About
Overview
BBB Accredited Since: 7/1/2019
Years in Business: 31
BBB Accreditation & Rating
About This Business
Photos and Videos
Business Details
- BBB File Opened:
- 1/12/2018
- Business Started:
- 2/17/1994
- Business Incorporated:
- 2/17/1994
- Type of Entity:
- Corporation
- Business Management:
- Mr. Nathan Hamar, President
Additional Contact Information
- Principal Contacts
- Mr. Nathan Hamar, President
- Customer Contacts
- Mr. Nathan Hamar, President
- Additional Email Addresses
- Primary: Email this Business
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 123081 for this business, issued by Bureau of Household Goods and Services. The expiration date of this license is 9/30/2026.
Bureau of Household Goods and Services
4244 South Market Court, Suite D
Sacramento CA 95834-1243
Additional Information
- Refund and Exchange Policy
- Returns
Goods Damaged in Transit
The products are well packaged and transit damage is rare. Nevertheless, it can occur, and if it does you will be able to discover it when the goods are unpacked and examined at the time of the delivery.
In Home Delivery:
Inspect all items in the presence of the delivery person/people. If the goods are not in merchantable condition, you may reject the delivery and the goods will be repackaged and taken away. Replacement goods will be sent with no additional shipping charges, as soon as the original order is returned to us.
Once we have received the goods back and verified their condition, your refund will be processed as follows: if you paid by credit card your refund will be credited back to your card. If you paid by check, your refund will be sent to you by check.
Returns on LEM Stools
LEM Stools may be returned within 7 days of receipt in the original packing in new condition for a $150.00 restocking fee per stool.
Once we have received the goods back and verified their condition, your refund will be processed as follows: if you paid by credit card your refund will be credited back to your card. If you paid by check, your refund will be sent to you by check.
Special Orders
Special orders may only be cancelled within 48 hours of order placement.
Any item that is not shipped from our inventory is considered a Special Order.
UPS/Other Delivery:
Inspect item for obvious damage immediately upon delivery, in the presence of the Delivery Person. All obvious damage should be noted on the Bill of Lading before the Delivery Person departs. A damage claim must be filed with the Delivery Company within 3 business days of receipt of the item.
If damage is discovered upon unpacking the item, a damage claim must be filed with the Delivery Company within 3 Business days of receipt of the item.
Once a damage claim has been initiated with the Delivery company, an RMA Form (Return Merchandise Authorization) must be filled out and faxed to Italydesign.
If no damage claim is filed with the delivery company, or if a damage claim is filed after 3 business days, Italydesign will not issue an RMA for this item.
We will replace the damaged product within 30 days of written notification. A refund or credit will be issued only in the event that we are not able to replace the damaged product 30 days after written notification. - Other Resources
- California Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave
North Highlands CA 95660
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
http://www.dca.ca.gov/consumer/wll.shtml
[email protected] - Business Categories
- Furniture Stores, Online Retailer, Furniture Designers
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.