Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on 7/14/22 I had filed a complaint regarding Las Playitas Auto Sales, I went there to look for a vehicle, but one of the sales person approach me and told him I was looking for vehicle to pay in full and told him how much i had in cash, suddenly he started forcing me and push me to purchase a vehicle that I didn't want******************************************************************************* I didn't feel good with the pressure he put on me to purchase a vehicle I didn't want. Please I need my money back and don't want the car am not even using it., please please help me on this matter.
  

  Business Response

  Date: 10/05/2022

  Business Response /* (1000, 5, 2022/09/16) */
  Customer ************** purchased a vehicle at our location on July 9th, 2022. Customer test drove the vehicle, filled out credit application, we ran his credit with his approval and presented him the loan approval details such as required down-payment, monthly payments, and interest rate. Salesman and finance manager explained the contract details and information of the vehicle thoroughly. He agreed to all terms, signed all required and legal paperwork to purchase vehicle, signed 54 times (English and Spanish translation) agreeing to purchase this vehicle. During the sale customer ************** did not show any symptoms of confusion or difficulty hearing or speaking. Customer was offered a contract cancellation option agreement which was declined on his behalf. After sale he was given copies all the paperwork signed, customer left our location happy with his purchase.
  
  Customer was not pressured into purchasing a vehicle. Customer willingly signed all required signatures and wanted to purchase this vehicle. He mentioned the open auto loan on his credit report wasn't his, said ********************* his credit to get approved *************** ************** stated he wanted this ****************** for himself. Mr. ****** was very much aware of all his surroundings and what he was doing.
  
  This deal has been financed ******************** We are unable to refund this customer.
  
  We are a company with strong ethics, we use our best judgement every day. We would not have completed this transaction if we felt like Mr. ****** was not mentally stable or unhappy with his purchase.
  
  El cliente ************** compró un vehículo en nuestra ubicación el 9 de julio de 2022. El cliente probó el vehículo, completó la solicitud de crédito, ejecutamos su crédito con su aprobación y le presentamos los detalles de aprobación del préstamo, como el pago inicial requerido, los pagos mensuales, y tasa de interés. El vendedor y el gerente de finanzas explicaron detalladamente los detalles del contrato y la información del vehículo. Estuvo de acuerdo con todos los términos, firmó todos los documentos legales y requeridos para comprar el vehículo, firmó 54 veces (traducción al inglés y al español) aceptando comprar este vehículo. Durante la venta el cliente ************** no mostró ningún síntoma de confusión o dificultad para oír o hablar. Al cliente se le ofreció un acuerdo de opción de cancelación de contrato que fue rechazado en su nombre. Después de la venta se le entregaron copias de todos los papeles firmados, el cliente se fue de nuestro local contento con su compra.
  
  El cliente no fue presionado para comprar un vehículo. El cliente firmó voluntariamente todas las firmas requeridas y quería comprar este vehículo. Mencionó que el préstamo de auto abierto en su informe de crédito no era suyo, dijo que su sobrino ***** usó su crédito para obtener la aprobación para un ********. ************** dijo que quería este ****************************
  Este acuerdo ha sido financiado con *************** No podemos reembolsar a este cliente.
  
  Somos una empresa con una fuerte ética, usamos nuestro mejor juicio todos los días. No habríamos completado esta transacción si sintiéramos que el Sr. ****** no estaba contento o estable de mente con su compra.
  
  
  Consumer Response /* (3000, 7, 2022/09/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I never test drove the car, and wasn't explain correctly of finance or payments, and the contract wasn't in spanish only english. A******************* how can I lie about what I went through with this experience in that dealer and the people putting pressure on me to sign fast and leave, I don't want the car I want my $ back. What do I need to prove that I have health problems. Please put yourself on my shoe and understand me. Note: please be advised that someone from the dealer has been calling me and harassing me why am doing this to them and that am being manipulated by someone.
  Thank you: blessings!!
  
  
  Business Response /* (4000, 9, 2022/09/30) */
  We have witnesses that the customer test drove the vehicle with the sales associate before completing the purchase. We completed the paperwork in both English and Spanish. Please see attachments to confirm the facts. We do not harass our customers.