11 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from David C
5 stars03/06/2023
Direct Line has been nothing but flawless and a huge asset to our company. We have been using them for now about 8 months and from the start we seen the benefits. We are a water district that at times needs to have on call personal contacted due to emergencies. However we also get non emergencies that do not require contact of our staff after hours. This has been such a *********** to have the script they had us make that made the non emergency calls screened so that our operators do not get bothered with basic office things that can wait till we are again open. We highly recommend this company for your answering services needs.Review from S. D
5 stars12/19/2022
Have been a client for 10+ years. Direct Line continues to improve their service through technological advancement. They are always on the cutting edge of new software. *** and his staff are knowledgeable, courteous, and above all, accurate in relaying afterhours information to our customer service people. I would highly recommend them.Review from James G
5 stars11/19/2022
Been using this service for years without issues. Always quick to respond and very reliable. Professionals provide clear communications. Thanks for the service you provide and customer care.Review from John M
5 stars03/31/2022
Reliable, professionals with clear and proactive communications. Thanks for the service you provide, your customer care and your responsiveness.
Direct Line Tele Response Response
04/01/2022
Thank you **** for taking the time to leave us a wonderful review for our service and responsiveness. It's clients like who make a difference in our world. Thank you again for your kind endorsement.Review from Robert A
5 stars03/29/2022
We had some continual issues with our previous service that they never could resolve which started us looking for another option. From the moment i started discussions with Directline i knew that i need not look further. They answered all my questions as if i was talking to a family member. We worked through the initial programming and scripting over the first few weeks and havent looked back. Excellent service and support all the way through.Direct Line Tele Response Response
03/30/2022
Thank you ****** for leaving us a wonderful 5-star review of our 24-hour live answering service. We try to make it super easy to onboard all of our clients and we are thrilled that you trusted us as the voice of your business. Thank you again for taking the time to endorse and recommend us!Review from Robyn B
5 stars03/18/2022
Direct Line has been great. I have not encountered any issues with their service.Direct Line Tele Response Response
03/22/2022
Thank you ***** for taking the time to leave us a glowing 5-star review for our answering service. We are thrilled that you are happy with our service. Thank you again for taking the time to endorse us.Review from Vie R
5 stars03/07/2022
Direct Line has been instrumental to our after office operations. Our Account Manager and their Customer Support are always available to lend a helping hand.The Service is professional and with respect when dealing with callers.I highly recommend them.Direct Line Tele Response Response
03/22/2022
Vie, thank you for your endorsement of our 24-hour live answering service. We appreciate the fact that you allow us to be an extension of your office. Thank you again for a wonderful 5-star recommendation!Review from Amanda O
5 stars02/28/2022
Direct Line has been instrumental to our after hours business. Our fiduciary firm receives phone calls from professionals, general public and disabled clients and without a doubt their communication has been exemplary across the board. They are always available for questions and fantastic problem solvers. Direct Line has been instrumental in helping us manage challenging personalities who would call day and night when unwell. For 6 years we have been very pleased with their professional staff. Highly recommend their services for top notch professionalism.Direct Line Tele Response Response
03/22/2022
Thank you ****** for taking the time to recommend our live answering services with a 5-star review. We appreciate you and are honored to be an extension of your business. Thank you again!Review from Cris R
5 stars02/16/2022
Direct Line Tele Response has been a very responsive, professional, and respectful service provider. Our medical group has worked with them for many many years. Their staff is friendly and quick to respond to our requests for updates on our scripts and everything else we need.Direct Line Tele Response Response
03/22/2022
Thank you ***** for endorsing Direct Line with a glowing 5-star review. We appreciate being your answering service provider of choice. Thank you again for your recommendation.Review from Robert T
5 stars11/15/2021
I think they are doing a great job for me at a very fair price.Direct Line Tele Response Response
11/24/2021
Thank you ****** for taking the time to endorse our answering service. We appreciate the fact that you recognize our value and excellence in service delivery. We are here for you and your callers 24/7/365. Thank you again for taking the time to recommend us.
Customer Review Rating
Average of 11 Customer Reviews
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