Complaints

This profile includes complaints for Disneyland's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Disneyland

  1313 S Harbor Blvd Anaheim, CA 92802-2309

• 

  Disneyland

  PO Box 3232 Anaheim, CA 92803-3232

• 

  Disneyland

  1313 Disneyland Dr Anaheim, CA 92802

• 

  Disneyland

  1313 Disneyland Dr Anaheim, CA 92802

• 

  Disneyland

  1717 S West St Anaheim, CA 92802

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I went to Disneyland and felt disrespected all day. We went to dinner we were only helped when we arrived and when we left(to pay). We were pass holders here before and resigned up today, so almost 3000 dollars in commitment to Disneyland we made today, for our 2 year old handicap daughter who has a rare condition. Getting help was extremely difficult, although the person who helped us with our DAS was amazing! The people on site would help us, and then leave and disappear or not care. Being that my daughter cant move at all we needed to get around in our stroller so were limited on where we can park. The Mickey ***** parking cannot accommodate my wife and me with my massive stroller on busy days so we had to pay 100 dollars for parking! Yes 100 dollars so I can get my handicap daughter to the park, the walk from Mickey ***** and Toy Story parks are extremely long and the tram is extremely difficult for us to board together. The whole reason why I am reaching out to the BBB now is because on the way out, a group of people at downtown Disney that were chatting and.not standing in their proper locations, screamed at us!!!! From the top of their lungs!!!! That is not an exit!!!! My 2 year was asleep and she jumped, my wife and I literally didnt speak the whole way because we got into an argument over them screaming at us on the way out at 9 30 at night!! This is unacceptable behavior after j just spent well over 600 hundred dollars and committed to another 2500!!! This is by far the worst Disneyland has ever gotten and it pains me to think a place that is handicap friendly would not help us but instead treat us like farm animals. The only person I felt cared was the person who gave us our DAS pass over the video chat for my disabled 2 year old. I wish that no one else gets the treatment we received today, there will be grammatical errors due to how upset I am as I type this.

  Business Response

  Date: 05/27/2025

  The Disneyland Resort has attempted to contact the Guest via phone. An email was sent through ********************************************************** so we may speak further regarding their concerns. We are awaiting a response.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out regarding an issue with my 3-day 1-park Disneyland tickets with ************** that expired on May 15th. I initially used one day for my daughters birthday and intended to return to use the remaining two days. However, due to work-related travel, I was unable to do so before the expiration date.Upon checking the Disneyland app, I saw an option to apply the ticket cost toward a Magic Key (Annual Pass). When I contacted customer support to upgrade my tickets, I was informed that since I had already used a day, no changes could be made. Given that I have $400 worth of unused tickets, I find this policy both unclear and restrictive, not to mention deceptive. The verbiage on the ticket page is unclear. Nowhere does it explicitly say if you use a day you can't change your ticket. As a matter of fact, the change ticket button on my ticket page is still highlighted on the app. This gives customers a false sense of what can be done. I kindly request the opportunity to either use the remaining two days or apply the ticket value toward an Annual Pass. As a returning customer, I hope ********************** will consider a fair resolution. Times are tough, and it is not right how nonchalant they are about flushing $400 down the drain. It is not right and someone has to protect the customers.

  Business Response

  Date: 05/20/2025

  The Disneyland Resort had the opportunity to address the Guests concerns and offered fair and reasonable compensation as a good-faith attempt to make up for their experience.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Disneyland on 5/15/2025 and was not permitted in because they said that I did not have a reservation. My tickets were valid through 5/15/2025. I reserved 1/18, 1/19 and 5/15. They said they had nothing on file for today the 15th. I took a vacation day, rented an electric vehicle scooter from Disneyland, booked a reservation at Carnation, which I am now being charged a cancellation fee for and paid for parking. All to be turned away and disappointed my child. Not the happiest place on earth. Might I add that Disney World does not require reservations.

  Business Response

  Date: 05/19/2025

  The Disneyland Resort had the opportunity to address the Guests concerns and offered fair and reasonable compensation as a good-faith attempt to make up for their experience.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern at the Better Business Bureau,I am writing to respectfully request assistance regarding an unfortunate situation my family and I experienced with our Disneyland annual passes. As loyal fans and devoted customers, we value **********************'s commitment to compassion, family, and magical experiences.Recently, we invested in annual passes and carefully booked our park reservations a month in advance, understanding the system's high demand. However, just before our visit, I suffered a sudden medical emergency that required hospitalization for several days. Without access to a phone or computer, I was unable to cancel our reservations. Upon my release late at night, I attempted to cancel immediately but missed the deadline by about 15 minutes (around 12:15 AM).Despite trying to contact Disneyland through multiple channels that night, Guest Services and chat support were closed. The next day, a very kind representative explained that while she and her supervisor sympathized with my situation, the reservation system is fully automated and beyond their control. She recommended I submit my case in writing.I am not seeking any refund or compensation. Our familys investment in Disneyland passes is significant, and the park holds a special place in our lives. I am simply asking that, given the exceptional circumstances, the two no-shows caused by my emergency be removed from my account. Without this adjustment, my entire family may be prevented from enjoying Disneyland, which would be heartbreaking.We are truly grateful for the joy Disneyland brings and respectfully ask for compassion and understanding in resolving this issue. Thank you for your time, attention, and dedication to helping customers.With Sincere Appreciation,**** ****** and Family

  Business Response

  Date: 04/30/2025

  The Disneyland Resort has contacted this Guest through a phone call and sent an email via *******************************************************************************************************************, asking to speak further regarding their concern. We are awaiting a response.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Disneyland with my two disabled children and experienced severe discrimination and mistreatment. It took over 3 hours to access accommodations. Staff refused to provide a wheelchair, even though I have medical issues that limit walking, and told me to rent one. I was asked invasive questions about our medical conditions, medications, and therapiesviolating our privacy and what I believe to be HIPAA protections.I initially offered to pay for a Lightning Lane pass but was told to use the ************************* (DAS), which required going to each ride for a return time. Every ride we booked was suddenly out of service when we arrived, and we were sent back and forth to guest services with no resolution. Staff were dismissive and unhelpful. I ultimately had to pay $130 for Lightning Lane access, which I tried to purchase in advance.Disneys DAS is not a real accommodationit is a manipulative system that profits off disabled guests while providing minimal support. I am requesting formal accountability and policy review regarding accessibility and guest treatment

  Business Response

  Date: 04/23/2025

  The Disneyland Resort had the opportunity to address the Guest's concern, and is considering this case resolved.

• Initial Complaint

  Date:04/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I realize that this is probably not the correct avenue to file this complaint, but I am at wits end with this company. My taste for Disneyland has been completely destroyed; where there used to be dreams of one day affording to take my children to Disneyland is not replaced by a complete distrust. In February, I visited the park with my husband. We live out of state, and we had returned for my mothers funeral. I wanted to have a magical day where I could focus on something other than what I was dealing with. We had a good day, and purchased some souvenirs to bring home to our children. We took great care of these items bringing them home and when we arrived home, the items were set aside because life got in the way. We finally were able to open up our packages we discovered that one of the items was broken, incidentally this is one of the more expensive items that we purchased. Being a great fan of Disney at the time, I had no fear that I could contact the park and have this item replaced. I was unable to locate my receipt, however, I have a bank statement that shows the purchase at the particular store as well as all of the pertinent details. Since reaching out, I have been given absolutely no help. No one has been willing to actually help me. Instead, I was offered a $50 gift card for an item that was over $100 and informed that this gift card can ONLY be used in the park. I have no plans to return to the park in the next many years, and again, because of this issue, I especially have no desire to go. I cannot believe how terrible this experience has been.

  Business Response

  Date: 04/17/2025

  The Disneyland Resort has contacted this Guest via phone. We are awaiting a response. An email was sent through *******************************************************************************************************************, so we may speak further regarding their concern.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to complain about Disneyland after going because I think to many people are being taken advantage of by the park. I took my 15 year old this past week for spring break and wanted her to have a Disney experience. We were told the most rides for her age would be at Disney Adventure so we went into the park. After spending $398.00 we bought an additional $78.00 for a fast pass which we werent able to use because all the rides were sold out whatever that means. Waist of money. We were then told no characters on this side or parade or fireworks we would have to go to the Disney side. So we were fooled into paying another $195.00 to go to the other side to find 5-7 rides closed and then waited an hr to be told there wouldnt be any fireworks or parade this time of year. After complaining I found nothing was done and I expressed this was a money scam. The employees give wrong information to make customers pay more money. The whole cost taking my daughter was a waste of money. Im truly upset and annoyed by the lying and misleading information I was given. Ill never visit Disney again and Im sharing my experience with others so they wont be taken advantage of as well. Im unable to upload from the app my cost but I have my bank account showing what I paid.

  Business Response

  Date: 03/20/2025

  The Disneyland Resort has contacted this Guest by phone. We are awaiting a response. An email was sent through *********************************************************** so we may speak further regarding their concern.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased tickets but could not use them for that day and the park refused to refund/ exchange for different day.

  Business Response

  Date: 03/19/2025

  The Disneyland Resort has contacted the Guest by phone. The Guest was sent an email and was invited to contact ********************************************************** to speak further regarding their concern. We await the Guest's response. 
  

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, On Mar 14, 2025 we were on a final day at the parks in California adventure. We went to soaring over California and the wait was over 45 minute in the early morning. I was in my wheelchair and couldnt sit in line for that long comfortably in my chair so we approached the lightning lane cast member and he told us to purchase lightning lane passes and we could go in right in. So I purchased them (4 for $144.00 USD) and attempted to scan in the lighting lane to get into the experience. The lightning lane cast member at that time said oh I was mistaken, the earliest time for this ride through lighting lane is 1pm and it was just after purchasing around 9:15am. I immediately contacted guest services through the Disneyland app and they said we could not get a refund and gave me the number to speak with a supervisor. I then phoned this morning and the supervisor denied our refund even though we were misinformed about how it would work with accessibility and my wheelchair. We did not use the lightning passes once. This is very disappointing as Disneyland cast members should be informing the public correctly on the passes. I would like a refund in full please. I also feel this is a human rights violation of my disability.

  Business Response

  Date: 03/19/2025

  The Disneyland Resort had the opportunity to reach out to the Guest with a solution and is considering this case resolved.

  Customer Answer

  Date: 03/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went online to purchase park tickets.A promotion for $50 for 3-9 year olds was in our basket and *********** wife was on the phone throughout the purchasing process with a Disney employee guiding her.Through the process of purchasing, the offer was deleted and replaced with a full-priced ticket which provided no additional benefits or services.Once the price difference was noticed, we attempting to contact Disneyland to resolve it.The Disneyland team delayed until the promotion ended.They then refused to honor the promotion costing us over $200USD, because the promotion was not longer available.Disney employees were engaged throughout the purchasing process and afterwards. They active participants in the sale of a product at a price we did not intentionally agree to.

  Business Response

  Date: 03/14/2025

  The Disneyland Resort has contacted this Guest via phone. We are awaiting a response. An email was sent through *******************************************************************************************************************, so we may speak further regarding their concern.