Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 2, 2025 I had an eye exam at Nvision at ***********************************************************************************. When I signed in the one of receptionists told me that my insurance was not active- which was false, according to ***, my insurance provider. I was active with VSP since 2021. Because of a time constraint I went ahead with the exam but had to pay $50.00 Copay before they would proceed with the exam. About 1.25.2025 I requested a refund of $50.00 since there was no copay required. I contacted my Medical Plan that contracts out with VSP,and they verified with VSP that I was due a refund pending ***** days from January 15. VSP told me that they needed to get an invoice with more information, such as The OD's name and the procedure, etc. I did fill out a claim form and sent it to VSP. I believe they had all the information they needed. *** never got back with me or even helped me with a refund. I wrote to NVISION in ********* and VSP asking for a refund. I believe that I am being bullied or have been given the run around. I hope that this business responds by 2.15.2025.Regarding NVision, they tried to get me to do cataract surgery, but according to other ODs in ************* I don't really need one. This is the last time I go to this clinic, because I don't they are being honest and forthright with me. I would advise other consumers to stay away from these NVISION centers and find more reputable doctors.Initial Complaint
Date:03/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went there for a free consult and for OVER TWO YEARS i get junk emails, i unsubscribe, but i still get unsolicited junk spam emails. Make your UNSUBSCRIBE button really work
Business Response
Date: 07/10/2024
We thank the patient for taking the time to leave this review!
According to our records, the email associated with this account has already opted out of emails. If the patient can please provide the email address where they are receiving current communications, we will make sure that they are no longer contacted.
Thank you!
Initial Complaint
Date:01/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had 3 appointments for my chronic migraines at the ***********************. The first visit was billed fairly. Then the doctor switched from an internal billing system to NVISION. For the next two visits NVISION billed me completely differently for the exact same treatment. Absolutely nothing changed about the visit yet I was sent bills for almost 3 times the cost as additional mysterious codes were added. Also for the last visit I was given an eye exam completely without my consent that I was also billed for. The eye exam had nothing to do with my treatment or my condition.Business Response
Date: 07/10/2024
We thank the patient for taking the time to leave this response.
The *********************** location in question is no longer in existence, so we are unable to reach out via that office. We would like to resolve this issue and ask that the patient please give us a call at ************ so we can assist as soon as possible.
Thank you.
Customer Answer
Date: 07/16/2024
No one got in touch with me and I was asked to contact the business which I did multiple times with no response.Business Response
Date: 08/30/2024
I have reached out to the doctor that is connected to this patient and he will circle back with more insight.
Initially, my thoughts are that the location that he visited no longer exists and he may be reaching out to a disconnected phone number Ill have more information soon.Initial Complaint
Date:01/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They advertised free lasik consultation. I went there in October and during this visit they got my insurance information, I asked them is this appointment free and they said yes. They measured my cornea and they said the results are inconclusive and I need to come back in three weeks for their surgeon to do additional test and determine if I am a good candidate or not. I returned in three weeks for a follow up visit in Nov and the surgeon didn't recommend me for the lasik. Now I have received a bill from them saying that they billed my insurance for $345. My insurance has paid $306.47 and they say I am responsible for $38.53. I called their billing department today to dispute this. They told me that the second visit was not free. I repeatedly told them this was not mentioned to me after the first visit or before/after the second visit. Otherwise I would not have done the second visit. They just responded they will proceed with their billing and will send me to the collection agency if not being paid. I think they used deceptive tactics and now they are using intimidation to extract money from me and my insurance. They should have clearly told me that the follow up visit is not free. I would like to get BBB help to cancel this bill and they do not charge myself and my insurance. Responsible party ID is: *******. (This is the number they use to find my account)Business Response
Date: 07/10/2024
NVISION Eye Centers
We thank the patient for taking the time to leave this review.
In an effort to protect this patient's rights, we can only say that we always strive to be transparent all our billing, and the issue with this specific patient has been resolved to their satisfaction with our Patient Pay *********************** If there are any questions, that department can be reached at: ************.
Customer Answer
Date: 07/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:11/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/27, consumer agreed for Lasik procedure at $4990 and Contoura at $700 and paid $250 deposit. At 7/26 pre-op appt, was told only getting Contoura and questioned why I would be expected to pay $4990 for Lasik if I was not getting it. Was told they are doing both as originally was agreed upon on 6/27. Total of $5690 was discounted to $5000 (due to referral discount) and verbally told by the doctor both ***** and Contoura would be done. Business mislead consumer to think both procedures were getting done on 7/31. Based on medical records, only Contoura was done and vision worsened in both eyes. Consumer did not agree to 2 procedures and due to complications from 1st procedure, does not want another procedure for Lasik for further complications. Both services should have been provided on 7/31 as agreed upon. Business offered refund but now refuses to refund for failing to render both services as agreed upon. They charged me for the Lasik procedure which was not done. They are refusing me the refund and forcing me to go forward with another "elective" procedure which has already resulted in complications.Business Response
Date: 07/10/2024
We thank the patient for taking the time to leave this review.
In order to protect the patient's rights under HIPAA, we can only state that this issue has been resolved, via a reimbursement. For any additional information, or if there are outstanding questions from this patient, please reach out to *********************************, Executive Director at ************.
Thank you.
Initial Complaint
Date:10/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The charge appears on 06/19/2023 and just found out through my bank $250 in April. I have a dispute with my bank as well and also opened a complaint through the BBB.Business Response
Date: 07/10/2024
NVISION Eye CentersBusiness Response
Date: 08/30/2024
Thank you for taking the time to voice this concern. When scheduling surgery, all of our patients are informed of a non-refundable surgery deposit of $250. They also all sign a consent form, acknowledging both the surgery details and understanding of the deposit policy and amount. We would like to connect and resolve any outstanding issues or questions regarding this amount. Please reach out directly to the Executive Director of our Newport location, *********************************, at ************ at your earliest convenience.
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