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Business Profile

Transmission

Jose's Transmissions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    ****'s transmission 

    *************************************

    *********** CA 93304

    Customer Answer

    Date: 06/17/2024

    The auto transmission shop lied to my warranty company and may lose my warranty on my vehicle. I only had my truck for less then 2 months.

    Business Response

    Date: 07/03/2024

    We informed the customer that the trans was damaged , we informed the extended warranty and they wanted to send it to ***** and the consumer stated he would bring it back when he had time to do the repairs.  There was no repairs done to the vehicle, he stated that he just purchased it, did not charge for the two days that it was at my shop.

  • Initial Complaint

    Date:09/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mala reparacion en LA transmission a mi camioneta en l fecha 8/25/2021 y incumplimiento de LA garantia del trabajo regresando por El Mal trabajo en esta fecha 7/15/2022 en LA cual me hecharon de El lugar sin reparar mi camioneta LA cual tambien fuel daado El sistema electrico mientras estubo en este taller e intentado comunicarme con El taller por Medio de cartas notarisadas por correo y por llamadas telefonicas a Las cuales nunca e recivido contestacion y mi camioneta no a sido reparada por El taller Jose's Transmissions El cual si cobro $1,705'61 por un mal trabajo mas daos a El sistema electrico a mi camioneta

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 1989 Ford Bronco into this shop for diagnosis and repairs on the transmission. It was not shifting out of second and shifting hard. It also had a leak.
    After 4 weeks of constant calls from me for updates on the problems and proposed repairs they finally returned my vehicle. They charged me over $600 and said all that was wrong was a leak.
    None of the issues were fixed other than a leak. They said I had only authorized the leak fix. I took it to another shop. They found that the transmission was 2 quarts low on fluid, and the torque converter and solenoid were out.
    The leak was found to have been repaired by the first shop by smearing silicone all over the underside of the vehicle.

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date paid 2/26/2022 for my transmission to be rebuilt, I was offered an upgrade for an additional $500... on 10/28/2022 the transmission 3rd and 4th gears stopped working. I called and was pushed to the side for a week because they said there was no room in the shop, which I will have some understanding for that. I feel my warranty is not treated as valuable as a paying customer.. and I have been waiting a week now for my suv to be returned still, but when I was a paying customer I was returned my suv after 3 days. I feel I'm being pushed around and I've even lost my job for not having reliable transportation.

Jose's Transmissions is NOT a BBB Accredited Business.

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