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Business Profile

Debt Relief Services

Oak View Law Group, APC

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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke with ***** and explained that I am currently a furloughed employee. I also sent him an email with documentation verifying my furloughed status. In my previous message, I explained that Im unable to make a payment at this time because of my situation.However, today he claimed that I never responded to his email, even though I didnt receive a reply from him. Despite that, a payment attempt was made anyway. When I spoke with him today, he told me not to talk to him any kind of way. I was very upset and nearly in tears because of my situation, but he showed no compassion. He even said, If you paid your bills, you wouldnt be in this situation, and then hung up on me.His behavior was unprofessional, disrespectful, and completely lacking in empathy.

    Business Response

    Date: 10/28/2025

    We sincerely apologize for Ms. ******* experience and appreciate her bringing this to our attention. An internal review was immediately conducted, and appropriate action is being taken regarding Harrys conduct.

    To ensure proper handling of the case, we have transferred Ms. ******* file to ****** *****, a senior and experienced member of our **************** team. ****** has already contacted Ms. ****** and will provide copies of all receipts and confirmations of payments made to her creditors to maintain full transparency.

    We regret the inconvenience caused and reaffirm our commitment to professionalism, empathy, and client satisfaction.

Oak View Law Group, APC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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