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Find a Location

Devon Self-Storage has 1 locations, listed below.

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    Business ProfileforDevon Self-Storage

    Storage Units

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    22075 US Highway 18, Apple Valley, CA 92307
    BBB File Opened:
    12/29/2017
    Years in Business:
    27
    Business Started:
    9/28/1996

    Industry Tip

    BBB Tip: Renting a storage unit

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/27/2021

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I receive a collections letter dated 6/7/21 for $93.71. We had a storage unit with Devon Self Storage starting in October 2020 and February 2021. We were on automatic payments and $200 came out of our bank account between the 5th and 7th every month (except November, which was our free month, per our move in promotion). My husband went into the storage office after our February 2021 payment came out and discussed with them that we are cancelling. We needed to be out by 3/5/21 or we would get charged another month. We vacated our unit on 2/27/21. I have pictures and bank statements to prove all of the above. I have tried numerous times to contact the storage, to no avail. They have a message machine but never return messages.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    tessie k

    1 star

    11/22/2023

    My roommate rented a storage at Devon Self Storage in ************ next to ***'s Restaurant. My roommate had an appointment so I got a friend a friend to go with me that had a truck. She wanted me to get out her winter clothes cause its so cold now. When we got into the storage, we hadnt even opened up the doors when the manager pulled up in her cart. She asked where my roommate was and I told her I dropped her off at an appointment. The manager told me I was not the tenant and had no right to be there. I told her she knew my roommate had given me the keys to go to the storage for her. The manager said she didnt care, that she wanted us off of HER STORAGE PROPERTY. I told the manager that she couldn't tell my roommate who could go to her storage and that we were only there to help out my roommate. The manager said, "I told you to get off MY PROPERTY". I told her to go to ****, that my roommate asked me to come to storage for her winter clothes. The manager went over to my car and wrote down the license plate. I told her she had no right to my license plate. The manager said, "YOU'RE TRESSPASSING AND I'M CALLING THE ****** About an hour later the cop called my cell phone and gave me a verbal warning that a report had been filed against me and I was TRESSPASSING ON THE STORAGE. If I go back on that property I WILL BE ARRESTED. I don't know what kind of ******** she told that cop but he was pretty rude to me. The manager knows that I pay the $300.00 rental fees every month with my BANK CARD. Now I cant even get into the storage. That women has a head trip about being the MANAGER of HER STORAGE PROPERTY. Don't ever rent there..

    Devon Self-Storage Response

    11/27/2023

    This is an on going issue with this lady. She has been told only the tenant can be on the property as one of the tenants friends had broke into her unit. She has repeatedly been disrespectful she claims to be in charge of the tenants accounts our regional trainer has told us she needs to bring in power of attorney and has yet to do so. When I found this lady on the property with 2 other people not the tenant I asked them to leave as the tenant was not with them she then cussed at me and I explained the tenant has been told multiple times not to give her gate code or keys to anyone and she did not listen. She then proceeded to not leave i then told her I would call the police she said she was as well when i called the police they asked for her license plate which I gave it to them. The police read all notes in her account and then contacted this lady that she can no longer come here. 

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