Business ProfileforTrafalgar Tours West Inc

We purchased the ********** Eco Adventure end ************ for our honeymoon through Trafalgar for a total of $4,646.00. The date of the transaction is January 12th. The booking reference is TTUSAS-B956880 and the dates of the trip were March 2-9, 2024. A couple of hours before our flight which was at 5am in the morning on March 2nd, my husband got severely sick. He was vomiting from 1am-3am and he physically couldnt get on our flight that morning. And so, I contacted the tour agent at Trafalgar notifying him and I contacted Trafalgar twice to see what are options are due to this unfortunate situation and they provided no remedy and no empathy at all. They said there is nothing that they can do and that is their policy. Because there was no traveler insurance, there was nothing they can do and there is a 100% cancellation policy in this case. After looking up their traveler insurance policy, it states that it is only good for anything outside of 24 hours of the trip. This situation happened within 24 hours (the day of) so even if we had traveler insurance, that wouldnt count towards this situation and we still wouldve been at a loss. I asked them for any compromise, solution, some kind of credit, to reschedule or anything at all, and nothing was provided from Trafalgar. There needs to be some kind of compromise for a situation like this where we physically were not able to make our trip and if we did, everyone on the trip would be exposed to the sickness my husband had. My husband went to the doctor the next morning to find out that he had both the flu and strep throat. Please see attached doctors note. I expect a reasonable solution from Trafalgar please. This was supposed to be our honeymoon and now we are at a huge loss and are unable to go on our honeymoon. Thank you.