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Business Profile

Electric Vehicle Charging Stations

EVCS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Vehicle Charging Stations.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint due to repeated overcharges caused by malfunctioning EVCS charging stationsprimarily at City of *************** 639. Between October 2024 and May 2025, I was charged multiple $.99 session fees on several dates because the chargers would frequently stop mid-session or fail to start properly. Each time, I was forced to restart the session, which led to another session feeeven though I was trying to complete a single uninterrupted charge.These are the dates and locations:City of *************** 639 May 23, 2025 5 sessions May 22, 2025 4 sessions May 10, 2025 4 sessions April 2, 2025 2 sessions March 30, 2025 2 sessions March 10, 2025 2 sessions February 17, 2025 2 sessions January 21, 2025 4 sessions January 8, 2025 3 sessions January 3, 2025 2 sessions December 30, 2024 2 sessions November 27, 2024 6 sessions November 5, 2024 5 sessions October 7, 2024 2 sessions US Bank *********** May 17, 2025 2 sessions (also 1 session that day at Lot 639)In total, I experienced at least 49 duplicate sessions, all charged at $0.99 eachamounting to approximately $48.51. I reached out to EVCS Customer Support and corresponded with ******** ***** and ***** *****. They acknowledged my concerns but denied a refund, citing their Terms and Conditions and stating that they cannot guarantee 100% uptime.However, this is not a complaint about general station availability. My concern is specific: malfunctioning EVCS-owned chargers caused multiple fees for what should have been a single session. This is a billing error caused by faulty infrastructure, not user error or external outage.This billing practice feels predatorycharging customers multiple times due to **********************'s own malfunctioning stations, with no process for accountability or customer resolution. I am requesting a refund of approximately $48.51 and for EVCS to formally review this pattern of overcharging.

    Business Response

    Date: 05/30/2025

    Dear *********,

    Thank you for reaching out to us through the Better Business Bureau. We understand your frustration regarding the repeated session fees you incurred between October 2024 and May 2025 due to issues at our charging stations, particularly at City of *************** 639 and US ****************. We acknowledge the inconvenience and concern these multiple charges have caused you.

    We want to assure you that we take your feedback seriously. Your detailed account highlights a critical area for improvement, and we recognize that being charged multiple times for what should have been a single charging session due to equipment malfunction is unacceptable.

    We're actively working to address the underlying cause of these issues. Our team is preparing updates to better detect when a duplicate session occurs following a failed charging attempt. This will help prevent customers from being charged multiple session fees within a short period for what should be one continuous charge. Beyond this, we're also investigating the deeper issue of charging session failures as part of a longer-term solution. Our goal is to ensure that charging with EVCS is a seamless and reliable experience for everyone.

    In the meantime, we have already reached out to you directly via your existing support ticket to discuss your specific situation and provide a satisfactory resolution for your request. We are committed to ensuring this issue is resolved to your satisfaction.

    We appreciate your patience and continued business as we work to enhance the reliability of our charging network and improve the customer experience.

    Sincerely,

    *** *****-*****
    Senior Manager, Customer Support
    **********************

    Customer Answer

    Date: 06/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I appreciate that EVCS is taking responsibility and working to prevent this issue from affecting other users in the future. Ive used their network consistently and look forward to seeing those system improvements rolled out.

    Thanks again for your support.


    Best,
    ********* *****



    Sincerely,

    ********* *****

  • Initial Complaint

    Date:09/23/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is shutting down entire charging locations leaving no chargers working. I have sent repeated requests for service and they send a polite apology email and then NEVER fix them. There is a charger in the ******* location that they haven't fixed for YEARS. Now they have completely shut the location down. They say they are all down for maintenance but it has been weeks and weeks. They are continuing to solicit new customers but aren't providing chargers that WORK. They have a very slick "customer service" team that pats you on the head and says something polite and then. Does. Nothing! (Except shut down more stations) Please help and lower their rating. To be clear I want the stations repaired. I want this website to reflect the fact that they are not an A+ Rating. I do not want any money or any of the solutions that you have below. I want the stations repaired so I can use them! I just want to use their actual service that I pay for. I pay $200 a month for an unlimited service that is also being downgraded now.

    Business Response

    Date: 10/04/2024

    Dear Christopher,

    We appreciate the opportunity to respond to your concerns regarding our charging stations and service. We are truly sorry for the frustration and inconvenience you’ve experienced due to recent station closures in your area.

    At EVCS, we strive to maintain a high standard of service and understand how vital reliable charging stations are to our customers. In response to your specific concerns:

    1. Charging Station Maintenance: The charging stations you mentioned, including those in Anaheim, Irvine, and Fountain Valley, are currently undergoing maintenance. We understand the frustration this causes, and we apologize for the delay in restoring service. As we have communicated previously, there is no exact ETA for when these stations will be fully operational again, but we are actively working with our teams to expedite the process. Unfortunately, some of these delays are beyond our control, as they involve coordination with third-party vendors, government agencies and site operators. We assure you that these stations remain a priority for us, and we will update our customers as soon as we have definitive timelines.

    2. Alternative Charging Locations: In the meantime, we recommend utilizing alternative nearby EVCS stations, which can be located through our mobile app. We are also working to increase the availability of additional charging options in the affected areas to better meet the needs of our customers.

    3. Terms of Service: As outlined in our Terms & Conditions, section 4.1, we do not guarantee that all stations will be operational at all times. EVCS is not liable for any outages resulting from third-party issues or events that are beyond our direct control. We do, however, strive to provide updates and options for alternate charging stations whenever possible, as maintaining customer satisfaction is of the utmost importance to us.

    We sincerely apologize for the inconvenience caused by these outages and for any miscommunication that may have left you feeling unheard. We value your feedback and are continually working to improve the availability and reliability of our network.

    We hope to restore these stations as soon as possible and appreciate your understanding and patience in the meantime. Should you have any further questions or concerns, please don’t hesitate to reach out directly to our customer service team.

    Thank you for being an EVCS customer.

    Sincerely,
    Dan Reyes-Cairo
    Sr. Manager, Customer Support

EVCS is NOT a BBB Accredited Business.

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