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Business Profile

App Developers

Study Fetch, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in App Developers.

Complaints

This profile includes complaints for Study Fetch, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Study Fetch, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for a premium subscription, never received the upgrade on my account. E-mailed customer service and they never responded. Charged my account for the payment.

      Business Response

      Date: 10/29/2025

      The customer subscribed to ********************** Premium on December 27, 2024. On October 11, 2025 at 9:46 AM PDT, she contacted our support team via in-app chat reporting she couldn't access her premium membership. She provided two email addresses: the one listed in this complaint and an Apple private relay address. 

      Our support team added premium entitlements to both email addresses through ****** and asked her to verify access.

      When we received notice of this BBB complaint on October 16, 2025, we investigated further and discovered a third email address associated with the original subscription. We reached out to the customer through multiple channels using all three email addresses to help connect her with her premium account, but did not receive any replies.

      After being unable to reach the customer, we issued a full refund of the subscription charge and sent a final notification detailing the actions we had taken.

      We regret the confusion with multiple email addresses and that the customer was ultimately unable to access her premium features. The refund has been processed and we would welcome hearing from her to explain what took place.


    • Initial Complaint

      Date:10/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did the free trial and canceled within 30 minutes of starting due to the program not working properly for my needs. Study fetch charged my credit card $96 for the entire year and the employees responding, *** and *****, are refusing to refund my money.

      Business Response

      Date: 10/14/2025

      We appreciate the opportunity to respond and take customer feedback seriously.

      The customer subscribed to ********************** Premium on October 4, 2025. During signup, users select between our free plan or premium subscription options. This customer selected an annual premium plan for $96.

      We understand there was confusion about our signup process and the customer's expectation of a trial period. While our Terms of Service state that subscriptions are non-refundablea policy that helps us keep costs low for studentswe recognize this situation caused genuine frustration.

      In the interest of customer satisfaction, we have processed a full refund of $96 and canceled the subscription. We appreciate the feedback about our signup flow and will review it to ensure clarity for future users.

      We wish this customer success in finding the right ********************** tools for their needs.


    Study Fetch, Inc. is NOT a BBB Accredited Business.

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