We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Rebuilt Engines

Advanced Engine & Machine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rebuilt Engines.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I trust this message finds you well. I am writing to officially file a complaint against *******************, the owner of Advanced Engine and Machine, regarding a recent service that resulted in missing parts and unfulfilled commitments.As an individual, I was overseeing maintenance on a vehicle for someone else, entrusting their cylinder head to Advanced Engine and Machine with the understanding that the services would be completed within three weeks. Unfortunately, the return of the cylinder head was delayed by three months. Upon inspection, it was discovered that crucial parts were missing, and no work had been carried out, contrary to the commitment made by ********************This situation has caused significant inconvenience and frustration for the vehicle owner. In addition, adjustments were made to the expectations, and the invoice was reduced by $400 to account for the missing parts and the resulting impact on the vehicle.Despite attempts to resolve this matter directly with *******************, there has been no satisfactory resolution or explanation for the delay, missing parts, and the non-performance of the promised services.I kindly request the Better Business Bureau's intervention to facilitate a fair and timely resolution to this issue. If further documentation or clarification is required, please do not hesitate to contact me at [Your Phone Number].Thank you for your attention to this matter, and I appreciate your assistance in resolving this dispute.Sincerely,*********************

Advanced Engine & Machine is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.