Complaints

This profile includes complaints for Reborn Cabinets LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Reborn Cabinets LLC

  2981 E La Palma Ave Anaheim, CA 92806-2620

  
• 

  Reborn Cabinets, Inc.

  5895 W Wigwam Ave Las Vegas, NV 89139-7082

  
• 

  Reborn Cabinets LLC

  5515 E La Palma Ave Ste 250 Anaheim, CA 92807-2131

  
• 

  Reborn Cabinets Inc

  22445 76th Ave S Kent, WA 98032

• 

  Reborn Cabinets LLC

  3732 E. University Dr Phoenix, AZ 85040

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. In May, Reborn installed a bath and shower, but failed to complete the project. When the employee was done, he told us to sign that he completed the work, explaining someone would be contacting me to complete the project. After two weeks of not hearing anything, I made several attempts to contact someone to help. I contacted the salesman to get assistance and he confirmed the project was not complete after viewing photos sent via text messages. The salesman was receptive to my complaints and provided me with phone numbers. I called the numbers and was unable to speak with someone. I called customer service; however, they would just say theyre going to open a trouble ticket, but no resolution to date. In June, I was finally able to speak with a project manager. After explaining the several deficiencies, the project manager told me someone would be out to complete the job July 17th. I readjusted my schedule for July 17th, but nobody showed. I subsequently called Reborn and another trouble ticket was opened. At that time I asked to speak to a manager who could assist; however; the same project manager called me on July 23 who acknowledged knowing workers did not respond to finish the project. The project manager said workers would be out July 28, but they did not show again. I sent an email to the project manager, but no response and the company refused to provided me contact with a decision making manager. At this point I have an incomplete project with exposed drywall and nobody will address the issue. The following issues exist: Misaligned drywall, leaving a gap at the ceiling and between existing drywall. Incorrect screws used for dry wall adjacent to a moisture source. A crack in the new tub covered/hidden with caulking. Missing acrylic overlays and incomplete work. Hole in wall left between window frame and window wall, cover with caulking. A poor cut into the wall and just covered with caulking. Poor caulking alignment and bead.

  

  Business Response

  Date: 07/30/2025

  Hello, I sincerely apologize for the bad experience you are having with our company, I will escalate this case to upper management and someone will be reaching out to you within 48 to 72 business hours. 

  Customer Answer

  Date: 07/30/2025

  Good Afternoon.  I did receive and understand the response.  I appreciate that the company is willing to reach out within 72-hours, and their escalation of the complaint.  However though, I have called Reborn on at least four occasions already and have been in contact via email/app, and was told just about the same thing, a trouble ticket has been opened and has been escalated.  Though appreciated, there is still no path to resolution.  Should this be the case someone will give this issue the attention it needs, great.  Hoping I will hear from the company, but I hope its sooner than later, its been a couple months now.  Thank you.

  

  Business Response

  Date: 08/01/2025

  Hello, thank you for understanding and I am sorry for any inconvenience this may have caused. This case has been already escalated to upper management if you do not her back from us, please don't hesitate to reach out. 

  Customer Answer

  Date: 08/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Reborn reached-out and acted to resolve the issue. A project manager responded to my residence within the week, took note of the deficiencies and laid out the plans to finish the project.  Thank you, and I look forward to the finished product.

  
  Regards,
  
  ****** *******
  
   

  
  

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to share my deeply disappointing experience with Reborn Cabinets in hopes of helping others avoid similar issues. I contracted with Reborn through ****** to remove my shower and install a tub in June 2023. While the tub initially looked nice upon installation, the overall process and follow-up have been unacceptable.First, Reborn failed to meet with the city inspectors to sign off on the project, leaving it technically incomplete and out of compliance. Despite my attempts to get this resolved, no one from the company returned to address the issue.Additionally, it has been only two years since the install, and the tub already has stains. When I inquired whether this would be covered under the lifetime limity warranty or if the tub could be reglazed, I was told no. This is extremely frustrating, especially considering the project cost me $16,000an amount I am still paying ****** make matters worse, I later discovered that the loan I signed was tied to my home as a liensimilar to a second mortgage. This was never clearly explained to me upfront. Furthermore, although the project was delayed for several months on their end, I was not given the option to cancel.Attempts to contact Reborn for help have been exhausting. Ive made numerous phone calls, only to be passed from person to person with no resolution. The lack of accountability and customer service is disheartening.Please be cautious and do your due diligence before signing anything. Ask detailed questions about financing, warranty coverage, city inspections, and project timelines. Based on my experience, I cannot recommend Reborn Cabinets. I will deglaze the tub myself, but would like to have project signed off by city inspectors.

  

  Business Response

  Date: 07/17/2025

  Hello, I sincerely apologize for the bad experience you are having with our company, I will escalate this case to upper management and someone will be reaching out to you within 48 to 72 business hours 

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 2024 - scheduled a bathroom remodel trough ******'s partnership with Reborn Cabinets LLC. within 2 days the project was completed , however the shower floor was ordered incorrectly. It was too small and a new one was ordered December 2024 - I followed up but no response until February 2024. I have proof of back and forth conversations with the manager where he cancelled a couple times to come see the unfinished bathroom claiming he lost his phone. Shower doors could not be installed since the city had not been scheduled to approve. They were never scheduled to this date. April 2025 Shower was reinstalled completely and doors where not installed. later installed incorrectly. Is now falling apart as the doors have different measurements on each side (not aligned correctly), and city has yet to inspect. Project is still not completed! I have spoken to several managers and keep getting the run around. Service has not been completed and it has been a year almost! I want a full refund to pay off loan with interest.

  

  Business Response

  Date: 07/10/2025

  Hello, I sincerely apologize for the bad experience you are having with our company I will escalate this case to upper management.  

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repair or adjustment of defective shower door in main bathroom. Reborn bath solutions is the contractor. My SPO is ****** *****, ************

  

  Business Response

  Date: 07/10/2025

  Hello, I sincerely apologize for the bad experience you are having with our company I will escalate this case to upper management. 

  Customer Answer

  Date: 07/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a bathroom shower remodel contract on 2/18/25. Work began on 4/11/25 and has never been completed. Reborn has been unresponsive to my repeated requests for a reasonable timeline to have the work completed by phone, email and text messages. In four days, 3 months will have passed without progress toward resolution. Specifically, the following two items remain outstanding:1) installation of a 21" brushed nickel grab bar (as specified in the contract) 2) repair of the Schulter trim which has separated from the corner of the shower bench

  

  Business Response

  Date: 07/08/2025

  Hello, I am sorry for the bad experience you are having with our company, I will escalate this case to upper management, and someone will be reaching out to you within 48 to 72 business hours. 

  Customer Answer

  Date: 07/29/2025

  This complaint was closed last week, however, contractor (Reborn) has still not completed the work specified in the complaint. (Reborn responded to the BBB stating that the matter would be escalated to upper management and someone would reach out to me. ******** *******, project manager, did call me on 7/8 and advised me that the remaining work would be completed on 7/19. No one showed up today as was promised, nor did anyone notify me that they would not be coming.) Bottom line, this complain should not be closed, as no meaningful action has been taken by Reborn.

  

  Business Response

  Date: 08/01/2025

  Hello, I am sorry for the inconvenience, I just sent an urgent follow up email to ******** *******. 

  Customer Answer

  Date: 08/01/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *********** contacted Jaccuzzi Bath for a quote on a new shower for 2 bathrooms on 5/8/25. The salesman came to our home & said they had a promotion going on this month & that we could upgrade to the top one for the same price, so he quoted us a price for 2 showers for a total of ******** with ***** down payment making the balance ******** if we did it that day. He never sent a contract & quoted a price of ********* for 2 showers which was good for 1 year if we didnt agree to do it that day so we put *****.00 down to get the cheaper price. We received a letter from the finance company saying the loan was for *********, so we called the sales **** asking about ******* said that was the amount we got approved for but not the amount of the showers, assuring us the amount was ********. We hadnt received the contract until 5/22/25, then stating the amount of ********* with my husbands signature which he never signed, we never say the contract so they forged his signature & now we are fighting this company about the amount.

  

  Business Response

  Date: 06/24/2025

  Hello ** and **s ******* I sincerely apologize for bad experience you had with our company, I will escalate this case to upper management to get it resolved as soon as possible.  

  Customer Answer

  Date: 07/01/2025

  I was waiting for a call from a manager from Reborn to resolve this complaint but I never received one. They refunded my deposit but never contacted me saying they were doing this. I was unaware they had cancelled my contract because no one ever contacted me.

  

  Business Response

  Date: 07/01/2025

  Hello, I sincerely apologize for the bad experience you are having with our company, I will escalate this case to upper management, and someone will be reaching out to you within 24 to 48 business hours. 

  Customer Answer

  Date: 07/03/2025

  I cant get a response from anyone associated with Reborn or ********.  I have tried to contact both of them with no success, when I do get a hold of someone, they give me the run around & that someone (manager) will get a hold of me within 24 to 48 hours but no does. I have tried everything on my part to get a resolution with no success.

  

  Business Response

  Date: 07/22/2025

  Hello, I am very sorry for the inconvenience, looks like the contract was canceled and the deposit refunded back to you, but I will have someone call you to explain to you what exactly happened. 

  Customer Answer

  Date: 07/22/2025

  This business solution to the problem is just a phone call saying theyre sorry. I feel they should still do the work for me & offer me a discounted price for all the trouble, headaches & problems they have put me through. When I do get through & get to talk to someone- I have told them I am willing to pay more for the work but not the price they have on the contract. They also forged my signature on the contract so I feel they should be willing to work out a better deal with me than the price that was on the contract.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [ ] On 5/3/25 we sat down with ***** ****** and signed a Hone Improvement Agreement approving Reborn to come out to our home to tear out existing shower tile replacing with textured tile, replace shower door and fixtures. We were told we would receive a call to schedule job, which we never did my husband had to call them.When their guys finally showed up they informed us they could not do the job. My husband took off work to be at home.We called their office to inform them their guys could not do work we agreed upon we were told someone would get back to **...which didn't happen-we had to keep calling.We finally got a call from ******* Esraeel apologizing and offering us a credit if we reschedule and he promises to get our job done.We reschedule for 6/18 again never get a confirmation call or email. So again my husband calls 6/17 to confirm our appointment for the next day and they tell us they have to cancel and they are unable to do our job.[ ] ************ is unreliable, unprofessional and I can't believe they have an A+ on your site..needs to return our $1,000 deposit.

  

  Business Response

  Date: 06/19/2025

  Hello, I sincerely apologize for the bad experience you had with our company , I will escalate this case to upper management and someone will be reaching out to you within 24 to 48 business hours. 

• Initial Complaint

  Date:06/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached complaint

  

  Business Response

  Date: 06/18/2025

  Hello, we sincerely apologize for the inconvenience, I will escalate this case to upper management, and someone will be reaching out to you within 24 to 48 business hours. 

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding a bathroom remodel on May 5th. Remodel was completed on May 6th. However my bathroom is on the second floor, and the contractor said they needed to cut a hole in my dining room ceiling, below my bathroom, for an inspector to verify that there were no leaks. Since then, I have had no inspector nor any info from Reborn as to when an inspector will come out or when they will repair the hole in my ceiling, even though the contractor said it would be fixed by them. I have reached out to someone from their company at least 10x.

  

  Business Response

  Date: 06/03/2025

  Hello, I do apologize for the miscommunication from our end and for not calling you back, I will escalate this case to upper management, and someone will be reaching out to you within 48 to 72 business hours. 

  Customer Answer

  Date: 06/10/2025

  This is regarding a bathroom remodel on May 5th. Remodel was completed on May 6th. However my bathroom is on the second floor, and the contractor said they needed to cut a hole in my dining room ceiling, below my bathroom, for an inspector to verify that there were no leaks. Since then, I have had no inspector nor any info from Reborn as to when an inspector will come out or when they will repair the hole in my ceiling, even though the contractor said it would be fixed by them. I have reached out to someone from their company at least 10x. Finally on 6/6 ******* reached out to me and advised he would follow up on 6/9. It's now 6/10 and no one called yet again. At this point I'm going to have to look for a 3rd party to patch the hole myself. With all of the follow up I think Reborn should help make this right.

  

  Business Response

  Date: 06/10/2025

  I sincerely apologize for not resolving the situation yet, this case already been escalated and I just send a follow up email to upper management. 

  Customer Answer

  Date: 06/12/2025

  Reborn continues to say they'll call or follow up but with no resolution. I have received no communication after the business called me last Friday 6/6 in which they started they would call me on Monday 6/9. To date there's still a hole in my ceiling and no one seems to be able to tell me why it's not being repaired. 

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint to formally express my deep dissatisfaction with Reborns service during my shower replacement and to seek a swift resolution. This process has stretched over nearly a year, causing significant disruption to my time, finances, and personal life.I chose Reborn based on a ****** recommendation, expecting professionalism and quality. Unfortunately, my experience has been unacceptable. The initial installation on June 17, 2024, damaged my floors and walls, which I had to fix myself. The shower pan had gashes and scrapes, requiring a complete replacement. Despite months of attempts, an inspector wasnt sent until much later, with two missed technician appointments beforehand.The assigned project manager consistently failed to return calls. Even after confirming the need for a redo, it took months to schedule, with repeatedly missed appointments causing work disruptions, travel rescheduling, and pet care issues. The replacement was poorly donethe wall was warped, and the shower door wouldnt close. After months of unreturned calls, a team replaced the wall, but issues persisted. Another inspection confirmed the wall needed replacement again, and I had to follow up after two weeks of silence.The pattern continued with missed appointments and excuses like supply issues, scheduling conflicts, or vehicle breakdowns. Despite multiple requests, Ive received no meaningful response.After a year of delays, unresponsiveness, and poor quality, I seek a final repair and appropriate compensation for the disruption, costs, and inconvenience caused. Without prompt resolution, my next action will be to file a similar complaint with ****** and look at other options to recoup losses.

  

  Business Response

  Date: 05/14/2025

  Hello, I sincerely apologize for all miscommunication and all the trouble you have been through regarding your shower, I will escalate this case immediately to upper management to make sure thus issue gets resolved asap. 

  Customer Answer

  Date: 05/16/2025

  No one has contacted me yet from your leadership team to address this issue. While I appreciate the response here, this is consistent with the challenges Ive experienced in dealing with Reborn. This issue is still not resolved. 

  

  Business Response

  Date: 05/19/2025

  Hello, I sincerely apologize for the delay in contacting you from the department I will escalate this case again and CC the general manager.