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Business Profile

Pizza

Roundtable Pizza Atascadero

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/22/24 I placed an order for pizza and wings after reviewing the single photo copied menu posted. I paid cash. As i was waiting for my food, I noticed my receipt did not reflect the prices on the menu. When I brought this to the attention of the employee, Kalen H. and requested a refund, his response was, "There is nothing I can do." I explained to him this type of practice is fraud and unlawful. He shared the business is under new ownership and they do not have menus to reflect the current prices. I left my number and requested the owner call me soonest. I did not receive a call. The next day I went in and spoke to another employee. She phoned the own in my presence and detailed my complaint. She ended the call and explained to me that the owner said, "Because the incident happened the day prior, and because you ate the pizza you will not get a refund." I asked her to call the owner back and permit me to speak with him. She declined and stated she would send him a text message and ask him to call me. I have received no call as of this moment.

    Customer Answer

    Date: 07/25/2024

    Update: I also filed a complaint with local Weight and Measures. An agent visited the business yesterday and spoke with the owner, ****. The agent reported the menus have been updated to reflect the current prices charged. The agent reported **** stated he is willing to provide me a refund and planned to contact me on 7-24-24. I have yet to hear from him. According to the agent, **** reported it was all just a "big misunderstanding." There was no mistake that **** refused to provide me a refund on 7-23-24. I have additional complaints for other members of the community who had the same exact experience with this business; being overcharged, asking for a refund, and **** refusing. This conduct is clearly a pattern and not a one off.

Roundtable Pizza Atascadero is NOT a BBB Accredited Business.

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