ComplaintsforAutobahn Motors

• Initial Complaint

  04/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  ******************* and the Autobahn Motors ******** in Belmont had caused financial and emotional health damage. We went in to lease a car but ***** allowed the transactions even though he knew it was impossible. He gave false information and statements thats caused us financial damage that is not recoverable. He made false promises and lied to us verbally and ran out credit scores even though he knew we wouldnt get approved. He also tried to take on more money from us by lying about a downpayment but he promised us a different transaction.

  Customer response

  04/15/2024

  I hope this message finds you well. I am writing to inform you of a recent development regarding my complaint with Autobahn Motors. Today, I had the pleasure of discussing my concerns directly with the General Manager, who extended his support and assistance in resolving the matter to our complete satisfaction. As a result, my family and I are now the delighted owners of a new car, and we encountered no issues during the process. 

   

  In light of these positive developments, I wish to formally withdraw my initial complaint. I am profoundly appreciative of the professionalism exhibited by ****** and his team at Autobahn Motors, and I am pleased with how swiftly and efficiently everything was handled. 

   

  Please consider this email as an official retraction of my previous statement. Should you have any further questions or require additional information, do not hesitate to contact me. Thank you for your attention to this matter. 

   

  Warm regards, 

   

  *********************** ************

   

• Initial Complaint

  03/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The sales people named ******************************* and ***** are very unprofessional. They ran my credit daily when asked not to . I got approved for a loan and three times they failed to deliver the vehicle to complete the process. ***** promised three times to bring the vehicle I requested only to avoid my calls and tell me the car has been sold . I was left three times waiting on a vehicle that they promised to me . Im very upset as they dropped my score and wasted my time. These people are lazy unresponsive and the worst I have ever seen in car business.

  

  Business response

  03/18/2024

  We are very sorry for your experience. We have had our General Sales Manager, *********************, reach out to you to see what can be done to resolve your concerns. Please feel free to reach out to him directly at **************, thank you

• Initial Complaint

  01/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased an extended warranty for my Sprinter ****. I called to get info to cancel and did not receive a call back in Nov. They sent me a form to fill out to cancel in Jan when I called again and I returned it asking for confirmation but still no call back. I emailed **************************** and ******* again. Maybe they are busy, but I have been patient and would like to close this matter out as fast as when I purchased the vehicle. Please understand. I would like my refund sent to my address in *******, but I need someone to process it. I also sent the form to the email on the form. Will you please help me get any refund due to me and the information? I sold the van after 1 year and apprx 14k miles. **************************************** ********************************************* ***************************** <********************************************************>Cancellation form info: Please submit cancellation requests to ************************************************* or by fax to **************. For additional questions, please contact **************** at ************** or *********************************************** Email is preferred.

  

  Business response

  02/12/2024

  ******* has been in touch with **** regarding the contract cancellation and refund. If there are any further questions, please reach out to ******* at **************, or ***************************************** thank you

  Customer response

  02/13/2024

  Better Business Bureau:

  Thanks for your help. ******* and Sonic motors closed this and helped me process the refund. I received it yesterday, Thanks everyone. 

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased an extended warranty from the company and canceled it. They still have not refunded after numerous calls, and a personal visit to the dealership.

  

  Business response

  11/03/2023

  We are very sorry for your experience so far. Our F&I Manager, ***********************, will reach out to you today to discuss resolution. His direct number is **************, thank you.

• Initial Complaint

  06/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I would like to reopen Complaint ID: ********. I continue to seek reimbursement of $2330 from Autobahn Motors, as outlined in that complaint. Despite their word -- in response to that complaint -- that they would speak with me, they have not responded to my correspondence. I have also informed ******** *** of the ongoing issue, and they said that they have also asked the Dealership to reach out to me. Yet, even with this, they have not called nor emailed me. Given all this, it seems apartment that they are in-fact trying to take advantage of their customers. The original complaint includes attachments that help demonstrate my case. Attached to this new submission, I have attached proof showing they have not reached out to me despite them telling you they would (see attachment "10June-Dealership.pdf") and proof that ******** *** has also told them to contact me (see attachment "10June23-MercedesUSA.pdf"). I have also included a PDF of my original BBB claim (see "BBB: Complaint Case ID #************"). If you would like me to resend all the attachments from that original claim, I am happy to do so. I really appreciate your help.

  

  Business response

  06/14/2023

  We have made an agreement with this customer to reimburse them the charges incurred by the other dealer that would not process their tire claim in accordance with the policy guidelines, as a one time goodwill gesture.

  Customer response

  06/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have mailed me a check that I have now received. Thank you for your help.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was supposed to get my 2018 Cayman base on May 6th, 2023, but things went south as soon as I arrived. I bought the car last Saturday and delivery was set for Monday. They told me the brakes were not available and needed two days, so the delivery was rescheduled for Wednesday.On Wednesday, they ghosted me the whole day and called me after hours to say that they had not received the tires yet and that the new delivery would be on Friday. So today, I went with ****** and three friends, all dressed up and happy, to pick up my car. The sales guy told me the car had just gone out for a gas fill-up and would be back in 10 minutes.After an hour, I asked them where the car was, and the sales manager came to me and said the car was facing issues when they were driving it for gas, and unfortunately, there would be no delivery today. I got into a three-hour-long scuffle with them since legally I owned the car, and the down payment money had already been taken out of my bank account.The car was showing = "Possible R gear fault Driving permitted"It seems they sold me a car without inspecting it. and possibly has major repairs which is not safe to drive.I have requested a refund on the downpayment and my insurance+time+energy spent

  

  Business response

  05/31/2023

  We are sorry this unfortunate situation has occurred. We have refunded the down payment and unwound the contract. If you have further questions, please reach out to our General Sales Manager, *********************, at **************, or vis email at *************************************** thank you

• Initial Complaint

  04/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my car in on Aug 19, 2022, the service clerk tried to get me to purchase service on the car that was $900, and I declined, I was there for one reason to get the trunk open. He explained that they were busy and backed up, I said okay. Diagnoses was I couldnt get the trunk open. I received a call on September 1, 2023, stating they couldnt open the trunk, and it would cost me $1500+ to drill the tumbler. I declined and came the next day to pick up the car after paying $268 for the diagnosis. I went out the country for months to work, when I returned, I sold the car and the person who purchased the car, a ******** connoisseur who was able to open that trunk in 3 seconds. I called the service center and asked why was it that easy for him and hard for you guys? Got the run around for four weeks called every week leaving messages for ***********************, Service Manager and ******************* (don't know his title) I called leaving messages and didnt receive a call back. I was ignored and didn't deserve a call back due to fact that my car was older car and I didn't fit the ******** customer description. What happened to customer service? I feel like I was hustled and taken advantage of and I want a refund. A call back with a proper explaination could've helped this situation.

  

  Business response

  04/20/2023

  *******************, our Service Manager, is trying to reach you now to resolve your complaint. Please reach out to him at **************, or ************************************** thank you.

  Customer response

  05/02/2023

  Hi Pat,

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  We have come to an agreement.  How do I close this claim?=/div>

   

  Thanks,

  
  =/div>

  *********************

• Initial Complaint

  03/07/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Date- 11-04-2022 Employee drove my car and incurred fast track tickets. Business Agreed to pay tickets but still getting mail that theyre outstanding Business said they paid fees but does not show as paid. Five 4 months of contact with various people in their organization and they seem to not be able to pay the fees they accrued. Filing complaint with ******** corporate also. Fees need to be paid and cleared off my car that theyre responsible for. In total fees ***** because of late fees Seeing that Ive received multiple separate communications may be higher.

  

  Business response

  03/08/2023

  We apologize for your experience. ********************* is reaching out to you today to get resolved to your satisfaction today. His direct number is **************.

  Customer response

  03/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Today my mom and I came to your dealership to buy out our lease (2019 ******** E300). ***** helped us 3 years ago and was amazing! Today we experienced the worst service at your dealership today. We got scammed by your fiance manager *****************. *************************** and I were discussing about interest rates. We agreed at 7%. ***************** came into the room and shouts that my credit score is low and it will be at 12%.I told him that ******** just agreed at 7%. He could not honor 7%. He was firm at 12%. My mom's credit score was 778. My credit score was around 550. I told him that ******************** approved us for 5.7%.I told him that I'll leave and come back with a check from the credit union. He told me to go to his office. We both called ******************** to verify the 5.7% interest rate. It was verified and ***************** gave me a lower rate of ****%. When we were at his office, he told us to sign. We signed on the iPad. He didn't tell us what we were signing for. He just told us to sign. After we're done signing, we put down a down payment of $5,000. After we're done signing, we went home and looked over the contract and realized we got scammed!! The amount we owe on the car was $34,604.70. The annual percentage rate was $****%. Right next to it there was a $6503.27 finance charge!! We never agreed to this. I asked **** for an itemized copy and this charge was not there. He keep saying there's something wrong with our signature. He made excuses saying the system was not accepting our signatures. **** made us sign a total of 4 times over and over again! We signed on the iPad 4 times over and over again. We did not know what we were signing for. He never explained it to us. After we finished signing, we took our contact and left with the car. We came home and realized we got scammed!

  

  Business response

  03/08/2023

  We apologize for your overall experience with the dealership. We cancelled your ICP so that you could deal directly with *********************** Services on buying out your lease. If you need any additional information, please contact our General Sales Manager, *********************, at his direct number, **************, thank you.

• Initial Complaint

  12/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I dropped of my car to receive new keys for my vehicle. I was told this would take 3 business days. My car has now been there 10 days and after 4 days of calling, I still have not received a phone call back regarding the status of my car or talked to a live person regarding the status of my vehicle.

  

  Business response

  12/17/2022

  The customer's car came in on the afternoon of December 7 without an appointment, and was finished in 8 days, with 2 of these days over a weekend. A normal key order replacement usually takes 3 days to receive, howeever when there is no 2nd key available, it becomes a longer process with ************* to get a pre-programmed key, rather than us coding a blank onsite. We apologize for not keeping them updated through this process and will work with our Team to provide better communication in the future. If you have any questions, please contact our Service Manager, *******************, at **************.

  Customer response

  12/17/2022

   
  Complaint: 18579459
  
  I am rejecting this response because:

  Thank you for the initial response. However, the treatment I received from ******* was beyond disrespectful. The service also came in over $200 than the quote with no explanation. Ive called around the other dealerships and know the part is not $525. I wasnt provided a loaner, I wasnt escorted to my car or made feel comfortable at any point. And then overcharged for a part, with no communication or transparency. I am aware I am not the biggest repair you will do but theres no excuse for leaving me feeling disrespected, ripped off and not receiving the same treatment as other customers.

  I was a victim of a crime who needed my car reprogrammed to prevent it from being stolen, you should have more compassion.
  
  Sincerely,
  
  ***********************

  

  Business response

  12/20/2022

  We apologize for your service experience. We feel it best that you speak with our Service manager to respond to your concerns, and see what can be done to resolve them. His name is *******************, and can be reached at **************, or ******.***@AutobahnMotors. Thank you. Tell us why here...

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩