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Business Profile

Mortgage Broker

Carrington Mortgage Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Broker.

Reviews

This profile includes reviews for Carrington Mortgage Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carrington Mortgage Services LLC has 23 locations, listed below.

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    Customer Review Ratings

    1.04/5 stars

    Average of 120 Customer Reviews

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    Review Details

    • Review fromM.L M

      Date: 07/21/2025

      1 star
      In July 2025, I assisted my aging mom with what we thought would be a smooth real estate deal in Chicago. We were more than prepared. However, the process with the seller’s Realtor Mr. L****** H*** from the Vylla Mortgage Company was everything but smooth. We submitted an offer through our real estate agent and she was told (verbally) and via email that our offer had been accepted, however we had to make several requests for a copy of the fully executed contract. Five days later, we still had not received the fully executed contract. What we did receive was an addendum to our offer that in our opinion appeared to consist of shady business practices and unrealistic deadlines. We contacted the company through our attorney and requested that the agreed upon changes be added to the addendum and the company refused to do so. They put us through the ringers for a property that had two unresolved mortgage leans, water damage, inoperable heating systems and no available utilities for a pre-ownership home inspection. I could’ve avoided the headache had I read the previous reviews prior to submitting and offer. Needless to say, the deal was called off and the house was placed back on the market for the third time.
    • Review fromDarren S

      Date: 07/18/2025

      1 star
      They did not communicate well during the loan process. I refinanced with some cash out. It's been two weeks and I still haven't received the cash deposit. Not a good experience.
    • Review fromBobby M

      Date: 07/14/2025

      1 star
      Can I leave no stars? Wrecked my credit rating over $8 that they notified me by a phone number they also use for marketing. ******* warns me before I answer that it is a junk/scam call. ****************.
    • Review fromPrincess Ada I

      Date: 07/04/2025

      1 star
      Run avoid this company at all cost. They strung my foreclosure out 11 months after the loan was transferred trying to make me sell to avoid foreclosure. No I want to expose shady real estate company They didn't notify me when they filed foreclosure. They filed a false insurance claim before they filed the foreclosure. My insurance company contacted me about frozen pipe claim in May. I informed them the property was vacant pipes were busted when purchased. My insurance did not renew the policy and the agent who filed the claim no longer works with them.They have some questionable ,slick,shady, business practices. Suspicious activity would happen to my computer when I tried to file court documents. Run this company has some wicked ways about them just run to much to post just run away from this company.
    • Review fromJose V

      Date: 07/01/2025

      1 star
      GRIselda was Very Unprofessional customer service person, offensive coments when i asked a fair questions,
    • Review fromFred R

      Date: 06/21/2025

      1 star
      Three weeks after my father-in-law passed away, Carrington began threatening to foreclose on the reverse mortgage. They use the excuse that they are only following HUD guidelines. Since January 31, 2025, Carrington has threatened foreclosure 8 different times, even though we have responded to every request for documents in a timely manner and sent them via certified mail.Foreclosure started the middle of May...well in advance of the 120 default requirement of HUD and two months prior to the deadline Carrington gave usfor a sale of the property (July 28).At one time I believed reverse mortgages were a good product. Now I've found them to be terribly expensive to obtain, come with high interest, and PMI that must be paid. Maybe a different mortgage company would have been better to work with. Carrington was horrible.
    • Review fromCristina S

      Date: 06/11/2025

      1 star
      Terrible service. Not only do they call you 1 day after the 1st of the month for your payment but they are disorganized. Currently trying to go through the short sale process. They changed the locks on my home without knowledge. The realtor went to go take pictures and can't get in the door. How is she supposed to show if no one can get in! No one seems to know where the keys are so here we are sitting and waiting. Stay away if you dint want issues later on.
    • Review fromKimberly C

      Date: 05/21/2025

      1 star
      I had a home financed through Carrington. My payments were always on time. My home was completely destroyed by the fires in ******* ********** in June 2024. I was covered by a National relief act which deferred pynts for a three month period. During that time I received a ck from my insurance company for &******* (partial payoff) . I sent this ck via certified mail to Carrington assuming it would be applied towards my loan. Meanwhile Im grappling with complete loss of my home and contents and relocation. I received nothing from Carrington until one day I get a delinquent notice forwarded to my new address. I called and after much waiting time on the phone, I was told they received my ck but were just holding it and it had not been applied to my mortgage - therefore I was delinquent. I then got a final payoff amount at that time. Requested another ck from insurance company. Sent it to Carrington and paid off my mortgage. Fast forward/ I am now trying to purchase another home and this delinquency came up on my credit report. I thought surely this is a mistake-I filed a dispute with Carrington. I received a letter in march saying they would have a decision by April 16th, then another letter saying April 24th. Finally , after receiving nothing in writing by May 6th, I called them. After a lengthy phone call, I was told they would NOT remove this from my credit report. This will keep me from purchasing a home for two years. I still have not received anything in writing. The person I spoke with told me I should have done a better job of communicating with Carrington . Imagine that? I had lost my home with everything in it and the total lack of compassion was unfathomable. I expected better. So now Im doomed to apartment rental life for two years after going through the devastating loss of my home.
    • Review fromDonna K. W

      Date: 04/25/2025

      1 star
      As a ************ Broker I have never been in a process that has taken five ********* one in this company will return my calls, or emails. They have an electronic system that you log into and there you upload all requested ************* also are able to email them and request confirmation of documents and status .You will get no response for weeks and months and then youll be requested to upload the same documents again. I have begged I have pleaded. I have been patient.. I am not sure why this company is cannot assigned someone to communicate and execute documents and files properly.I have desperate, sellers and cash buyers.What should have taken a small amount of time in my life has turned into a nightmare for me, my sellers and my ********* this company operating legally?
    • Review fromDeborah P

      Date: 04/16/2025

      1 star
      If I could give zero stars I would. This is the absolute worse mortgage company I have ever dealt with. The customer service is awful. Every person you speak with is combative and has an attitude. Nothing ever gets fixed and no one ever gives the same answer to fix a problem.

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