We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software Developers

Ceiva Logic, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Ceiva Logic, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ceiva Logic, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Ceiva Logic, Inc.

      12455 Branford St STE 24 Arleta, CA 91331-3485

    • Ceiva Logic, Inc.

      303 N Glenoaks Blvd STE 200 Burbank, CA 91502-1118

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I renewed my subscription for a Ceiva frame on 7/12/2024 for $89.95. The picture frame had not been working (the screen when black) on 7/23/2024, so contacted Ceiva and they issued an RMA #***** to return for repair. ****** from Ceiva said it would take 4-6 weeks. They were very eager to get the frame returned as soon as possible and there were no questions asked or never helped to troubleshoot the frame before sending it for repair.9/16/2024 I sent a message to Ceiva on their website to inquire about the repair. The response said they would reply to me within 48 hours but sending this inquiry would not expedite a response. I never received a response by phone or email from Ceiva.On 10/21/2024 I left my phone number so ****** could call back. ****** called me on 10/25/2024 to let me know that the picture frame should be returned within a week or so. I asked about my subscription renewal, and he said that they would give me a credit for the number of days they had the frame for repair. It is now 11/10/2024, and I haven't received the repaired picture frame or a credit or refund for the ************* I tried to login to the Ceiva website, and it says, "Please try again, Invalid sign in name or password."The fact that they lied to me about repairing my picture frame, me sending it back to their location in *******, **, contacting them way after the 4-6 weeks, getting calls that they would be returning it within a week or so and not getting my property returned, and me being locked out of my account (as my username and password doesn't work), indicates to me that they are being deceptive and fraudulent in their business practices.I want a refund of $89.95, and I want to let other consumers know about the deceptive practices of Ceiva Logistics.I was never notified that there was anything wrong with their business.Also, it seems convenient and suspicious that when I renewed my subscription then things started to happen to the picture frame for it to stop working.

    Ceiva Logic, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.