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Business Profile

Auto Repairs

Jack's R Better, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my car towed to Jacks R better on a Monday. I did not hear back from them for 3 days. When I finally spoke with the owner, the price he quoted was 2.5x more than he originally quoted.I made a cash deposit for the work on Friday. He informed me that the car would be ready by Tuesday, latest. I had to call on Tuesday afternoon and inquire about the vehicle. Was told that it was taking longer, and it would be ready on Wednesday. Well it wasn't ready until Thursday afternoon. He did not communicate with me at all. I had to make all of the phone calls. I had the feeling that because I am a woman he thought he'd try and pull something over on me. And he insisted that I pay in cash.

Jack's R Better, Inc. is NOT a BBB Accredited Business.

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