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Business Profile

Online Retailer

BerryLook

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for BerryLook's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

BerryLook has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • BerryLook

      4875 E Hunter Ave Anaheim, CA 92807-2005

    • BerryLook

      1372 Wilson St Los Angeles, CA 90021-2838

    • BerryLook

      20515 E Walnut Dr N Walnut, CA 91789-2932

    • BerryLook

      1372 Wilson St Los Angeles, CA 90021

    • BerryLook

      20515 Walnut Drive Walnut, CA 91789

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I place an order 02/04/23 that consist of 2 dresses & 2 coats for a total of $ ****** order # E2236387 thru pay pal, I was suppose to receive the items **** days. The delivery came almost a month later, The merchandise was not true to size and unsatisfied quality (look cheap). I requested a refund 03/05/23 and for the business to send a return label. The business stated they do not have a return label only a return address. I was offer 2 option, option 1 partial refund and keep the items or option 2 return address for a refund thru the post office, the post office will give me a return number and receipt which I will need to send in the email to berrylook.com , I emailed on 03/12 all the information that was ask of me to do, I also put inside the box the tracking # and the receipt of what I paid to return the merchandise, I don't agree with the company that I have to pay for shipping and handling, Why should I have to pay any more money? to return the cheap looking, not true to size items. I emailed 03/12/23 the information to the company, requested How will I receive my refund including what I paid for postage and handling, no response from the company, 6 days later 03/18/23, I emailed again this time I included when the items was received to the address on this application on 03/13/23 at 4:26 PM. When will I receive my refund? no response, again I emailed 03/27/23 Where is my refund? no response. Today is 04/16/23 still no response. I'm requesting a total refund of $ ****** to be return to my account. Supporting documents included.

    • Initial Complaint

      Date:02/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this coat from Berry look and when the coat arrived it was to small. When I reached out to the company about returning the coat, I was given a reply that I considered to be unfair because I can't wear the coat so I would have no need to keep the coat. " There Reply"Thank you for contacting us and we're sorry for the inconvenience.Order *********** We are sorry to hear that the products do not fit. As compensation for the error, we suggest you keep the item and choose one option below.Option 1. Instead of exchange, we will re-ship the same item & correct size to you with free shipping.How does it work?- Keep the item you received, then you need to pay the item price for only $34 which means, we will give you a 40% discount.- No need to create a new order, just transfer the 60% item price to the payment account that we will provide then we are the ones who will re-issue your items Option 2. You can keep the item and accept a $20 voucher which you can use for your next purchase.- Voucher is a kind of discount code that you can use for your next purchase. This is not refundable money What would be the best option for you? Please let us know your thoughts.Looking forward to your early response. Thank you!Have a great day!"Best regards,****** **************** Team ******************************

    • Initial Complaint

      Date:01/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a jacket on 12.9.22 from this co. I never received it, someone refused it and returned it on 1.3.2023.They refuse to give me my refund.I need a full refund.

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around 2nd or 3rd of November last year I ordered 5 blouses they took the money from my bank 11/3/2021 I have never received any of my orders ,I tried contacting them all they kept saying was my order was on the way I tried Around 50 times but no luck I didn't want anyone else getting ripped off by this company I believe they are nothing but a scam thanks

    • Initial Complaint

      Date:11/16/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 16 Blouses for a church group none fit according to there website sizes. Just want a refund can't get in touch with the company $268 need a return address

    • Initial Complaint

      Date:09/26/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company's product is of poor quaility and sizes are not consistent to any norms on the market. When you try to send for a refund your emails are not answered and there is no way to contact the company. The phone number does not accept calls. One order was a duplicate and I was charged for both. I tried to cancel one but of course they were both sent and I was charged for both.

    BerryLook is NOT a BBB Accredited Business.

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