ComplaintsforQSee
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Complaint Details
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Initial Complaint
07/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a security camera system from Qsee online on May 15, 2024 that was delivered within the week. After I set it up I had nothing but problems with it. I contacted Qsee technical support and they said to disable one function after another until it was useless. I emailed them multiple times asking for a RMA to return it for a refund. After not hearing from them I contacted my bank and reported Qsee's lack of response, My bank credited my card and contacted Qsee. I eventually got a RMA from Qsee and returned the system as instructed. After they inspected and approved my return they told me I had to have my bank reverse their refund to my account. Which I did and eventually Qsee did refund my money. The system was returned within their 30 day return policy window and it's condition was approved. All seemed good, until Qsee rebilled my card 2 months later. They do not respond to my emails and there is no phone number listed to contact them. They are thieves!!!Initial Complaint
10/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
These people are crooks. They sell security camera items and then close up shop, and then they create a new busness, even using the same name! *******************************************************************************************************************************!Initial Complaint
09/29/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Q-see offered a lifetime support, and they shut down the company then opened up again claiming that they will no longer support the older equipment. They shutdown the myq-see.com remote server that handled remote viewing , rendering many surveillance boxes useless for remote viewing. They should replace my QT5516 box with one that works on their system. I paid almost $1000 for this 16 Camera system that now its useless for security. Please ask them to send me a new system or a refund. even 8 cameras is better than 16 not working ones. Please understand , the system didn't break, Q-see stopped maintaining the **** server. Thats against what they claimed in saying lifetime support see in their ******* video ************************************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.