Business ProfileforPrecision Orthodontics

When I signed up to get Invisalign I was told upfront that they have a Guarantee your smile program which is included in my purchase. I was told this meant that if I wasn't happy with my smile, or my teeth were not aligning the way they should, they would continue treatment until I was happy. Each visit I was reminded of this Guarantee by employees. I was also told my purchased package included lifetime retainers. When I signed up they "estimated" it would take 18 months of treatment but was assured again, that we would continue treatment for however long it takes, at not additional charge. This was not the case. My teeth were not becoming aligned as quickly as they had hoped. I was made to feel as if this was my fault, even though I was wearing my liners religiously! They began shaming me. They would speak to me in front of other clients about how I was in them so long. I was told by the Dentist that my teeth were "good enough". At 2 different times during my treatment there were issues with my liners. They gave me a whole set of liners that did not fit properly. They would pop off. Another time, they put on liners that over corrected my teeth, resulting in me being in them even longer. This last go around I was told they would not continue treatment without me paying more. I'm not happy with my teeth, and have a few that need to be straightened still. I was rudely told by the Dentist that I should be happy with them, they look better than they did. I then had to talk to *********. When I tried to explain to her about the Guarantee Smile I was shut down, and she told me that she wasn't going to argue with me, and that the bottom line is they are a business are losing money on me. From that point on they treated me horribly. The receptionist(s) ignored me,and gave me dirty looks. The employees did not hide the fact that they were talking about me. They do not stand behind their word, nor treat their patients with dignity and respect.