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Find a Location

Family Motors Acura has 1 locations, listed below.

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    Business ProfileforFamily Motors Acura

    Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/3/2022

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Our company provides auto sales.

    Business Details

    Location of This Business
    4625 Wible Rd, Bakersfield, CA 93313-2639
    BBB File Opened:
    7/27/2017
    Years in Business:
    16
    Business Started:
    10/31/2007
    Business Incorporated:
    7/11/2001
    Accredited Since:
    6/3/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 89697 for this business, issued by DMV - Occupational Licensing Branch. The expiration date of this license is 3/31/2026.

    These agencies may include:

    DMV - Occupational Licensing Branch

    PO Box 932342

    Sacramento CA 94232

    (916) 229-3127

    http://www.dca.ca.gov

    BBB records show a license number of 282908 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 3/31/2025.

    These agencies may include:

    Bureau of Automotive Repair

    10949 N Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.autorepair.ca.gov

    Type of Entity:
    Corporation
    Alternate Business Name
    • Jose Arredondo Enterprises, Inc.
    Business Management
    • Mr. Michael Moczulski, CEO/Owner
    Contact Information

    Principal

    • Mr. Michael Moczulski, CEO/Owner

    Customer Contact

    • Mr. Michael Moczulski, CEO/Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/09/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I brought my MDX 2016 in to the family motors of Acura dealership on March 29 2024 for a recall. They had it for over a week I ask on April 5th to have it ready for pick up for that next Monday. After picking it up the engine cover wasnt on, or the battery covers there were scenes all on my floor board. Then I realized there was paint chips all under the hood, all over my windshield and a big spot on top of the roof of my car where it looks like some chemical was spilled on it and just ate the paint off. I reached out to the dealership and even sent pictures to the service center guy and he claim there not responsible for that and I never gave them a notice I was picking my vehicle up so even though Ive been dealing with the same person the whole time and did in-fact ask him to have it ready after telling him I couldnt afford the $5000 worth of work he wanted to do, he is now denying he had any notice it was getting picked up and thats why it didnt have things put back on it and its the paints fault basically that that had happened even though it happened while under the dealerships care. Id like them to come up with some type of resolution. Im so disappointed! This is my only vehicle, Im a single parent and at a lost on what to do.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Silvia P

    1 star

    11/03/2023

    Service ***** very incompetent you take car in comes back with different issues. I honestly believe they are switching out *********** been calling for a week no call back I leave messages and no one returns calls . The owner **** needs to be involved so he knows whats going on !!

    Family Motors Acura Response

    11/07/2023

    Customer brought vehicle in for warranty repairs. Job was completed. Four days later she was complaining about a noise when turning. We drove all the way out and picked up her vehicle and delivered it back when the repairs were complete as a courtesy and to help compensate for the inconvenience at no charge to the customer. She later complained that one of the wipers on her car was missing. None of the repairs performed were remotely related to the wiper, however, as a courtesy we offered to have it replaced, even though it was an aftermarket part. We asked her to stop by at her earliest convenience and we would take care of it. We also called her again regarding the issue and she hung up on us not allowing us to respond.

    Local BBB

    BBB Serving Central California & Inland Empire Counties

    BBB Reports On

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