Complaints

This profile includes complaints for Bill Wright Toyota's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bill Wright Toyota

  5100 Gasoline Alley Dr Bakersfield, CA 93313-3200

  
• 

  Bill Wright Toyota

  4900 Gasoline Alley Dr Bakersfield, CA 93313

  
• 

  Bill Wright Toyota

  5700 Gasoline Alley Dr Bakersfield, CA 93313-3776

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/10/2025 I went to buy a 2025 Toyota Camry at Bill Wright Toyota. I agreed with the salesman on no warranty. When I got to the finance manager, ****** ******, he said if I got the most expensive warranty they had which was a 5 year 125k miles warranty he could lower my interest rate several percentage points. He was making a loan I could already qualify for conditional on me buying an after market warranty that was the most expensive they had that I didnt want. This is unethical and violates the law. I didnt agree to his deal but I believe he has probably defrauded many people in our community.

  

  Business Response

  Date: 07/15/2025

  We take all customer feedback seriously and are committed to conducting business with the highest level of integrity and transparency.
  We are sorry to hear about the concerns raised regarding the interaction with our finance department during the customers recent visit to **********************. It is our policy that all aftermarket products, including extended service contracts, are strictly optional. No customer is ever required to purchase these products as a condition of loan approval. We are reviewing this specific transaction internally. If the customer felt pressured or misled in any way, we sincerely apologize.
  After learning of the customers dissatisfaction, we offered to cancel the transaction and allow for a full return of the vehicle, which the customer accepted. We believe this resolution was in the best interest of all parties and demonstrates our commitment to doing what is right.
  Our goal is always to provide a respectful, transparent, and pressure-free environment for every guest.

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,On February 7, 2025, I visited Bill Wright Toyota to address a recurring roof rack leak on the drivers side of my 2021 Toytoa Rav4 Prime. This issue had previously been repaired under a Toyota recall at Mossy Toyota in *********, **, on May 15, 2023, where all four roof rack mounting points were fixed. However, the drivers side has started leaking again.Bill Wright Toyota confirmed that the roof rack is indeed leaking but refuses to repair it, citing that their initial fix came with a one-year extended warranty, which has now expired. However, I purchased an extended warranty with Toyota that covers "faulty workmanship." Despite this, Toyota is claiming that the warranty does not apply to the roof rack, leaving me with no option but to pay $1,000 out-of-pocket for the repair.This issue remains an open recall with Toyota, and they should either honor the recall or acknowledge that their previous repair, which lasted less than two years, has failed. The leak is now causing interior damage, and I believe Toyota should take responsibility for properly addressing the problem rather than placing the financial burden on me.They also had me pay $195 diagnostic fee for telling me the problem is what I already knew it was. I would appreciate your assistance in resolving this matter.

  

  Business Response

  Date: 02/17/2025

  Our Service Manager contacted the Toyota *********************** in regards to Ms. ******** concerns.

  Ms. ****** spoke with our Service Manager on Friday and was advised the following options that were provided by the Toyota ***********************:

  1. Return to Mossy Toyota where the warranty enhancement was performed and have them fix the issue. 

  2. Contact Mossy Toyota and see if the are willing to pay us to perform the repair.

  3. Contact the Toyota *********************** and request a "Goodwill Repair".

  The representative from Toyota *********************** stated that they would reach out to the customer and advise of any decision on their part.

  Customer Answer

  Date: 02/20/2025

  I spoke with Mossy Toyota, and they stated that they do not reimburse other Toyota locations to cover repair costs in cases like this while also expressing uncertainty as to why Bill Wright Toyota would suggest otherwise.  Additionally, Mossy Toyota conveyed their dissatisfaction with how Bill Wright Toyota is handling the situation and recommended that Bill Wright Toyota either contact them directly or submit a "good faith" repair request to Toyota ************** They emphasized that, as the customer, I should not be responsible for reaching out to Toyota Care, as Bill Wright Toyota has the authority to make this request. It appears that both dealerships are unwilling to take responsibility for resolving an issue that is clearly attributable to Toyota.
  

  

  Business Response

  Date: 02/28/2025

  Our Service Director has scheduled an appointment for next Friday 3/7/2025. He has been working with Toyota to assist in resolving the issue.

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a very disappointing experience purchasing a car from this dealership. I was promised the car would be delivered the next day at 10 AM. Instead, my daughter had to go pick it up because they failed to deliver it as promised. She waited for two hours, only to be told the car still wasnt ready and to come back in an hour. When she returned two hours later, the car was still not ready. After another three-hour delay, they finally delivered the car.Upon inspection, we discovered that all the accessories I had purchased were missing. When I confronted them, they claimed that the purchase only included the car itself. This was unacceptable, so we decided to return the car and sign a cancellation letter.The manager was dismissive and claimed he only knew about a scratch on the hood they were supposedly fixing in the morning, but nothing else. He deferred all responsibility to their general manager, who was unavailable. The staff were incredibly rude and disrespectful throughout this ordeal.I strongly recommend avoiding this dealership. Their service is unreliable, their promises mean nothing, and they do not treat customers with respect. You will not get a good deal or experience here.

  

  Business Response

  Date: 11/25/2024

  **** ***** our General Sales Manager spoke with Mr. ******** on 11/22/2024. They discussed the miscommunication and are working to resolve the situation. **** is locating a different vehicle that has the accessories the customer wants.

  The customer is satisfied with what **** is doing to resolve his concerns.

  Customer Answer

  Date: 11/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ********
  
   
  

• Initial Complaint

  Date:09/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a different car and never given the opportunity to test drive or see the vehicle before I purchased it. They had another car sent, but I never saw it. When I called the salesperson to voice my complaints, they claimed that I had driven it, but I had never done so. I had also asked them to check the cameras, but they had never done so. They also blamed me for signing the paperwork without giving it a test drive. The automobile was also pretty slow when I drove it. Not what I had anticipated.

  

  Business Response

  Date: 09/13/2024

  Our General Sales Manager attempted to contact the customer via phone on 9/10/2024. Left message and still have not heard back from customer.

  Customer Answer

  Date: 09/13/2024

   I am rejecting this response because:
  
  I did reach back out to them twice and I got no response. 

  

  Business Response

  Date: 09/17/2024

  ****** to allow customer to return ******* and sell her a Camry.  Camry should arrive within one week.

  Customer Answer

  Date: 09/22/2024

   I am rejecting this response because:
  
  We are still in the process of talking things out and finding a solution 

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a vehicle inspection service for 1:45PM on 9/6/2024, requesting that Bill Wrights service department look at my suspension and alignment. My service advisor came across as a bit rude starting with drop off but I assumed he was just having a tough day. Then later when he called me to pick my car up, he said he wouldnt have any info or results until the following day because the mechanic was writing down all the parts Id need. I didnt receive any contact after that, and got the exchange shown in the attached pictures when I reached back out to him again over 24 hours after my appointment. What was sent to me did not contain the promised information, and Bill Wrights service advisor simply stopped responding rather than doing even the most basic work to help me. Ive spoken with Toyota corporate and they can confirm there is a note promising I would receive a full estimate, but no additional information beyond what I saw. I am unsure if they even looked at my vehicle, and they certainly havent rendered the service I paid for. I suspect they may be treating me poorly as I purchased the car from a different dealership.

  

  Business Response

  Date: 09/10/2024

  Our Service Director spoke to ************ and issued him a full refund and apologized for the miscommunication.  

• Initial Complaint

  Date:07/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car for maintenance regarding a manufacture issue where the moonroof does not close in its entirely. I took my car on 06/28/2024 and the only updates that have been provided to me are because I call and have to follow-up. I asked them for a rental and they stated that they can only provide me with a week since that what they are covering but they do not even have an estimated time for my car to be fixed. The service reps do not help at all I called and they told me to call Toyota my self it is frustrating since I am going on 2 weeks with out a car.

  

  Business Response

  Date: 07/11/2024

  ******************** had contacted the Toyota Experience phone center to express his concerns prior to filing this complaint with the BBB.  *********** Director made contact with ******************** apologizing for the parts needed to execute the repair being on back order.  Our Toyota representative was able to offer a solution to resolve the issue and the repair will be completed 7/12/2024.  

  Customer Answer

  Date: 07/11/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 28 we picked up our 2018 Toyota Tacoma from Bill Wright Toyota which was taken in due to the check engine light coming on a few days prior. At the time of taking the vehicle in, it had approximately ****** miles. Bill Wright toyota charged us $931 due to ,neither them nor the warranty that my father purchased with the vehicle in 2019, were willing to cover any expenses. The reason that the warranty refused to cover any of these expenses was because there was no proof of maintenance that my father was able to provide. He made it clear to both Toyota as well as the warranty company that he did not have proof of maintenance because all oil changes were done by him since all local maintenance shops had been closed at the time due to the covid-19 pandemic (he did not keep proof of purchase for the oil nor the oil filters from ******* as he was not aware he should have done so). Bill wright toyota provided an invoice (Invoice NO. T0CS930128) stating that cylinder head 1 is leaking through exhaust valve at 70% and they recommend to remove head and inspect it. Toyota has quoted us to pay a total of $18,281.67 for this job on top of the $931 that was already charged for the diagnosis. Since the warranty nor Toyota is willing to cover we have declined this service for the time being as we simply can not afford this. We find it unjust to have this issue on a truck that has only ****** miles on it and to be expected to pay this large amount of money out of pocket. If we accepted this service and paid $18,281.67, Toyota was only offering us 1 year warranty for this issue. We were refused coverage from both the warranty and Toyota simply for not keeping our receipts from ******* to show that we indeed did purchase the oil and oil filters there to perform the oil change on the truck when it required us to. Oil changes were performed on the truck as the vehicle requested of us and hope you are able to help us obtain a more fair price or coverage for this maintenance.

  

  Business Response

  Date: 01/03/2024

  Contacted customer and apologized for his frustration.  Explained that the quote he was given was worst case scenario.  Provided a revised estimate of $8100.59 minimum. This would include: complete tear down, assembly after repairs, estimated machine shop charges, and all fluids. Also informed customer that the estimate may go up based on the findings after tear down and machine shop inspection.  ******** stated that he would discuss with spouse and let us know.

  Customer Answer

  Date: 01/04/2024

   I am rejecting this response because:

  My father was contacted by Bill Wright Toyota the same day we received a response from BBB regarding our case where Bill Wright Toyota provided a revised estimate of $8,100.59 minimum. In the message they mentioned that this includes: "complete tear down, assemble after repairs, estimated machine shop charges, and all fluids. Also informed customer that the estimate may go up based on the findings after tear down and machine shop inspection." This does not match up with the information they provided my father when they called him. When they called my father on the phone they mentioned that labor costs are approximately $7,000 but with any other findings and parts and assembly this value could increase to $10,000-$13,000. We are unhappy with the estimate range being potentially up to 50% higher than what was provided to us in this BBB response. While this range is lower than the $18,281.67 that was initially quoted, we are not happy with such a high cost. Furthermore, we do not understand why the range is so large; I understand that other issues may be found on the vehicle. However, Bill Wright Toyota already performed a diagnostic on the vehicle. When we initially took the vehicle in we were under the understanding that we would pay ~$100-$200 but they then called us offering a more in depth diagnosis for which we ended up paying $931. Like I said, while I understand  that other issues can be found on the vehicle I would imagine that this would have been found with the detailed diagnostic that we paid $931 for out of pocket. We would appreciate a more narrow range, ideally closer to the value of $8,100.59 that was provided to us here. Thank you for your understanding and your time. 
  

  
  

  

  Business Response

  Date: 01/08/2024

  Will need to respond on Tuesday 1/9/2024. There has been several communications between multiple parties involved in this case.  

  Customer Answer

  Date: 01/22/2024

   I am rejecting this response because:
  
  I hope you are doing well. I'm reaching out regarding case #********. The last message on BBB.org that was received from Bill Wright Toyota was on January 8,2024 where they stated "Will need to respond on Tuesday 1/9/2024. There has been several communications between multiple parties involved in this case". I tried giving you a call soon after receiving this message from them and left you a message but I don't believe I heard back from you. It is unclear to my father and I what they meant by this and we never got another response from; I was wondering if you have any additional insight and would be able to better explain this to us. My father can be reached at ************* or I can also ask him to give you a call. Thank you for your time.
  

  
  

  
  

  

  Business Response

  Date: 01/22/2024

  ******* our Shop ******* spoke with ************** and clarified the estimate and repairs. ************** was offered a $400.00 discount on the labor portion of the repair.  ************** advised that he was going to get an additional estimate from another repair facility and would let us know if he wanted to proceed.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2016 KIA ****** from this ********** on July 26, 2023. 2 months after I purchased it I noticed a small leak(which I thought was small) took it to my local Kia ********** was told first it look like the drain plug was put on too tight (was stripped!) & was actually broken & had been leaking onto the carpet piece under the engine. I was also told that by the looks of it, it had been leaking for awhile because most of the oil was soaked into that carpet piece. So I paid for an oil change $109 in which the ********** replaced my plug for free. But it continued to leak so I took it back that's when the kia ********** told me that actually by where the plug was, there was a small crack in the pan. So I had to pay $320 for that to get replaced. By this time I reach out to Bill wright (*************************** acquisition specialist) to let them know what's going on. Also when they removed the old pan there was metal shavings in the pan in which I took pictures of & informed bill wright. After that first email I got a response back saying my concerns would be forwarded to the sales manager who would be reaching out to me. To this day he/she has not reached out to me. In October my thermostat went out which I had to pay $200 for the parts (including housing)& labor again I emailed bill wright about this & I got a response that said they were sorry but extended warranty was not purchased. Now Nov 6th both my belts to my vehicle went out I smelled burned rubber coming from my hood, took it to my mechanic right away & was told both belts were very bad another $250. He also informed me about the new "knocking" sound that is now coming from my engine which he says is *** knocking & that a fix for that can run me almost $3000! That this engine is no good.

  Customer Answer

  Date: 11/10/2023

  I've attached copies of my sale contract. & I also made a mistake on the purchase date I meant to put **** not July. Sorry for the mistake. & Thank you for your time 

  

  Business Response

  Date: 11/15/2023

  Left message for customer 11/15 @ *******

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We buy a car from Toyota and the car have a lot of issues and malfunction 1 glass coming from AC 2 break sistem light on 3 transmission light on The car is under warranty and they don't want to fixed We are current on payments and pay more money to principal as well The car is serifed pre owne and have warranty for 3 years We took the car to service department and they don't want to fixed

  

  Business Response

  Date: 08/29/2023

  Spoke with customer briefly.  She stated that she will call back once she gets off work.

  Customer Answer

  Date: 09/13/2023

   I am rejecting this response because:
  
  They told me can't find anything wrong with this car...... Everything is good
  Today I'm driving and have the break sistem light on again.....
  Please we need help
  

  

  Business Response

  Date: 09/15/2023

  When the customer came in to have ** address the issues, one of the issues we could not duplicate.  We have reached back out to the customer to return when the warning light is on and we will resolve the issue.

• Initial Complaint

  Date:09/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2021 Toyota Highlander on March 20, 2022 and as of today I still don't have my license tags. I've called Bill Wright 3 times and they have done nothing. My last phone call was to the general manager Sept 13, 2022 and to date he hasn't returned my phone call.

  

  Business Response

  Date: 09/15/2022

  The DMV held up the processing of the registration.  The issue was resolved late last week and the customer will be receiving registration via mail within the next couple weeks.

  I will contact the customer via telephone today.

  
  

  Thanks,