Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed a response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 01/30/2025

  Hi, 

  Do you recall the subject of the study? I looked back through the recruiters recent studies and did not find you. I'm not saying you aren't there, I just don't know where to look.

  The recruiter hasn't gotten back to you because she had a hip replacement last Friday. However, she should have turned it over to customer service. I'm sorry this has happened. I assure you we always pay our participants. As soon as we know the topic, we'll be able to find the study and will pay you immediately.

  Sincerely yours,

  *****

  ***** Sinclair | CEO
  *****/SINCLAIR RESEARCH RECRUITING INC
  | MOBILE: ************
  | EMAIL: **************************************************************
  | URL: *************************************************************
  
  | HEADQUARTERS: ********************************************

   

• Initial Complaint

  Date:12/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****-******ssage On Mon, Nov 18, 2024 at 7:30PM ***** ****-****** *************************** wrote:Thank you. I do not have a ****** account. A check is fine. You will want to cancel that check. Life is really simple, but men insist on making it complicated." ********* On Monday, November 18, 2024 at 06:53:12 PM CST, ***** ***** *********************************** wrote:I apologize! Im not sure why you havent received your payment. We can resend your check or if you have ****** I can ask out accountant to pay you via ****** instead.

  Business Response

  Date: 12/24/2024

  Dear Ms. *************** was unaware of this issue until receiving the BBB message. Our apologies, we will take care of this immediately. 

  I'm sorry if ***** didn't make it clear that checks are sent via an outside accountant. *****/******** doesn't have access to checks in our office. Our records show it was mailed on October 16th, 2024 to ******************************************. Is that the correct address? The check hasn't been cashed or returned.

  I will email you directly to find a resolution since its Christmas Eve.

  Sincerely,

  *****

  ***** Sinclair | CEO
  *****/SINCLAIR RESEARCH RECRUITING INC
  | MOBILE: ************
  | EMAIL: **************************************************************
  | URL: *************************************************************
  
  | HEADQUARTERS: ********************************************

  Customer Answer

  Date: 02/14/2025

  Hello. I filed my initial complaint with you in December 2024 regarding a bread study I was not compensated for. The owner, Ms. ***** ******** promptly responding saying she wasn't aware of my non-payment and would send after holidays and requested removal of complaint. Almost eight weeks later, still no payment. I think the BBB should not remove complaints based on companies statements. Confirmation should be provided before a complaint is removed, in my opinion. You already have all my previous emails going back and forth with Ms. ***** in November 2024 regarding the September 2024 bread study. I don't think that it takes over five months to pay participants. My time is important as well as my participation. I emailed Ms. ******** again prior to writing this...no response. Now you know about this company.

  Business Response

  Date: 02/24/2025

  Hello,

  I haven't responded because I underwent intensive emergency surgery and am just now returning to work.

  This is complicated by our company structure and I apologize profusely.

  ***** ***** is our customer service manager. She doesn't make payments, nor do I. Neither of us have access to checks, only our accountant does and we're a virtual company. I did instruct the accountant to cancel and resend the check. I am now investigating what happened and will report back shortly. 

• Initial Complaint

  Date:12/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:

  Please close and delete this complaint from public view. The business responded and made everything alright.

  Thank you for your help with this matter. I really appreciate it.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ***********

  Business Response

  Date: 12/17/2024

  My apologies. There have been many complications at the company the past few months, I will take care of this today,

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,

  
  

  The business has resolved the issue. I wish to withdraw my complaint.  Complaint ID: ********

  
  

  Thank you

  ******* Sun

• Initial Complaint

  Date:06/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paid today so I would like to close this complaint.

• Initial Complaint

  Date:01/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18878900
  
  I am rejecting this response because:I did complete the whole research in full and have not been paid for my time and efforts.I was asked for my address in order for the incentive to be sent out which never happened. If they had any questions or concerns regarding my identity they should have told me that from the very beginning when they recruited me or at the very first days of the project since it lasted 2 weeks.I keep all the correspondence and reached out to them several times asking for my compensation and they assured me that it was on its way. Ill be taking them to court if I dont receive my payment to resolve the issue.
  
  Sincerely,
  
  ***************

  Business Response

  Date: 01/25/2023

  *** has already sent the same complaint to our ************ and we have provided the reasons she hasn't been paid. Our client, *********** Group, is entirely responsible for making this payment. Via our client instructions, we were told that she was being excluded from the study results because the plaintiff is a known scammer.

  I contacted our client today in regards to the issue and here is the response we got, once again verifying that *** will not be paid and why.

  Hi *****,
  
  I am sorry to hear that you have had so many participants reach out with frustrations.
  
  We typically pay out participants once the project is closed and they can expect to receive their payment within 4-6 weeks.
  
  I have reached out to my accounting department asking for an update, as this was closed out at the end of December. Additionally, end of the year and holidays would have potentially affected potential delays.
  
  

   

   

  *** has already submitted this complain to our Chico Office

  Hi *****,
  
  I am sorry to hear that you have had so many participants reach out with frustrations.
  
  We typically pay out participants once the project is closed and they can expect to receive their payment within 4-6 weeks.
  
  I have reached out to my accounting department asking for an update, as this was closed out at the end of December. Additionally, end of the year and holidays would have potentially affected potential delays.
  
  

   

  *** has already submitted the same complaint to our ************. We have already replied to that complaint.  *****/******** isn't responsible for paying incentives for this project, our client *********** Group is responsible.

  *** has already submitted the same complaint to our ************ and we responded. *****/******** isn't responsible for incentives for this project. Our client *********** Group is and can confirm. They canceled *** after completing the study because she is a fraudster. *********** already informed *** about this in writing. I wrote to the client today to confirm this is the case and here is the response:

  Hi *****, Regarding ***, we can and are happy to provide documentation that shows she is a fraud. As our evidence shows, she poses under multiple aliases, and therefore we are unable to verify that she is who she says she is and that she can provide accurate information for the research, and that is why we decided not to pay her and to DNR her under the name she used for this study.
  
  Please let us know if you are available/interested in scheduling a call to go over any other concerns you have or to get additional clarification.
  
  
  
  Randle Forcinel  | Project Manager
  ****************************
  101 *****************. Suite 501
  Iselin, ********** 08830, *************
  T. *****************
  ****************************************** | www.SchlesingerGroup.com
  

  Business Response

  Date: 01/26/2023

  I have requested that *********** Group submit the proof they say they have about the participant using aliases and being a phony.

  What the plaintiff seems to not understand is that *****/******** is a supplier for *********** Group. We were directed to ask for her address. We were informed of her phony status on December 14th 2022 via email. We were not allowed to invoice for her recruitment. We were informed that they would not pay her and that they had told her that. All contact made between H/S and *** was directed by ***********. As we are essentially ************* contract 'employee' there is no other choice, we took them at their word. We haven't received incentive funds - they pay their own incentives. 

  This argument needs to be made to the Payor, not to H/************************** Group is in charge. I will be posting whatever proof is sent regarding ***. However, I disagree with how they handled this matter as they allowed her to complete a two-week study without mentioning the disqualification to her or to us. I'll be happy to provide the contact information for the *********** employees that made the decision. I have actively tried to resolve this by discussing the incentive situation several times. 

  Customer Answer

  Date: 01/26/2023

   
  Complaint: 18878900
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************** Thats exactly my whole point. Why do you gather information and insights  for the whole duration of the study and even schedule me for the follow up interview for additional $150 totaling $600  and dont pay me anything at the end?! It seems like youre just a number to them and they would call and contact you while they need you but when they have all the information gathered from you and youre no longer needed you become a fraud . This is just so wrong to fight over something that I completed entirely..