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Business Profile

Computer Dealers

HPC Computers, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a HP laptop on September 9, 2024.I had issues ************** March my laptop started dropping Wi-Fi.I contacted ***They did a lot of the same things I had tried & some ********* didn't work. The *** told me it was my Wi-Fi.I contacted the router company, and they sent me a new router.That didn't help.I contacted my internet company,& they said it may be the modem.I purchased a new modem, did nothing to resolve the issue.I had my internet company come in,rewired my home inside & out, checked connection & found no issues.I got out two other laptops.I was able to access Wi-Fi on those.I contacted HP.Nothing fixed it.They had me reset my laptop once I restarted the computer, there was a new problem.The laptop goes to blue screen & shuts the computer down without warning.I was told it was the operating system,& I would have to pay to get a flash drive with the operating system on it.I said no,I wouldn't pay & would file a complaint against them! I was transferred to the escalation department. They told me they would send it at no charge & would send me tracking information.That was Wednesday April 23rd,& I never received any tracking information.On Thursday I contacted the Case Manage the person who was in charge of my case. I emailed her and then she called me & said I had to speak with the technical department again! I was frustrated and did not want to be on the phone with them again but said OK. After a lengthy hold time, I disconnected. She called back and I asked her to get this information and email it to me as it was promised. That never happened. I have contacted her 2 more times through email and haven't received a response since. Nor have I received any tracking information, or the flash drive they said I'd receive in 2 days. They told me that when I was being told I had to pay for it. I want the flash drive I was promised! I think they should compensate me for lost time as well. They could have fixed this by just sending the drive!!!

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to order parts for an upgrade to my pc, but I needed to log into my account. Used my official password and username but could not log in. Tried to reset name and password which they processed successfully but then still will refuse to let me log in. I've made purchase from them in the past, but this is the first time I their website gave me hell! I want them to FIX IT! I have to seek third party companies to get parts I badly needed.

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a computer and at the time was told if I did not use my warranty it would be refunded. My warranty expired January 2024. I have been trying since then to get my money back for my unused warranty. I have filed a claim form in writing after calling and being told before a check would be mailed. No money to date.

  • Initial Complaint

    Date:06/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 1-9, 2023 months ago I ordered the cartridge ink from HP and gave the a credit card to use paying the bill. However my credit card had fraud so I was issued a new card and tried many times and for hours to give HP my new information regarding the new number on credit card, to no avail. IHP only help was a CHAT system with their preferred questiions . HP would not listen nor help so I gave up and my printer is still blocked by HP because I cannot pay for the ink they provided. Will not allow me to give them my new information.

    Business Response

    Date: 06/19/2023

    WE are a small vendor of HP we are not HP.  HP is a big organization, and most probably you have ordered directly from HP.  Your name is not in our data base

    and you are not our customer. Please get in touch with HP Direct and  complaint, We cannot help you  Here are few nos to contact-  ************

    ************ look at your invoice and check their should some phone nos on it-   you can also chat on the phone ends in 4005.

     

    **********, HPC Computers *** Inc.

     

HPC Computers, Inc. is NOT a BBB Accredited Business.

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