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Business Profile

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Rare Beauty Cosmetics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deceptive advertising, predatory sales practices, telemarketing fraud, using personal information to cause spam, pyramid schemes involving coordinated social media posts and magazines including personal information, identity theft, imitation of likeness, computer and phone trespass, imitation and theft of private images, damage to and imitation personal property and sharing to public as a means of marketing and sales increase, Shares and imitates personal information and private posts and messages with other accounts, businesses and individuals, instigates abuse

  • Initial Complaint

    Date:03/21/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a refund because I am unable to send back the items that were sent to me DAMAGED, I just had surgery and have no transportation to be going around sending these items back. I keep getting the same automated responses and no actual help. I sent in the photos of the damaged items and it feels like a waste of money . Im very disappointed as I always shop from rare beauty but this is a horrible experience and shows they dont care about their customers

  • Initial Complaint

    Date:10/30/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 10th, 2024, I purchased various products from Rare Beauty. This was delivered on July 15th, 2024. Upon opening and inspecting my package, it was clear that one of the products had broken before or during transit and had leaked outside the package. I took pictures as I was opening the package for the first time to document that damage. Once the product was fully opened, it was determined to be completely unusable as the product was shattered. I reached out to customer service on July 16th and included the pictures I had taken. I received no response and reached out again on July 22nd. Once again I received no response and sent another email on August 2nd. I received a response from ****** *. on August 5th who informed me that I had the option for a replacement or refund since I was still within 30 days of purchase. She also requested further pictures of the product to include the batch number. I quickly and eagerly responded on August 6th that I was on vacation but would like to receive a reshipment of the same product and would provide the requested pictures once returning home. On August 9th I reached back out including the pictures that were requested. I never received a response or a replacement product. On August 26th I reached out again requesting an update and received no response. On September 4th I reached out again and received no response. At this point I just want my money back as this has been a long, exhausting, and disappointing process and I have little to no faith in the company moving forward. I have included pictures to support all of the provided facts. Thank you!

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned an order 42 days ago. The received the order 35 days ago. I've been emailing them for 29 days asking for an update on my refund. All emails go ignored. So I've reached out to all their social media channels. I'm ignored. I'm due a refund and I really need my money back

  • Initial Complaint

    Date:01/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12/21/23 for items from Rare Beauty. The website advertised "select overnight shipping at checkout, and receive your items by Christmas" -- so when I checked out, I selected overnight shipping for $18.00. I did not receive my items by Christmas and instead received them on 12/26/2023. All carriers were delivering packages on 12/22, 12/23, and 12/24 but my order sat there with no updates. The label was created the next business day but the item didn't even move until 12/26/2023. See photo of tracking. This item did NOT ship overnight, and this is false advertising. I have sent 3 emails, 3 comments on social media, and also texted with **************** and NOBODY responded to me until I finally called today. Rare Beauty is refusing to refund my shipping charges despite the fact that their website advertised "select overnight shipping to receive by Christmas." Instead of refunding my $18 in shipping fees, they are asking me to send them a photo to prove that their website actually stated this even though they acknowledged that their website did state this. All I am asking for is an $18 refund as I paid OVERNIGHT shipping and did not receive it as advertised.

  • Initial Complaint

    Date:08/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attached the emails with myself and the agent.I purchased a face highlighter and it broke into pieces, I sent the picture and date of purchase to the company. They offered to send me a gift card in the amount of the item online, I agreed. However, the gift card was less that the item and then the agent told me he has no way of providing one *********.I would like a new item to be shipped to me at no cost to myself, which they are capable of doing.

Rare Beauty Cosmetics is NOT a BBB Accredited Business.

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