Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an agreement with this company for services at a *******. They debted money each month for 12 months. I was on a promotion that stated if all payments made up until the 15th of July 2025 there would be no interest on the account. My bank limited access to my account on July ********* due to fraud. They sent me a message at 5:01 pm on July 15th that the payment was past due. I thought it odd and called them the next day. When they explained that they couldn't process the payment I explained that the account had be frozen due to fraud and I am awaiting a new card. I was willing to make an ACH payment but they refused to honor the promotion which meant an extra $500 needed to be paid because the agreement said it had to be paid by the 15th. I explained that I understood but there would be no circumstance in which I could have paid or known that fraud would happen and make the payment early. They just keep repeating the language of the contract (which I understand) but these seem to a circumstance that could require additional consideration. I reached out to their support team via email on 7/17/2025 and as of 7/23/2025 there has been no response. I called their support hotline again but I just get agents that repeat that the contract for the promotion expired on 7/15/2025

  

  Business Response

  Date: 07/30/2025

  Hello ******,
  
  We received Sharinka Smiths complaint. We apologize that the customer was placed in this situation. We were able to review the account and have emailed the customer that we have received the approval to go ahead and honor the promotion on the account to have the account paid in full of the balance that was sent via email. We ask the customer please contact us to get this payment processed so that the status of the account can change to paid in full.
  
  
  
  If you have any questions, please feel free to contact us at **************.
  
  Thank You, 

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed Invisalign treatment through Healthcare Finance Direct (HFD) at the direction of Dentistry at ***************. I canceled the treatment before it started, yet HFD continued to process charges despite my clear instruction to cancel.On June 13, 2025, I called the dental office to request a refund and access to my health records, but my phone was later blocked. The dental provider also reportedly shared my protected health information improperly and used a racial slur against me.HFD is now demanding payment for services that were never rendered and refuses to halt billing or acknowledge the cancelation. I have attempted to resolve this directly with both the dental office and HFD but have received no meaningful resolution.I request BBBs assistance to stop billing, issue a refund for amounts paid, and confirm that no further payments or collections actions will take place.

  

  Business Response

  Date: 07/25/2025

  Hello ******,
  
  We received ******* ****** complaint. We apologize that the customer was placed in this situation. We have reviewed the customers account and understand they requested to cancel shortly after signing their finance agreement. However, the agreement that was signed includes a No Cancellation policy, which the provider has chosen to enforce. As such, they have denied the cancellation and are not authorizing a refund. Due to the terms of the contract and the providers decision, Healthcare Finance Direct is not authorized to cancel the account or issue a refund.

  
  If you remain unsatisfied with this outcome, we recommend reaching out to the provider directly to discuss your concerns. If you have any questions regarding your financing terms, please dont hesitate to contact us.
  
  
  If you have any questions, please feel free to contact us at **************.
  
  Thank You, 

  Customer Answer

  Date: 07/25/2025

  *** is actively helping a business scam, therefore they are complicit in being scammer 

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a year ago, I filed a complaint against this company with BBB. The company that manages previous accounts for Smile ********************** Club, which went under, was to either zero out my account or talk to me about how they planned to correct the issue. My treatment was never completed and I am trying to avoid jumping on a lawsuit. After a year, they have not contacted me about how they plan to proceed. But today, I received an email stating that they are trying to charge me $1069.44, again for a treatment plan that they NEVER COMPLETED.The last interaction that I and BBB had with this company was on 6/13/2024 under my other email *********************** complaint# ******** Thank you in advance for your assitance

  

  Business Response

  Date: 07/08/2025

  Hello ******,
  
  We received ******* Brannocks complaint. We apologize that the customer was placed in this situation. We have reviewed the account and apologize as there was an error at our end that sent out the past due notification. We would like to advise that the account remains on hold and that the customer should not receive any notices, calls or messages until we have a decision on the account. 
  
  Furthermore, *** has a professional and ethical duty to deliver fair and appropriate services with respect to consumers.  Thus, we have placed the account on hold until we have established an effective plan and resolution to satisfy the customers concerns. They will not receive any communications or notices for payments or past due payments from HFD, the form of payment associated with the account will not be charged, and the account will not be sent to collections
  
  
  If you have any questions, please feel free to contact us at **************.
  
  Thank You, 

  Customer Answer

  Date: 07/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint with BBB last year, and it seemed to resolve things with smile direct and Hdc, the businesss that took over for them. I am currently receiving text messages that I owe 1500 to healthcare finance direct. It is against my rights for this 3rd party debt collector to send me harassment texts about a product I did not buy from them. I was with smile direct not healthcare finance direct. In addition, my treatment plan was not complete. So I do not wish to pay for a service I did not get what I promised. They promised a lifetime smile guarantee and went bankruptcy before I could even finish my treatment plan Thanks ******

  

  Business Response

  Date: 07/08/2025

  Hello ******,
  
  We received ****** Prices complaint. We apologize that the customer was placed in this situation. We have reviewed the account and apologize as there was an error at our end that sent out the past due notification. We would like to advise that the account remains on hold and that the customer should not receive any notices, calls or messages until we have a decision on the account. 
  
  Furthermore, *** has a professional and ethical duty to deliver fair and appropriate services with respect to consumers.  Thus, we have placed the account on hold until we have established an effective plan and resolution to satisfy the customers concerns. They will not receive any communications or notices for payments or past due payments from HFD, the form of payment associated with the account will not be charged, and the account will not be sent to collections
  
  
  If you have any questions, please feel free to contact us at **************.
  
  Thank You, 
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started with me going to Aspen dental to get my teeth fixed got a better insurance and started going for exams. I was talked into two separate payment plans and was aware of the payments but then Aspen never put my insurance claims in so I was stuck with it out of pocket. But after a ton of my time getting nowhere they finally agreed to process my claim and that made it so I had a $2,486 credit with aspen and I said I wanted it to go towards what I owed your company. They said ok it will take 30 to 40 business days to get through and I was fine with that. Month and a half later Aspen called to let me know that it was all completed so I went over to my loan dashboard and it said I only owed 4 more payments only on the 23rd of the month. But now I am past due on a payment that wasnt scheduled in my account. Then I called just now and your operator said I have still 16 payments to go I dont know what to say which is it? I am on the verge of losing my house and this has completely blindsided me

  

  Business Response

  Date: 07/02/2025

  Hello ******,
  
  We received ******* Murphys complaint. We apologize that the customer was placed in this situation. We have reviewed the account, and we do apologize but we are not seeing an adjustment sent over from ************ regarding the portion that you have paid them. We do show that the balance of account as of today is $1,106.32 with the final payment processed on 4/27/26.
  
  We ask that the customer contact ************ and have them send over any adjustments that are needed to be processed at our end so that we can have an updated amount for the customer in regards to the balance owed showing on our end.
  
  If you have any questions, please feel free to contact us at **************.
  
  Thank You, 

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had went to ************ and based on their evaluation and pressure signed for financing through Health Finance Direct. After getting home and having the opportunity to think about it I decided I didn't want to move forward with the process. I reached out to both ************ and Health Finance Direct to cancel the financing within the grace ******* I was informed my Health Finance Direct the dentist would have to initiate the refund process. Aspen Dental told me they had to wait for my insurance to respond. I had scheduled an appointment for a cleaning, the only service they provided was x-rays which would be covered by insurance. I finally received an email 6/5/25 that the refund was processing. I called Health Finance Direcr and they informed it is not showing on their end and that I need to reach out to Versatile stating that is the platform I went through (which is inaccurate). They attempted to charge my card for the financing that I have not received or plan to use. They will not provide me information for Versatile and claim they cannot cancel the account. I just want the account canceled and them to stop attempting to take payment for something I did not receive or want.

  

  Business Response

  Date: 06/12/2025

  Hello ******,
  
  We received ****** Mariettis complaint. We apologize that the customer was placed in this situation. We have been able to review the account, and we show that the customer has filed a dispute and we are currently awaiting the updated decision from the provider ************. We do ask that the customer please allow the proper 30 business days to get a response from the provider to advise if the account will be cancelled or what course of action is to follow. We show that the dispute was filed on 6.9.25 so we ask to please be patient as we follow the processing time to get a response.
  
  We do show that while we are in the dispute process the account has been placed on hold and no payments are set to be withdrawn until the 30-day ***** period of the dispute has passed.
  
  Once we have an update we will follow up with the customer via email of the outcome.
  
  
  
  If you have any questions please feel free to contact us at **************.
  
  Thank You, 

  Customer Answer

  Date: 06/12/2025

  Initiation of cancelation actually began on 5/8/25 I caller both companies. Aspen dental informed would move forward with the cancelation. I also called *** who stated it had to go through ************. I assumed it was all being addressed until receiving the email from ************ they were processing the refund and receiving notification from *** a payment would be auto drafted on 6/11/25. At that point 6/9/25 I began the process of following up again to ensure it is properly canceled. I was initially under the impression that it was canceled or in the process of being canceled. I do appreciate they stopped payments while working towards resolution. Also, in midst of this process received the following email which upon final confirmation will be satisfied with. Appreciate those who have assisted. 

  Thank you for reaching out and sharing your concerns. I completely understand how frustrating this situation must feel. We reviewed with our dispute department, and I can confirm that the cancelation is now currently being processed. You will receive confirmation once it has been fully canceled.

  Should you have any questions or need any assistance, please call ************.

  Thank you, ******* *****

  

  Business Response

  Date: 06/20/2025

  Hello ******,
  
  We received ****** ******** rejection. We have been able to review the account, and we show that the account has now been cancelled and $0 due. We apologize for all any confusion and inconvenience that this may have caused.
  
  If you have any questions please feel free to contact us at **************.
  
  Thank You, 
  

  Customer Answer

  Date: 06/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2023, I availed an aligner treatment from Smile Direct Canada and my treatment started in September that same year. The ******* has a total cost of $2830 and I paid a $300 cash down payment. The remaining amount of $2,530 was applied for financing with a *****% annual interest with a monthly payment of ****** and processed by Healthcare Finance Direct. In Sept *******, just few weeks after I begun my treatment I got an email from Smile Direct Club that they filed for bankruptcy protection. It stated in the email that company entities outside of ****** are not included in the restructuring process. But a month after filing for protection the company shuts down their global operations including ****** and I learned this only through ********. Ive tried calling the company multiple times but I can no longer contact them. Smile Direct Canada promised me a 6 months treatment program and a Lifetime Smile Guarantee. But in the middle of my treatment the company shuts down. The treatment they promised was not completed. I was left hanging and dont know what to do next with my treatment. Despite the companys shut down and not getting the full treatment of a great smile that they promised they continue taking money form my account. I emailed ********************** to formally dispute the ongoing charges and ask them to cancel the debt because I believed that the contract is void due to the companys failure to to deliver the service they promised but there is no resolution to it. So I notify my bank to stop the deduction and they did. Now Healthcare Finance Direct is threatening me to send my account for a debt collection. I am asking your good office to please help me on this matter. I want HFD to cancel my debt and refund all the money I paid for the treatment that I did not get. My teeth are still over crowded and crooked so why will I pay for that money.Thank you

  

  Business Response

  Date: 06/03/2025

  Hello ******,
  
  We received Freddilita Agcaoilis complaint. We apologize that the customer was placed in this situation and that treatment was not fully rendered. Here at ***, we are doing our best to navigate through SmileDirectClubs bankruptcy and are focused on being a trusted resource for all SmileDirectClub customers. Unfortunately, at this moment, we are unable to process any balance adjustments since adjustments, cancellations, and refunds are determined by the provider.  
  
  Furthermore, HFD has a professional and ethical duty to deliver fair and appropriate services with respect to consumers.  Thus, we have placed the account on hold until we have established an effective plan and resolution to satisfy the customers concerns. They will not receive any communications or notices for payments or past due payments from HFD, the form of payment associated with the account will not be charged, and the account will not be sent to collections.  HFD is urging the new creditor to quickly establish a decision so these concerns may be resolved.   
  
  
  If you have any questions please feel free to contact us at **************.
  
  Thank You, 

  Customer Answer

  Date: 06/04/2025

  I am not satisfied with the *** response to resolve this issue. I want a full refund of all the payments I made. 

  

  Business Response

  Date: 06/05/2025

  Hello ******,
  
  We received Freddilita ******** rejection.. We apologize that the customer was placed in this situation We understand that the customer is not satisfied with the products or services from SmileDirectClub (SDC), and they are also contesting Healthcare Finance Direct, LLCs (HFD) ability to collect payments with respect to their SDC account.  They are, in fact correct, that HFD is NOT a party to their agreement, but rather a servicer.  The Retail Installment Credit Sale Contract (Contract) states that Payments are made to Healthcare Finance Direct, LLC as payment processor for Provider.  This provision indicates,with their acknowledgement, that *** operates at the direction of the provider,in this case formerly SDC, to collect payments from them.  Decisions regarding disputes of the products/services and refunds would ordinarily come from the creditor (SDC) since the Contract is between the customer and SDC as they pointed out, and HFD would merely operate at the direction and decisions of the creditor.     
  As a point of consideration, we must also direct their attention to the Assignment provision indicating that Buyer agrees that he/she shall not assign or transfer his/her rights or obligations under this Contract. Buyer agrees that Provider may assign its rights under this Contract at any time and any assignment shall be binding and inure to the benefit of all of the respective legal representatives, successors and assigns.  This provision indicates that the creditor may assign or transfer the contract to a new creditor, which is what has recently occurred.  Since the Contract has been assigned to a new creditor, HFD now provides its servicing obligations on behalf of and at the direction of that new creditor.  Similarly, decisions regarding disputes and payments are between the customer and the new creditor,and *** maintains its position as a servicer. 
  
  
  If you have any questions please feel free to contact us at **************.
  
  Thank You, 

  Customer Answer

  Date: 06/10/2025

  I do understand that HFD is not  a stated party in the agreement with *** but I believe that as a payment processor it is also their responsibility  to help with payment disputes between the debtor and the creditor. And that is what I am asking to their good office to help me  not only to stop the payment collection but get a refund to all the payment I made. 
  Thank you.

• Initial Complaint

  Date:05/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into Dentist of ********** to start new treatment but I was pressured into signing forms for a new loan. Ive been trying to contact both sides about a refund because I cancelled my treatment and have gotten radio silence on HFDs part. I signed a document at the dentist of ********** stating they would refund *** and they said they would send it. I called someone on the phone at HFD and they couldnt tell me anything about the case but if it was rejected or not. I asked when I will find out and he said the weekend. Its been 30 days+ and Ive still heard nothing after emails and calls. I just want my refund. Im a broke college student.

  

  Business Response

  Date: 05/13/2025

  Hello ******,
  
  We received ***** ********* complaint. We apologize that the customer was placed in this situation. After review of the account we show that the account has been cancelled as of 5/13/25 and a refund has been issued. We apologize for the delay and we ask that the customer please allow 7-10 business days for the refund to reflect on their end at their financial institution.
  
  
  If you have any questions please feel free to contact us at **************.
  
  Thank You, 

• Initial Complaint

  Date:05/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have around $2,000 left to pay off on a financing agreement through Healthcare Finance Direct for services with *********. However, I stopped using the services and did not complete the full treatment package. Unfortunately, I was told there is no way to receive any refund or compensation because I had signed up for a promotional package that offered a discounted rate for multiple areas.
  
  Even though I explained my financial hardship and requested to lower my monthly payments, I was told that I couldn’t adjust the payment arrangement. I was given a reason related to the original agreement, but it didn’t offer any flexibility—even with my current financial situation.
  
  This has become a serious financial burden, and I feel stuck paying for services I didn’t receive in full, with no way to adjust or get help. I’m seeking support in either canceling the remaining balance, receiving partial compensation, or at the very least adjusting the payment terms to make it more manageable.

  

  Business Response

  Date: 05/13/2025

  Hello ******,
  
  We received ******
  ********* complaint. We apologize that the customer was placed in this
  situation. After review of the account we show that we did reach out to the
  provider to get clarification on the treatment and were advised that the services
  were rendered, and the customer Is responsible for the money owed. We apologize
  that the customer is currently facing financial hardship, and we have offered a
  payment arrangement with the customer but unfortunately that arrangement was
  not kept which has kept the account in a delinquent status. We ask that the
  customer give us a call to set up an additional payment arrangement to avoid
  the account being sent to collections.
  
  
  If you have any questions please feel free to contact us at
  **************.
  
  Thank You, 

  Customer Answer

  Date: 05/13/2025

  Hello,
  
  
  Thank you for your response.
  
  
  I’d like to clarify that I did not receive the full services from *********. I stopped going to my treatments and did not complete the full course of services. When I spoke with *********, they mentioned that because I received a promotion, I was not eligible for a refund. However, I want to be clear that I have completely stopped attending treatments and did not finish the service I originally signed up for.
  
  
  Yes, I do have proof. I received only 8 treatments, as shown in the images I’ve provided. I also want to mention that I had purchased another package, which is why there are two accounts with HFD under my name.
  
  
  Please let me know what additional documentation or information you need. I’m willing to work together to find a fair solution and avoid further financial hardship.
  
  
  Thank you for your time and understanding.
  
  
  Best regards,
  ****** *********
  
  

  

  Business Response

  Date: 05/15/2025

  Hello ******,
  
  We received ******
  *********** rejection. We apologize that the customer was placed in this
  situation. We have submitted an additional request to verify with the provider
  for the services rendered and to clarify if an adjustment or refund is needed on
  the account. This request can take up to 30 days to complete as we ask the
  customer please be patient with us as we await a response from the provider.
  Once we have an update we will follow up via email to the customer.
  
  
  If you have any questions please feel free to contact us at
  **************.
  
  Thank You, 

  Customer Answer

  Date: 05/19/2025

  Hello,
  Thank you for your response. I want to clarify that I respectfully reject the outcome at this time, but I accept the 30-day review process as I understand it is necessary to verify the services with the provider.
  That said, I’m currently being charged at least $200 a month, and due to my financial situation, this is placing a significant burden on me. While I wait for the review to be completed, I’m  requesting immediate assistance, whether that be pausing the payments or temporarily lowering them, until a resolution is reached.
  Thank you for your time and understanding, and I look forward to hearing if any interim support can be provided.

  
  Best regards,
  ****** *********

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to *************. They performed practices on me without my approval and NEVER spoke to my insurance company. They sent me to HFD. After I made a complaint to ******, they stated that a refund was sent to *** and not to worry. Now I'm getting calls from ***? No. This is not right.

  

  Business Response

  Date: 05/06/2025

  Hello ******,
  
  We received ******* Sanchezs complaint. We apologize that the customer was placed in this situation. We do apologize but we are not able to take any action on the account as it has been sent to Tek-Collect the collections agency as of 4/3/25. We ask the customer please reach out to them at ************** for any assistance in regards to payments or arrangements on the account.  
  
  
  If you have any questions please feel free to contact us at **************.
  
  Thank You, 

  Customer Answer

  Date: 05/06/2025

  They have sent me to collections on a fraudulent charge. No. This will not suffice. 

  

  Business Response

  Date: 05/13/2025

  Hello ******,
  
  We received ****** ******** rejection. We apologize that the customer was placed in this situation. As previously stated we are unable to take any action on account as it has been sent to collectors for non-payment. We ask that the customer please contact ********** to discuss the account.
  
  
  If you have any questions please feel free to contact us at **************.
  
  Thank You,