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Business Profile

Unclaimed Funds Retrieval Services

Payne Richards & Associates
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Payne Richards & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Payne Richards & Associates has 2 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Payne Richards and Associates sent me mail about unclaimed payments I had. I went through the process ON MY OWN to obtain the payment from unclaimed money and now Im getting invoices from them to pay them. I have proof that my claim was opened by me and sent by me and that it was this claim that was fulfilled. I am not paying Payne Richards for literally doing nothing.

      Business Response

      Date: 09/29/2023

      We've contacted the unclaimed property department and have confirmed that in fact there was a duplicate claim filed so you may disregard the invoice. Adjustment has been made accordingly.

      Customer Answer

      Date: 10/03/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:07/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was informed via mail that Payne Richards & Associates required a finders' fee for unclaimed property. I filled out all information and have not received the remainder of the amount from the unclaimed property account, Property ID# ********, *** *** *** 
      Claim ID ******** issused by Payne Richards & Associated

      Business Response

      Date: 07/27/2023

      Dear ******,

      We received your documentation and submitted your claim for processing last month. As indicated on the documentation you signed, the processing time can go up to 4 months or even longer depending on the amount of claims received. There is no update until the claim is reviewed. For status, please reach out to us directly.

       

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My dad died in 2017. In 2020 my mom signed a document from Payne Richards & Associates for them to help her collect unclaimed property from the state of Texas. Nothing ever came of their efforts. In 2022 I’m now my mom’s POA. I realized that she had unclaimed property with State of Texas. I submitted multiple claims, all necessary documents, spoke with the claim agents, and received payments from the state which was weirdly gratifying after all of my efforts. Fast forward several months and I get an invoice from PR&A for 10% of one of the claims. I called them today to explain that I had been the one that submitted the necessary documentation and did all of the work. But b/c my mom had signed their form in January 2020 - they’re entitled to their 10% which is ludicrous. I just paid the invoice b/c they’ll turn Mom over to collections, but what a scam. PR&A invoice # ********

      Business Response

      Date: 10/24/2022

      According to our records, the claim was paid
      out under the claim our firm initiated and therefore the agreement is enforced.
      If you had started your own claim, you would have been assigned a different reference
      number but that was not the case.

    Payne Richards & Associates is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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