ComplaintsforAuburn Racquet Club Inc.
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Complaint Details
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Initial Complaint
06/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They canceled my family membership after 5 years. There reasons for doing so I believe to be false. They still took a whole months due and refuse to pay it back in the amount of $197. *** left the owner a few messages and he will not call me back. Whenever Ive spoken to an employee they are rude.Business response
06/01/2023
To Whom It May ******************* membership was cancelled after years of issues with this family creating problems not adhering to club rules, specifically, allowing their children to run around without supervision, especially on the pool deck, and the complainant's aggressive behavior toward the women in management roles when decisions the business made didn't sit well with him.
After numerous incidents with one of their children in our babysitting department resulting the first time in a one-week suspension from babysitting and then after more incidents, a month long suspension, Both suspensions due to the child either hitting other children or trying to leave the room unsupervised, both of which are against our rules.Both times the parents were spoken to about the problem with their child. The parents then decided to let their child roam around the grounds freely without supervision and the incident that caused the the final straw of terminating their membership was discovering that it was their child that was identified by other members as the one in a brand new $35,000 sauna, jumping on the wooden seats inside so hard and breaking the wood and causing over $1000 in damages.
The complainant has a history of aggressive behavior with my staff and in the best interest of the business this family was terminated. Given the circumstances of the termination, no dues will be refunded.
***********************, Owner
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.