Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There will be no resolution, except in court. Contractor installed 3 well pumps all have been defective. They are not allowed back on my property.

  Business Response

  Date: 06/23/2023

  We received a phone call from the customer on 01/28/2023 saying he was out of water.  Sent a tech out on 01/29/2023 to see what needed to be done.  We told him that he needed a pump for $800.00 an he said okay a we went ahead and installed everything and he signed the work order for $10,500.00.  He paid $4,000.00 by credit card on 01/29/2023 and then paid $6,500.00 on 02/02/2023 by credit card.

  Then they called on 04/25/2023 and said the well stopped working again and we told them that we would be out the next day, 04/26/2023.  They called that morning and I told them they would be out by that afternoon (as I recall we had several other out of waters before them.)  By 12:00 PM that day, the customer brought in a letter (see attached) stating if we did not get it fixed right away, what they would do. Our tech (just like I told them the day before) was out there that afternoon.  He installed a new pump and fixed everything and spoke with the customer and he said he was happy with everything.  Next thing we know we get another letter on 06/02/2023 stating that they were out of water again and demanded that we pay the $4,911.00 that ******************* and Pump charged them.

  I called the customer on 06/22/2023 and spoke with him and said we should try to resolve this and he ask if we were going to pay for the other company coming out and pay the bill.  I told him no. He then said I'm done talking to you we will see you in court.

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company can to our house to look at a well issue. The person who showed up, took the top of the well house off, broke the existing piping and wiring and almost killed the young woman he asked to guide the wire pulling the well pipe. Very unprofessional decision making and unprofessional employee sent on this job. The person sent on this job asked a very petite woman to hold his winch line as he sat in his truck and pressed a button to pull up the pump. When the pipe broke, the steel cable snapped and hit the hat she was wearing (she could have been killed). He charged her almost $600 and left without making any repairs. He didnt fix the roof of the pump house, he didnt fix the pipes or electrical wires he broke, he just asked for money and left. I called the owner as soon as I learned what had happened, they said go ahead and file a lawsuit. Now Im looking to file.

  Business Response

  Date: 05/15/2023

  This was a job done for ****************** on Nov 30 2022 invoice #***** . Mr ******** called me on April 19 2023 almost 5 months after the fact.  We do not know what was done in the last 5  months or who was there, and I do not know who Mr. ******** is. There was no injuries recorded from this job and I do not know who he was talking about in his complaint to you about to guide the wire while he pulled the pump up .  No body called us to let us know if the pump was not fixed and there was any problems until know . Therefore we feel we do not owe any money back on this job.

  ******************;                                                                                                                                                                                                                                                                                      Office Manager                                                                                                                                                                                                                                                                          Dearman Pump

   

   

   

   

  Customer Answer

  Date: 05/15/2023

  I am rejecting this response because:

  This Dearman Pump employee was unprofessional, unsafe, unqualified and too lazy to complete the job  He failed to do the job he was hired for, almost killed the home owner, and left without repairing the damage he created  The house was occupied by 2 owners, one is a 92 year old man and the other is a young woman who has only been living in America for a few years (doesnt speak the best English)  this company took advantage of the situation, took $690 and walked away with no resolution. 

  
  

  Business Response

  Date: 06/23/2023

  As of Dec 2022 the tech that went out to the property at ************************************** in Oak Run is no longer employed by Dearman Pump. I checked the invoice for this job and all that was on it was the service call,travel time and labor. for $590.00 The tech did not report that anything happened  and the customer did not report anything was wrong. This job took place on Nov 30,2022. Then in April I am not sure if this person is related or what called to report that the tech left a mess. Said the wires were broken and broken pipes all over the place. I then asked him why he waited 5 months to report this he then threaten to go his lawyer. He did not want to answer me when I asked again why wait 5 months to report this and he just got more upset. Then he said we took advantage of someone who did not speak good english which  disagreed with . Therefore for it being so long after the time that we were there we do not know what took place in the last 5 months on the property that we do not have any responsibility to take care of this 

   

  *****************

  Dearman Pump

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