Complaints

This profile includes complaints for Modera Berkeley's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Modera Berkeley

  1922 Walnut St Berkeley, CA 94704-1028

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  Modera Berkeley

  2119 University Ave Berkeley, CA 94704-1195

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [Additional details are included as an attachment]Property Manager Modera Berkeley **** University Avenue Berkeley, ** ***** Re: Move out charges This is to let you know that in spite of several emails, we havent received explanations on several items you charged us. Meanwhile we started to receive calls from someone who says she is acting on your behalf to collect money even before receiving your statement on utility charges on June 10, 2023. In our view this is ridiculous and we urge you to immediately stop it. We will otherwise be treating it as harassment and will be forced to take legal action against you. We had sought explanation on these charges in our email from 3rd June 2023. It was asked again in subsequent email reminders. All emails are attached again for your reference. 1.Below table (Exhibit A) is the summary of payments that are outstanding to us. I want to reiterate the fact that you had charged us for Trash, Water, and ***** services for the month of April already on May 1, and the final charges should be only for $46.63, $17.85, and $12.23, respectively. See the below table on payment history. 2.We are yet to receive explanation on what the accelerated rent charge of $129 for one day is. The keys were handed over by the lease end date as you had asked for. 3.We are yet to receive any explanation on what the full clean and partial paint charges are. We had sent you pictures of the apartment and applicances at the time of vacating the apartment. They are attached again with this letter. As has indicated in the table below, you owe us $557.60, not we owe you money. This is what we had explained also in our email from June 3, 2023. With this letter and associated detailed background information, we are hereby reporting you to the Better Business Bureau of CA. We also have engaged an attorney to initiate appropriate legal action against you, if that is needed, to recover the amount you owe us. Sincerely,*********************************

  Business Response

  Date: 08/17/2023

  Resident Was charged for accelerated rent, The accelerated rent means the remaining rent for the last day of the lease since they moved out a day early ( 05/21/2023) and their lease ends on ( 05/22/2023) so they are financially responsible for the rent till the last day of the lease.
  Residents  are charged for Trash, water, and sewer 2 months late, so in ***** they were charged for February usage, and on May 1st they were charged for March's usage, that's why they were charged for ***** and May together when they moved out ( Details shown in the attached full ledger) 
  Residents were charged for cleaning and paint fees as part of the turnover cost ( Attached are the vendors invoices)
  Kindly note that an Official e-mail was sent from our side on 07.29.23 ( Attached) and our community manager tried to give them a follow-up call but couldnt reach them.
  
  Regards,
  
  ******************;
  Assistant community manager
  

  
  

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20363221
  
  I am rejecting this response because the Business has not directly responded to two of my three points in the letter dated July 21, 2023. 

  1. There is no legal ground for the business to charge rent for a day because one of the tenants handed over the key a day before the lease ends. Note that we had paid rent ahead of time until the end of the lease which was midnight May 22nd, 2023. Again, this was not about handing over a key A DAY BEFORE, not a day after. I have leased apartments multiple times and I have never come across any landlord charging for handing over the key a day early.

  When I went to their office a week early to handover the keys they had threatened me with charging for two months for breaking the contract. That was shocking to me that a landlord will try to "milk" a tenant (most of them are international students with very little knowledge on what their rights are). 

  2. On trash charges, the reply is contradicting their own actions. If they are charging for trash removal always in arrears (two months in their response), why did they charge us for trash removal on the day of move in (March 23, 2022), April 1, 2023, and May 1, 2023. See attached ledger which the business themselves had sent.

  In addition tot he above points, they haven't provided any explanation on why they contracted a third party collection agency to start harassing us saying that we owe money to them before even the final statement was sent to us on June 10, 2022. 

  I continue to maintain my  position that the business is trying to extract as much money as possible from us. There are no legal grounds to it, leave alone basic professionalism any business establishment should have to their customers.

  
  Sincerely,
  
  *********************************