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Business Profile

General Contractor

DC Custom Framing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

This profile includes complaints for DC Custom Framing's headquarters and its corporate-owned locations. To view all corporate locations, see

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DC Custom Framing has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February of 2025 i hired DC Custom Framing to rebuild my flooded house. I did a walk through with ******* ********* the owner of DC Custom Framing. We itemized everything out for the rebuild and put an estimated price on each applicable rebuild item. Once the project started ******* had received his last big payment for the job and abandoned the job. He stopped returning my calls, texts, emails and most importantly stopped paying the sub contractors to complete my house. He used $198,500 mostly on himself on not on the job. He never completed or paid for the cabinets, quarts, floors, plumbing, electrical, sinks, drywall and didn't pay the painter. Some of these items he made down payments on but did not complete the job he was contracted to do once he was paid in full. I have attached are itemized contract and have already filed a complaint with the **** and his insurance ***

    • Initial Complaint

      Date:09/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Building Permit with **************, applied for June 7, this year. We still do not have completed Permit, therefore, cannot have final inspection by ************** Inspectors. Have contacted contractor, DC Custom Framing, multiple times (12?) and Designer, *********************************** (2 times), and are always promised they will take care of it. These contacts made by us were over a period of 2 months (early June to end of July) and we finally gave up. The contractor referred us to the Designer and the Designer blamed the contractor as the Designer claims to have been brought in to the process late.

    DC Custom Framing is NOT a BBB Accredited Business.

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