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Business Profile

Dermatologist

First Derm, powered by iDoc24

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dermatologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First Derm is supposed to give basic dermatology advice/diagnosis from board certified dermatologists based on photos and a description of the skin condition. I purchased this service from them on 2/25/23 and received a response the next day. In my submission I said that I knew it was likely rosacea and asked several easy questions about it, such as if my current skin care regiment would be sufficient. The response was severely underwhelming, basically repeating back that it was probably rosacea (exactly what I had said) and then describing what rosacea was (their initial response attached) before suggesting I see a different dermatologist. It was a response that I, notably not a board certified dermatologist, could have easily given and was very likely simply copied and pasted from a WebMd type site. I asked for a refund and they responded with a similarly underwhelming "diagnosis". I again asked for a refund and have thus far been ignored. Perhaps more concerning is that although they clearly state on their main website that your submission will be both confidential and handled by a board-certified dermatologist, a deeper look into their terms and conditions states that they do not guarantee either one. This seems, to me at least, to be deeply misleading and unethical. In researching this business I was able to find at least one instance where they flagrantly and publicly shared "confidential" health information about a dissatisfied customer (supporting documents). The combination of poor service and uncertainty of whether or not my submission was actually reviewed by a real dermatologist is why I'm seeking a refund.

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