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Business Profile

Computer Software

Shop Software Keys LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Software was purchased from seller on Jan 27 2023. It was explained through email and with invoice with the item received, that it could be returned as long as the software was not activated. Since my computer was beyond repair and would not boot up, the software was never used. I contacted the support center on Feb 4 with some questions with no reply. I then wanted to setup a return since the product was never activated and sent an email to support on setting up a return on Feb 6 with no reply. A follow up email was sent on Feb 7, Feb 9, Feb 10, Feb 13 and Feb 27 with no reply. I called the number on the website and no one answered, I left my information as a voice message and was never contacted back. There is an additional "chat" feature on their website which I also left a brief message with no reply.

  • Initial Complaint

    Date:03/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order #***** on 11/28/2022 for three of: Apple - 20W USB-C Power Adapter - White and was charged for them ($44.97) and never received them. Phone was never answered and neither were any of my emails.

  • Initial Complaint

    Date:02/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Airpods from this company on 11/28/22 on order number ***** for $129.99, less a cyber Monday discount, total $89.49 shipped. They shipped them to me on 12/21/2022 via tracking number **********************. I received them, but they did not work properly out of the box. I tried to update the firmware, but it would not update. I took them to the Apple Store at the *************** in ******. The tech informed me that the serial number on the box was different than the serial number that was actually on the case of the Airpods. When he put in the serial number that was on the case, it showed a bunch of cases where someone else had brought in Airpods that they were having problems with that had the same serial number. The Airpods move around inside the case when the case is closed. They will not update firmware (they had 4B66 on them). When you put actual real Apple Airpods in the case, you can't reset them using the button on the case. They also have terrible sound compared to my real Airpods. The serial number on the box is ********** The serial number inside the case is ********* I have tried to contact Shop Software Keys several times via email and their phone number. I have left several voice messages. They have never emailed me back or returned my phone calls.

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 6th, 2023 I purchased ********* Windows 10 Home 32/64 bit *** Box Pack for $79.99 (Order Number *****) I received the *** and product activation code - however, when the computer repair company try to load it on my laptop that was being built, it did not work. I've tried to reach Shop Software Keys several times (for a RA - return authorization number and refund with no acknowledgement.

  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 3rd I placed an order for ********* 10 Home for $72.99, including $5 shipping. The product arrived to me in only a thumb drive form. When I ordered, it stated box pack, so I decided to return the item. I tried multiple times to contact the company. Calls, emails, and chats have gone unanswered. One time I got someone to respond to a chat and they told me to mail the thumb drive back. I did so and they received it 2 weeks ago. I have not been refunded. I have yet again been unable to reach anyone at all. No answer to multiple calls, emails, and chat requests. I want a refund for the product they state is refundable.

  • Initial Complaint

    Date:02/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a license for Intuit Quickbooks Desktop Premier - 2020 from ShopSoftwareKeys.com on November 29, 2021. The restrictions given with the license were:This license will NOT work on: -MacOS -Windows 8 or older I downloaded the software about two weeks ago, but when I tried to use the license to activate the **********************, I got an error stating that the product number was wrong. I called Intuit, and they told me that the software was already registered to another Intuit account, so I would have to find the original owner to get the correct product number. I emailed ********************************** on February 1st, 2023, but they never responded. I contacted ShopSoftwareKeys.com on February 8th, 2023 via their website chat, but they said since I had not activated the software within one year of purchase, they could not help me. I told them that Intuit said that the license was already registered to another account so they had sold me something that had already been used, but they still refused to help me. I spoke with Intuit who told me that the license and product numbers do not expire after one year, so either they had sold me a license that had already been used or they gave me the wrong product number for that product key. I want my money back since they sold me an invalid license for the product. Their Policies on their website state that there is a 30 day limit to return new, unopened items, however, there is no time limit listed for defective products: **************************************************'m including a screen shot in case they change it before you look at it.

  • Initial Complaint

    Date:01/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of transaction was Nov 28, 2022 cyber Monday. Order #***** for 3rd generation air pods. I Received the product and I gave it as a Christmas present and two weeks later they no longer work. I have reached out to this company by emails and phone calls that are provided on the web site. To this day Jan. 25th 2023 I have not got the first response from them. I learned through Apple they are fake and have a serial number that other kinds of iPods have. I feel scammed and I would like my money back and to have this complaint filed against them. The total sale was ******.

  • Initial Complaint

    Date:12/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was led to believe that I was purchasing a brand new version of Windows 10 Home on USB drive. The advertised product even featured the Windows 10 box. I received a makeshift jump drive and a piece of paper with the product key on it. The jump drive would not even load Windows and the computer indicated the file was corrupt.

  • Initial Complaint

    Date:12/25/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered AirPod *** headphones and they are fake. They do not work at all and the charging/power light is not the correct colors per the Apple brand headphones.

  • Initial Complaint

    Date:12/22/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an Airpod 3 with a lighting case from their net on Nov 25, 2022. It cost me $90.99 after the discount. I received the package on Dec 20. After I opened it, I found that it was a knockoff. So I emailed them immediately, but no one replied.Here is the detail:First, I can't tear off the seal smoothly like other apple products. Second, it says it's an Airpods 3 with a mag-safe case, but the one I bought is with a Lightning charging case. Third, the case is out of battery, but Apple does not sell such products with dead batteries. Fourth, the sound is very unclear. The Airpod2 I got is much better than it. The most important thing is I checked the serial number online, showing the case is from an Airpods pro 2. One last thing, the serial number on each ear needs to be the same as the number on the phone, but they are not.I don't care about the money. Selling knockoff stuff as genuine is unacceptable.Account name: a542748260 The order number is #***** Product URL: **************************************************************************************************

Shop Software Keys LLC is NOT a BBB Accredited Business.

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