/06/2025

    We here at Magnakom, LLC take consumer concerns very seriously.  We apologize for the delay in getting back to you.  We would like to try to resolve this issue with you.  We will reach out to you separately on email to attempt to resolve this issue ASAP. Thanks for your patience and we look forward to speaking to you soon. 

Magnakom, LLC is NOT a BBB Accredited Business.

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